Pottery Barn Kids is a bright and beautifully organized store filled with amazing products for kids and infants. It offers an exceptional assortment of clothing, bedding, toys, puzzles, festive season items, and furniture, including many pieces from the catalog available to see in person. The products are noted for being thick, soft, and of great quality, though many items are very expensive. The staff is consistently described as wonderful, friendly, knowledgeable, and not too pushy. Associates frequently greet customers with a smile and go above and beyond to provide assistance. They help overwhelmed first-time parents breeze through nursery buying, patiently walk through different options and dimensions, and provide stress-free, painless experiences. There are specific accounts of staff spending significant time to resolve issues, like escalating a warranty concern or staying on the phone to fix a shipping problem, demonstrating service that exceeds expectations. The store is clean and offers a great assortment, allowing customers to see and feel items like gliders and furniture displays. The overall experience is often praised as quick, easy, and excellent, making customers feel assured and eager to return.
My husband & I went shopping there this weekend and had a great experience! We were immediately greeted and assisted by Julia S. She was so knowledgeable and made the process so stress-free. As first time parents we were really overwhelmed by the nursery buying, and Julia helped us breeze through it!
January 2023
We were looking at storage for kids stuff (toys, books, blocks, cars, etc). They have a nice variety that you can build your own space. By accident found a recliner that was really nice and affordable.
February 2021
Easy to get to but small so not a large inventory. When looking for Nuna car seats, they only had RX lite. No babyletto cribs on the floor either
