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November 2023 by Ignacio Ruiz
I was recommended to this place by a family member who had their care repaired here. I am very pleased with the service and accommodation they provided. They were very detailed with their work and I will definitely will be returning in the future.
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November 2023 by Chuck Privitera
Easy to deal with. A great advocate for you against the insurance companies
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November 2023 by Felix S.
Following their arrival to pick up my truck there driver asked me and directed me as to how to position my truck so he could pick it up following his directions, he directed me to back up when one of my tires in the front was already slightly tilted causing the front axle to collapse and what should have been a couple of $100 turned into a $1,500 repair which brookside denied any responsibility for but the mechanic that fixed it knew the technician from brookside and said that he was wrong and he admitted it after I dropped my vehicle off and was no longer present.Brookside denied responsibility completely.Terrible company all about the money no responsibility no integrity would never recommend.Didn't even hear me out before they were running from responsibility young tow truck driver inexperienced untrained it would appear, shameful how a company that gets so much work from the Town and county to be so irresponsible and negligent.Didn't even want to hear about it my mistake was not taking pictures before I listened to their drivers instructions, not a way to treat customers just greedy money grabs and cheap help that's an experienced.
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October 2023 by Puchun D
Dash thank you for been so supportive during this time, you did an amazing g job! I’m impressed with Brookside Auto-got into a small accident September 2023- Brookside did above and beyond!. Brookside spotted damage from a previous accident in which the mechanic did a horrible job but Brookside spotted that right! Not only did Brookside notice the horrible previous job they fixed it! Just by them doing that I will be a loyal customer from now on. I’m so happy I’m picking up my car today! ThanksService: Steering & suspension repair
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October 2023 by Robert B.
The worst Towing Service that AAA has. My Mother who is diabetic had her waiting for 4hours. Her glucose went up and i had to take her to the hospital only to have the tow truck driver from Brookside towing tell me that although my mom is 73 and her glucose went up she needed to be there cause it is a company policy. We have possibly used AAA about 10x this year and not once has my mother ever been there or showed her mwmber ID. They are very fast to collect the 90 dollars for the Tow but they cant tow the car of a 73 year old person with medical conditions cause she is not there to follow there company policy that is never obeyed. Discusting customer service and the female who answered the phone call for AAA was even more discusting and unproffessional. I will be canceling my Gold Membership which ive had for 8yrs.
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October 2023 by Demoya J.
This place is garbage. From dispatch to drivers absolutely terrible. Took 5 hours for a car that was 15 minutes away and when the driver finally arrives he has an attitude and denies taking the vehicle because the member with the triple A card wasn't there. The member was 10 minutes away and they didn't want to take the car and drove off after taking our pre payment from triple A. Don't waste your time calling this place they are terrible business.
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September 2023 by Sarah K.
Dash directs an excellent business: the crew does wonderful work and in a timely fashion.
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September 2023 by Jess Andrisani
Brook side was easy to deal with , quick repair and no issues . i would use them again! coordinatarion wirh Enterprise for pick up and drop off was great too!Service: Body & Trim
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August 2023 by Google user
Driving home in Newark, a worker who was towing a city vehicle on irvingturner blvd in Newark on Friday approximately 1:23 pm. At the intersection waiting for the green light , the driver of Bergen brookside auto body and tow was in the turning lane while I was in the lane to proceed straight, this smart careful driver cut me off forcing my vehicle to the side of the road where traffic is coming. He drove aggressively and reckless as his actions could of cause someone life to be lost. I have a picture of the guy and his work truck he was driving. Made a police report but thought the public should be informed that this company hires maniacs to drive for them.
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August 2023 by Khalia Clark
Driving home in Newark, a worker who was towing a city vehicle on irvingturner blvd in Newark on Friday approximately 1:23 pm. At the intersection waiting for the green light , the driver of Bergen brookside auto body and tow was in the turning lane while I was in the lane to proceed straight, this smart careful driver cut me off forcing my vehicle to the side of the road where traffic is coming. He drove aggressively and reckless as his actions could of cause someone life to be lost. I have a picture of the guy and his work truck he was driving. Made a police report but thought the public should be informed that this company hires maniacs to drive for them.
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August 2023 by Fabienne Pierre
Horrible that my car was towed on the street because I they had an emergency road close. Why must I pay for my car to be released when I there was no signs and my car was parked there legally. That’s just ridiculous to me.
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July 2023 by Juetta Wallace
My experience with Brookside was amazing.Roseanna put all of my fears to rest. She always kept me abreast of what was going on when parts came in when they were working on my car and when it was completed. Timely ??????????????Service: Body & Trim
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June 2023 by maurice p
the big ripper off on the new jeresy turnpike asked them to tow my truck to my repair towed off the turnpike ex 73 towed where they want to go have no problem will the price they are worst towing in bergen county i will called turnpike on them on tuesday
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May 2023 by Rafael Yeganeh
My driver was great and efficient. Just make sure that if you schedule a tow to keep in mind that Brookside does Police tows. I had to wait like an extra hour because my driver had to respond to a call.
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April 2023 by Emy Ibrahim
My car got impounded yesterday and this was the worse experience I have ever had in my life. Not only was I forced to have my car impounded by the police but the guy who put my car on the flatbed was the most disgusting and most disturbing "human being " I have ever experienced. I followed the truck because I did not know where they were taking my truck and this guy stops in the middle of the road to start a verbal confrontational fight between a teenaged young boy and a women. I was flabbergasted at how this guy was trying to get in a physical fight with us. Not only that, we continued to follow the truck and he was driving through red lights and going around different roads in order for us to not know where my car was being unloaded. Luckily I was recording everything and i will not stay queit over this treatmet. If I was ever stuck on the road I would never use their services. He was the most vile person I have ever met. This was the shadiest most unprofessional rising company to have faced this earth and I hope they get shut down
