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September 2025 by Sean Kennedy
Love it here! Kay is fantastic and helped make the move seamless!
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August 2025 by charmaine davidson
Kevin was very friendly and accommodating answering all my questions. Very helpful. I gave 4 stars because the space I got on line had a huge pipe in and when I change to another space I lost the online price. However Kevin made the process really seamless.
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August 2025 by Andrea Williams
Kay was wonderful!
She was amazing and patient. I would and will recommend everyone to speak with and to her when they go there. Bless you KAY!!!
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August 2025 by Brandyn Veal
Kay provided great service.
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August 2025 by Patrice Beckford
Kay is a darling. Very pleasant and the face to see when you go to this office
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August 2025 by Kevin Penceal
Everything was amazing !!!
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July 2025 by Vicki Cowan
I have stored my valuables at the Hackensack storage facility near my home for over 10 years! Just downsized to smaller unit. The facility is run efficiently and a very safe place. The staff is kind, considerate and professional always willing to assist customers.
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July 2025 by Daniel Wiesel
Kay was awesome and helped us get a great rate on a unit!
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July 2025 by Giovanni Agramonte
Outstanding service from Kay! Professional, helpful, and on point.
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July 2025 by Cana Bay
Review for Extra Space Storage
Predatory Billing, Deceptive Pricing, and Coercive Practices — AVOID
We leased a storage unit from Extra Space Storage in March under a promotion. From the beginning, this company has engaged in bait-and-switch tactics and predatory billing practices.
When I first signed up, the rate was $66/month — within a few months, that increased to over $130, then $160, and now it's at $220! That’s more than triple the original rate. No justification, no added amenities, just skyrocketing prices. How is this even legal?
In addition, I fell behind on my June payment and attempted to pay in full on July 15 — but the office had already closed early at 3 PM. I returned the next day, July 16, and the office was completely closed again. When I was finally able to speak with someone, I was told I could only pay if I signed an agreement labeling the payment as “partial” for July, not June. I was threatened with auction fees and loss of access if I didn’t pay the full new month by the 5th day — even though I was only late on the previous month and had no intention of staying longer.
They refused to accept the actual past-due amount without that coercive agreement, forcing me into paying for time I didn’t want — and using access denial as leverage. They even claimed this was New Jersey law, but I’ve reviewed the Self-Service Storage Act, and nothing requires customers to prepay future rent or lose access.
This is a clear pattern of deception, abuse of lien laws, and aggressive upcharging. The price hikes and “auction threats” feel like a scam wrapped in corporate policy.
If you’re considering Extra Space Storage — don’t. They will bait you with a low rate, trap you with shady policies, and bleed you with fees and threats.
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July 2025 by ISMAELIL
Excellent service from Kay.
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July 2025 by Aidan Ladutke
Kay was very helpful and efficient, got the unit I needed within 15 minutes at a fair price.
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July 2025 by Kat De
Thank you Kay for the quick and easy registration!
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July 2025 by Luis C. Reyes
Amazing customer service by Kay, We rented the largest storage unit for 10 months while we remodeled, and the place is always clean and SUPER Convenient. Kay was always available to help with any questions and billing. I totally recommend this Storage Facility!!!
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July 2025 by Justin Jaramillo
Yohann was the best ever!!! We need to get him a big raise!!!!
