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July 2022 by Ashley Taylor Curcio
DO NOT USE THIS COMPANY.This company made my move from New Jersey to where I'm stationed in Virginia absolutely terrible!! They don't answer their phone and when they do they'll keep telling you they don't know when you're belongings will be delivered. I'm currently serving in the Navy, I can't just take off of work to be at my house which is why I needed an exact date as to when they'd be here. After 2 weeks, the moving company (not Prudential, who NEVER called me back) called on a Sunday to let me know my things would be there THE NEXT DAY on Monday morning. I was on a strict budget. They quoted me a price and the moving company charged me over a thousand dollars more. The guy they hired was giving me an attitude the whole time about where furniture was going and setting up some of the pieces they took apart. Prudential, learn how to do your job for example: answering the phone or giving a call back and being able to tell your customers when their belongings will arrive to their destination. This was the worst experience I've ever had.
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June 2022 by Ardavan H.
My wife called and made arrangements with "Daniel " a sales rep to move our furniture from storage in west hills, CA to Las Vegas, NV. The movers showed up on pick up date and first thing they bumped me $500 for few extra boxes ( UPS is cheaper), then they had us signed some papers with the list of what they took ( we didn't noti this isn't Prudential Van lines and is EZ Cube Movers which is same company from NJ). On delivery day a driver showed up with a young man and his girlfriend to deliver heavy furniture, within 30 minutes they broke my wife's dresser and he said they will fix it, young man went to get some screws from Home Depot and was gone for 2-2 1/2 hours with his girlfriend and left us wit driver waiting and doing nothing, finally he came back with an older man around (75 years old ) and him and his girlfriend left ( older man could hardly walk never mind moving heavy furniture), they broke the leg of my expensive "Love Seat " and tore up all underneath my Sofa. I had 89 packed boxes, they delivered 83 ( 6 boxes were missing ) and 9 of the boxes (all new boxes I have purchased from Home Depot) were smashed and lots of broken dishes, one of the missing boxes contained my Crystals ( Expensive CzechoSlovakia Crystals). I have called Prudential Van lines several times and spoke with Daniel, Lisa and Bill-Valls ( Lies after Lies and lots of run around), finally thei ( General Manager " BEN- OZ" ) picked up and supposedly tried to help ( another run around). Finally I am getting attorneys involved and reported them to DA to open investigation on these 2 companies ( That are the same from NJ).
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June 2022 by Luise Fin
Prudential Van-Lines was fantastic and helped lower our stress level when things went wrong during our sale. The office staff were friendly, helpful and skilled at juggling their teams to facilitate our move. The moving team was polite and professional; ensuring it all went smoothly for us, even though it was difficult for them. They were the best priced professional guys in our area and I would not hesitate to recommend them to anyone.
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June 2022 by Nick G.
Unfortunately we got burnt... From the beginning the movers were very professional and packed the furniture up very well. The problem was once another company took over at the final destination. Problem after problem, semi was too big, movers had to rent a uhaul, (extra $), threatened to leave furniture in a storage unit hostage until more money was received. Head office was disconnected from central dispatch. Items were lost, items were broken, boxes were repackaged, boxes had oil on them. Finally an extra fee of $600 was demanded in order to deliver to the site. Now weeks later, we still do not have all our stuff and they dont know where they are. After many calls, the central office has started avoiding our call and recognize our number, have a myriad of different folks take the phone and excuse the manager is not available to speak. Call from a different number and then the manager answers... just very unprofessional overall. We are still holding someone else's TV stand as a bargaining chip to demand our boxes back. Seems this company lost interest to help us and no longer is working with us. Therefore we're sending an attorney letter.
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May 2022 by Evrlty Ravnlr
My house had five bedrooms and a lot of junk stored in the garage. It should have easily taken at least a whole day but these guys got it done even quicker. Surprising and kind of unbelievable! But, Prudential Van-Lines pulled it off somehow. There were three people in the crew and, most importantly, none of my goods were damaged in the move. Packing materials were supplied by me and they used the ones required to load them. They showed me great team work and how it makes any task easier than it is. They were swift, reliable and most importantly careful with my goods. I couldn’t have asked for more and would love to recommend them among others.
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May 2022 by Nadrina
Prudential Van-Lines made our move so easy and less stressful than we anticipated. Their sales guy made sure the moving process will start and end as planned, so to speak, and then the foreman along with his crew showed up with such a sunny disposition and went to work. They finished the whole move nearly on schedule (about 45 min more… but that’s OK). They were pleasant to watch, efficient and maneuvered every item with care. Thanks for taking the stress out of the process! I would highly recommend this company. They are trustworthy, honest and their employees are trained professionals.
