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July 2025 by Mairen Pena
I had a very disappointing experience at Beauty Charm in Hackensack, NJ this past Saturday. My appointment was at 12:00 PM, but I called ahead to let them know I’d be a little late. I arrived at 12:30 PM and was met with a very unfriendly attitude from the owner—she gave me a very angry look and was not welcoming at all, even though I apologized for being late.
She said she would fit me in between clients, and I accepted that. Monica, my hairdresser, asked the owner for the formula for my hair color and went to the back. When she applied the color, my scalp started to burn badly. I told Monica, and she said it would go away, but I had never experienced that kind of burning before.
To make things worse, the final color was completely wrong—much darker than the chocolate shade I usually get. My scalp was extremely dry and irritated afterward. During the hair wash, water ran down my back and left me soaked. I was supposed to get a blow-dry, but instead, she sat me under a dryer and said it would help because my hair was long. But it was obvious she did this just to take another client.
After waiting too long, I had to leave without my hair properly finished. The entire experience was unprofessional, rushed, and uncomfortable. I felt like Monica had to follow whatever the owner said, and there was no concern for my comfort or satisfaction. Very poor service—I will not be returning
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March 2025 by Maria
Beyond disappointed. Went down the street and the fixed everything. They didn’t charge us - but that doesn’t make up for the lack of knowledge of basic hair cutting.
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November 2024 by KELLY BRITTO
I have been going to Charms for 20 + years. My stylist is Dulce. She knows exactly what I like, I never have to tell her anything. She also has growing hands, my hair is always amazing because of her work. Her color and cuts will not disappoint you. I recommend her forever
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September 2024 by Shiva Shiva
Valeria is the best, amazing job every time 😘💕
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August 2024 by Sarah Goldstein
Kathy is amazing at waxing! She does lashes too! Someone is always cleaning the salon which is great!
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July 2024 by Sev Rund
In my life I used to struggle with haircuts and getting then done well but Alex did me right and I've never had a better haircut.
Stylist: Alex was my stylist and he was a nice guy who was very skilled and easy to talk to.
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May 2024 by Xochilt Castillo
good service and price
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May 2024 by Alec Cruz
Sis love it
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April 2024 by Ty G.
angie is the best! this was my first time at this salon and I am very pleased with the results & the salon itself. everyone was super nice and the place is clean. The prices are great too.
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January 2024 by rose Olejarz
Juiieanna is the BEST!!!!
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December 2023 by Bella M.
Best place to go when you want to be pretty. Armela is my hair stylist. She does a wonderful job. She is so detailed on everything. She make sure that each strand of your hair is perfectly colored and cut beautifuly. Armela is the best hair stylist. I've been a customer for more than 20years. And I'm one happy satisfied customer.
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December 2023 by rosely Moronta
Best salon in town!!
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November 2023 by MD OLIVER
Excellent!
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October 2023 by Narimen Est belle
Angie is the best❤️she was so professional, she got exactly the style I really wanted, I am so satisfied.
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April 2023 by Jean P.
Frank and his entire staff are amazing! I do my eyebrows with Sylvia and my highlights with Dulce or Valeria. They are all professional. I love the fact that Frank checks on his clients when doing color. I love this place and highly recommend it!
