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July 2024 by Maria Duran
Beautiful and confortable close ? ❤️
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June 2024 by DEBRA FURNARI
Debbie, the manager at this store was great! I had to return 2 blouses that were too big and reordered them in a smaller size. She handled everything for me, was extremely helpful, professional and took care of all my needs with this purchase. I higher recommend this store located at Riverside Square Mall in Hackensack. You’ll be happy that you decide to shop there! ❤️?
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December 2023 by Rich W.
I recently visited the Ann Taylor store in the Riverside Mall in Hackensack, New Jersey. I received excellent guidance from Stylist Jane Charshafian that led to my purchase of a suit jacket for my wife for Christmas. My wife was very pleased with the item's design, quality, and color, but as often happens when I buy clothes for my wife, the size I'd chosen, a 2, wasn't quite right. Accompanied by my wife, I returned to the store on December 26, but found no size 4 on the rack. Store Manager Debbie Connolly stepped in to help. She double-checked the rack, then the stock in back. When she couldn't find the exact replacement, she checked Ann Taylor's remote inventory. She then had my wife try on a jacket whose materials and design are identical except for its lapel in both a 4 regular and a 4 petite to ensure the optimal fit. With the 4 petite chosen, Ms. Connolly processed a refund for the returned jacket and took shipping details for its replacement.Despite the fact that the store was quite busy, Ms. Connolly calmly yet efficiently took what some might consider extra steps--all while maintaining a cordial, professional attitude--to make sure that my wife was happy with our purchase. I'm probably dating myself here, but this experience seemed a throwback to past generations' approach to customer service. The fact that I had a very positive interaction with Ms. Charshafian as well suggests that this high level of customer service wasn't a fluke, but rather a part of the store's culture--which, I'd suggest, can also be attributed to management. It's this kind of service that builds customer loyalty.Ms. Connolly and Ms. Charshafian are a credit to the Ann Taylor brand.
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November 2023 by Marilou Asuncion
Recognizing the exemplary performance of the store manager, Ms. Debbie Connolly in Riverside mall branch. She loves her work, very hands on, greets clients and offers help…very accommodating and courteous and even offers perks if u buy more and encourages you to come back for more. Very deserving of her title and the company is sure lucky to have her.
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February 2023 by Angelika Bui Minh
Big shout out to Lisa, she was very helpful and attentive.
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December 2022 by Harrison Kanarick
I was doing an in store pickup for my wife and the place seemed really clean and upscale inside. I don’t know much about Ann Taylor in general but that was my impression walking in here.
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July 2022 by Alka Chamrolia
Staff is helpful, store so nearly arranged, I wondered if anyone shops there. The mall was practically empty, I guess weekday evening is the best times to shop.
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June 2021 by Lisa Lim
Haven’t been here for awhile but the staff are overall snooty. I brought something in to get a price match online of 50% off, they said they’d match it but gave me less, I came back and just returned it for a full refund. There used to be a very nice lady who worked here who was very helpful. The prices are quite high for 100% polyester.
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November 2020 by Gardenia Gaztelu
❤❤❤❤❤
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March 2020 by Jose Abraham
Fashion
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December 2019 by Brandan Choe
It had cl9thes.
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November 2019 by Sarah Apicella Biegel
Nice location
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November 2018 by R David Koby
Friendly, helpful sales staff. Nicely displayed womens clothing.
