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October 2024 by King Of New York
Irene was extremely patient with me & very helpful. So much that I had to leave a review. She also helped me with my previous purchases which I needed repairs for. I was in between 2 bags that I absolutely loved. She was very informative. The entire staff was welcoming. Highly recommend her.
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April 2024 by rifka mor
Sales crew not professional enough to sell Louis Vuitton. Do not respect their clients.
I have nothing nice to say about my experience at that store.
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December 2023 by Cornelia Batu
Irene was very patient and walked me through all the bags I asked her for. She also made a few suggestions and offered to keep in touch when the bag I was looking for was back in stock. I didn’t purchase anything but I felt well taken care of and not rushed. Irene is extremely helpful and a delight to work with.
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November 2023 by Kyerrah Hines
If I could give zero stars, it would be my pleasure. Sadly, I've made purchases from this location and would never do so again.
Assuming because of my appearance (person of color) my shopping experiences at this location have been as mediocre and uncomfortable as you can imagine. Racial profiling comes as clear as day here. On one occasion, when picking up a purchase, instead of inquiring the sales associate asked while I was trying on my shoes "so, as far as payment?". I then advised he can wrap my purchase up as they were previously paid for when ordered, the sales associate attempted to redeem his distasteful service with a "cool" comment in reference to a pair of slides I had on. Upon entry during my last visit, I advised I was waiting for my SA (the only reason I would walk foot in this location) and the wait was so unsettling -literally was being watched like a lab rat to the point I decided to walk out.
If you're looking for amazing customer service, visit the location at GSP! They're always welcoming and helpful to EVERYone.
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November 2023 by Arber Domi
very bad service. Very bad communication.
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November 2023 by MT Garcia
My favorite designer.
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November 2023 by Heather L.
Fabulous meeting Dominque here today! The entire staff welcomed us upon entering and ensured I was quickly attended to. She graciously helped me by listening and inquiring what my preferences were. We went over many items and not once did she pressure me or make me feel I was not worth her time. She offered my father water numerous times as he sat and I shopped around for a gift. We even picked out some pieces for upcoming holiday. Exchanged info and text me immediately with the pics I wanted for us to revisit. Excellent service and friendly ambiance! I look forward to many more purchases with her!
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June 2023 by Ryan Hansen
I had a bad experience here. So I had a defective shoe brought back. They would only exchange it. So I picked a pair of sneakers out. I ended up a few days later wanting to exchange them for something else. Again not asking for my money back. They wouldn’t do it. I was told at the city location they should honor it. My location would t though. Store manager at this location seems extremely unreasonable. I have spent a lot of money at LV. It’s sad.
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June 2023 by Jane Marrakchi
I’ve purchased a few items from this location, but this last time the salespeople were really impatient and cold. I purchased a pair of sneakers but returned them and went over to GSP and purchased there. I’ve never really had a great experience in this LV, and now will only go to the one at Garden State Plaza— much friendlier and helpful!
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January 2023 by Kye Hines
If I could give zero stars, it would be my pleasure. Sadly, I've made purchases from this location and would never do so again.Assuming because of my appearance (person of color) my shopping experiences at this location have been as mediocre and uncomfortable as you can imagine. Racial profiling comes as clear as day here. On one occasion, when picking up a purchase, instead of inquiring the sales associate asked while I was trying on my shoes "so, as far as payment?". I then advised he can wrap my purchase up as they were previously paid for when ordered, the sales associate attempted to redeem his distasteful service with a "cool" comment in reference to a pair of slides I had on. Upon entry during my last visit, I advised I was waiting for my SA (the only reason I would walk foot in this location) and the wait was so unsettling -literally was being watched like a lab rat to the point I decided to walk out.If you're looking for amazing customer service, visit the location at GSP! They're always welcoming and helpful to EVERYone.
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January 2023 by Jinelle C
Absolutely horrid experience. Never go to the Riverside Mall location. Such a turn-off from the brand too.
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November 2022 by Justin Derevyanik
Had a great experience with this store Devon was our sales representative. He took care of all of our needs and concerns and fit me with the perfect bag. We did return to location to purchase a wallet at a later time and the service was good from everybody in the store from the management to the gentleman working the door. If you're looking for quality and commitment from a team, definitely give this store a try!
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November 2022 by hl lh
Ok store
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November 2022 by Cassius Clay
Great customer service.
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November 2022 by Fatih Yartas
Terrible experience!!!
