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August 2023 by Felicia Kim
I was upset because one of my bracelets broke. The store manager Michelle was kind enough and replaced it.
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October 2022 by Cynthia Agudelo
Great friendly vibes from everyone . A pleasure spending some quality time while shopping. My dear Cindy tho is my FAV , she’s the best . Thank you doll I’m in love with my new gems and earrings Cin
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October 2022 by N G
Had a sales associate named Christina, she was awesome and really helped me personalize the type of charms I was purchasing to the person I was purchasing them for.
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October 2022 by Cat
I wasn’t planning to buy new charms but they have a promotion that I could get a free bracelet ?The lady helpful and friendly as well.
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October 2021 by Jose Gonzalez
Awesome beautiful mall. They are friendly and professionalism is amazing.
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October 2021 by Bernie b20
Friendly helpful staff thumbs up
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October 2021 by Gladys Cruz
Great prices that day
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October 2021 by Claudio Benitez
Very nice ty
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October 2021 by Ryan Cuesta
Cold treatment of the employees, I only bought because I needed the gift, but the frugal employees really do not make you want to buy
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October 2021 by Magalys Rodriguez
I loved it, they gave me excellent treatment
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October 2020 by Daniella Jordan
Beautiful jewelry
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October 2020 by Armandina Flores
The employee was very attentive and helpful and best of all she spoke Spanish.
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October 2020 by Martha Aristizabal
Variety, great prices
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October 2020 by Emely Wexler
Current Pandora policy as of 12/29/2019 says: PANDORA stores are happy to exchange any items purchased from any PANDORA store. A valid proof of purchase must be present within 30 days of purchase and the items must be as new. Any items for exchange without a receipt may, at our discretion, be exchanged at the current price.However this store at riverside always has an issue with refunding or exchanging items. On two separate occasions they have called the stores to ensure they are pandora owned and not franchises before doing an exchange or refund although I bring the printed receipts. I have never had this issue before only when I go to riverside. The customer service needs to be reassessed. I shop 1000k in pandora products and never have been told to sign my telephone number on every receipt to make sure payments are not returned.I had Rosamarie assist me with an exchange and return on 12/29. She told me that "she has been getting customers from Paramus and think that once they come in they need to be taken care of. That apparently they make customers write their phone numbers in case of a scam. I have brought from NewPort , Woodbury and Atlantic city Pandora and have never encountered all this racial profiling and discrimination. Never coming back here. Poor customer service.
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October 2020 by Deyanira Pena
Horrible.horrible.horrible. I understand it is late I try to go in at 8:40 PM even though they say they close at 9 pm with customers inside they tell me that they close at 8:30 this is very unprofessional on their behalf because why would they close at 8:30 with people still working and customers inside. They turned me away and tell me to go to Garden State Plaza which is the closest one to them the driving is not an issue but why advertise in a time when you’re not going to follow the schedule I will always keep my business with the Pandora at Garden State Plaza.
