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February 2024 by Champ Arscott
Above and beyond staff at this location. Always willing to go the extra mile.
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February 2024 by Erika Jones
Enterprise in Hackensack, NJ never explained that I needed a credit card, proof of address, etc to rent a premium vehicle. So I arrived I was informed of that.....tooo late! Luckily, I had a bill to support my proof of address and my debit card. Then when I received my vehicle it was filthy inside and out, with ketchup on the steering wheel, debris on floor, shift knob was sticky.
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February 2024 by Dawn Miranda
I was well taken care by the the Hackensack Enterprise. They went above and beyond to make sure I was taken care of during my 2 1/2 month rental, while my car was in for Autobody work. They made the process super easy!
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February 2024 by Harry
This Spot Shines With Customer Service.. Thank U Ray
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January 2024 by Hassan Sims
LOVE THE TEAM AT THIS LOCATION. great customer service and outstanding clean cars.
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January 2024 by efas cruz
The best place I have visited, they take care of you and help with your needs depending on what vehicle you need. FAST AND SIMPLE paperwork
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January 2024 by Candy C.
I rented a car during the height of the Christmas holiday season. It was very busy as to be expected. The service was good except for a few issues such as... I happened to look before I drove off ( No insurance cards & registration in the car ) a some straws & ketchup packs left in the car. This delayed me a bit to obtain the important documents in the office. At the time to return the car at check-in, an agent asked me if everything was ok & what can be done to improve the rental for the next time. I then addressed these previous issues. He saw that I could speak to his manager about it. The manager Raydell Williams made up for it by giving me a 25% discount for my inconvenience. I was very happy. I'm also glad that this location is open on Sundays. This made my next rental easier to return as I didn't have to keep it until Tuesday after the New Year's holiday. I will definitely rent from this location again in the future when I come back in town!
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January 2024 by Rafael Miolan
I always rent from this location very easy in and out process the vehicles are well maintained and the stuff is very professionalThey have a good team willing to always work with you ?
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January 2024 by Arkadiusz Gasciewicz
I don't do reviews but , ...Kevin , Ray and entire crew over there is fantastic I rent there for over a year on regular basis and the level of costumer service is always beyond expectation.Great Job Guys and Happy New Year!!
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January 2024 by Ankur Chamadiya
This is the most horrible rental agency I ever visited... they have no sense of respect for people's time or empathy on their situation. I went there after getting confirmation from them on SUVs in their stock that according to them included Nissan and Hyundai which I was looking for, but when I reached there just 30 min after the call and they showed me an old Grand Cherokee saying that's all they have... take it or leave it. And evwrything else got picked up in last 30 minds... really!
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January 2024 by Dajon Harper
Wasn’t able to use my employee discount. Was told to provide an email and when I did I was then told I had to send an email to them from that account. On my days off I have no access to my work email.
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January 2024 by Shan Kadkoui
Kevin was great ?
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January 2024 by Gabriela Bustamante
Excellent service. I'll come back to rent another car.
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December 2023 by Artoun Hamalian
I have always experienced cordial, friendly and prompt service at this location. Great choice of new, clean, well-maintained cars, speedy processing and smart attitude.
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November 2023 by Nicole Jadoo
Awesome experience with renting a car when my vehicle had to unexpectedly go into the shop. Ray and Terrence were super helpful and made sure the process was smooth.