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May 2022 by Nicholas
Everything went great. All moving items arrived in advance and the truck showed up right on time. My house was completely packed up in record time. Once at our new house the crew unpacked and set-up everything as I required. The movers were courteous, polite and extremely helpful. I will definitely recommend Prudential Van-Lines for their awesome moving services and great price.
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May 2022 by Bringo
I have used Prudential Van-Lines twice now and each time has been great. They really know the ins and outs of the moving industry and I trust them with my items. They offer professional packing services as well as disassembling and reassembling. They have always arrived with a smile on their faces, willing and ready to work and on time. They have moved me in horrible weather and still not complain or try to push it off. Their prices are also competitive and I will continue to use them.
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April 2022 by Alan H.
DO NOT USE PRUDENTIAL VAN LINES!!!! iI KID YOU NOT!!! Daniel, customer service rep totally misled me! Said he'd do his best to deliver furniture on given date..give or take a day or so. Arrived nine days later. Also his "estimate" was off by $1,400.00. When asked for a firm date, he literally disappeared and I never heard back from him! I literally had to track down the President of the Company, Ben Oz, to get any feedback. Furniture arrived from a secondary company, unbeknownst to me, which arrived several hours late. They literally wanted to charge me an additional charge by counting steps from van to apartment...Charge was "waived" as though they were doing me a favor. Furniture came in broken as well. Had to spend additional money to even sleep like a human being in new apartment while awaiting my "life"! Moving is stressful enough, PrudentialVan Lines made this experience a total nightmare. I can't fathom how these people sleep at night!!!
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March 2022 by Katherine Payne
My new employers would not compensate the cost of moving. And I’m not wealthy enough to hire expensive moving companies. I hired prudential van lines simply because I could afford them. They gave me the lowest quote and since they are pretty new in the business, I figured they would damage my goods and then I can ask for paybacks. However, new or not, these guys are total professionals. They are very punctual and skilled. All my furniture arrived completely unharmed. I just couldn’t believe that I got professional services at that price.
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March 2022 by Edward Ruiz V
My move was so sudden that I didn’t even have time to pack all my things on my own. I hired prudential van lines for their full package where they pack all my belongings before moving them. It was a good decision on my part since these guys made my life so easy. The quote they gave me was more than fair. The movers arrived right on time on the moving day. They packed everything immaculately and then loaded the van. I drove to my new house and found them waiting there already. They unpacked and put all my things in place. They literally saved me during this move.
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March 2022 by Sara Mendoza
A friend of mine, who is really fussy with everything, suggested me the name of prudential van lines for my move. Knowing how difficult she is as a client, her suggestion definitely meant something to me and I started digging on the company. They have an amazing reputation in the market. The quote they provided me helped making the decision even easier. The movers arrived early on the moving day. They wasted no time in packing everything into boxes. I was quite concerned if all my things would fit into the van they brought. But in the end, they made a very successful loading. The whole thing was done very quickly. The delivery was made on time and all my things were intact when they reached our new house. To be honest, I’m no less than fussy than my friend. So taking an advice from me would save you valuable times.
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March 2022 by Anthony Greer
prudential van lines is a rare breed among the lying, thieving and manipulating bunch of hyenas out there. Their quote wasn’t the lowest. But the guy on the phone broke down the cost to me and he promised that they wouldn’t add anything to the final bill. They could have easily lower their prices and send inefficient movers. But their movers provided great value for my money. They were excellently trained and very skilled. I got the proof when all my belongings were delivered without any damages. I’m happy to pay a few extra dollars if that ensures the safety of my valuables.
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March 2022 by Katherine Wallace
This was my first relocation ever. I had to move with my family with me as well. As this was our first move, we were concerned about which company to hire to help us. My father-in-law has traveled across USA and he suggested the name of prudential van lines. As I called them, they were very polite on the phone. They took the information very profoundly and then gave me a quote. Only later on when I talked to other people about their moves, I understood how reasonable my quote was. Their men arrived on time to my house and they were very efficient. They were very innovative while packing and loading my stuffs. I received all my belongings right on schedule. My first move couldn’t have gone any better.
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February 2022 by Fernando Williams
I hired prudential van lines for my last move purely because of their awesome reputation. But to be frank, I was quite worried about how they were going to handle everything. They turned out to be very professional. They sent over 4 movers who had years of experience under their belts. Everything went like clockworks. They wrapped everything neatly and then loaded the boxes and furniture onto the vans carefully. They were done with everything so quick that I believe I saved at least 2 hours of extra wages. I will definitely recommend them.
