RED WING - HACKENSACK, NJ

Most Recent Comments

• October 2025 by Arnaldo Torres
  I Love my Redwings! Young lady at the store Summer was very kind and helpful. Good selection of boots, highly recommend this store. Good parking and easy access.
• October 2025 by Catherine Guinard
  Knowledgeable, personable, smart sales person and high quality products. 100% satisfied!
• October 2025 by Dillan King
  Summer was very helpful and had a pleasant attitude. Great experience, I was quickly helped.
• September 2025 by GoogleUser GoogleUser
  The lady is very patient!
  Thank you!
• July 2025 by Nicholas Stabile
  I brought in my ten year old 8138 heritage moc toes that were due for a resole. They provided a quick turn around and were kind enough to ask what I used to keep them in service. Just some brushing and Saphir Renovateur. I couldn't ask for a better experience.
• March 2025 by Larry Edwards
  The lone gentleman that assisted me was very polite and knowledgeable about the products and voucher program that I came in for. He also did a great job prioritizing the other customers that came in after me 👍🏾
• February 2025 by Greeneyes Incognito
  I went in the store with my son to purchase some boots. As soon as we entered Summer came over and was super helpful. There was an older lady there that looked as if she didnt want to be bothered, not welcoming at all. Im giving the store a five star rating because of the variety of merchandise that was available and because of Summers customer service.
• November 2024 by shop per
  This review is to the website not the store. There are no SAS diabetic shoes for women and no Orthopedic shoes for women. Not one thing about extra wide at the toes and deeper depth for room to wiggle toes. Not a store for me. When this store gets more comfortable walking shoes then I will buy from at this store.
• September 2024 by Richard Lombardo
  Excellent service and boots
• September 2024 by Nestor Gonzalez
  Great service! Staff was Very friendly and Helpful
• August 2024 by Luis Perez
  After looking at the reviews I thought it was going to be an awful experience, but I was wrong Summer helped me all through the process of me getting new working boots , I could not be happier, great service and great quality
• July 2024 by Matt Weinbrecht
  Went to this store to acquire a new pair of steel toe boots for work and was helped by an employee named Brandon. He was extremely helpful and knowledgeable on the products. Very satisfied with my purchase.
• July 2024 by Jodie Ann
  My husband works in the building trades and his Local has a deal with the store in Hackensack, NJ where they get a 10% discount so he’s been going there for over a decade - even though we pass two other locations to get to this one. The last few pairs have not lasted a year and this year he decided he might want to look around for another type of boot - something that would also be cooler for summer. We went into the Hackensack store, which had one other customer being helped at the time and three sales associates (I assume two of them, an older couple, were the owners) and were not even greeted. My husband is looking around and not finding anything that he is looking for so he asks for the boot he always has gotten and they say they have them. He asks if they have them in his size and they just point to a pile of boxes stacked up on the floor and say “I think so.” He asks if they have them in black, the color he has always gotten and the woman (owner/manager) says to the older male (owner/manager) “they ALWAYS want them in black” as she rolls her eyes, right in front of me! The man then says “they discontinued them.” So he gets the size he has always worn and cannot even get his foot into the boot - he’s an extra wide 13. The couple starts making comments “you have to break them in” - he’s had many pairs of these boots and always the same size and never once couldn’t get his foot in the boot. So he asks for a size up and it’s still not quite right but they are insisting they need to be “broken in.” The whole time I’m looking at what appears to be the advertised “ultimate fit experience” station in the store, which they don’t even offer to utilize to assist him. The man works on his feet all day, he’s a big guy, he’s been a loyal customer for over a decade - what is wrong with this place? He keeps saying he really wants something cooler for summer and the woman snaps back “it’s only 400g insulation” so he continues to walk around the store saying exactly what he is looking for - really simple, something with a safety toe that will protect his ankle but isn’t so heavy - and they just offer no help. I’ve never been in shoe store where the staff not only are not helpful but act like you are disturbing their day by wanting to make a purchase. He then asks about the discount and the man (who has been sitting behind the counter at a computer just barking from his chair) says “yeah when you buy something at regular price” because apparently the Loggers he had were on special. Fine. He then asked about getting repairs done on his old pair that had holes and stitching issues and again the man was less than friendly about that. It was a completely bizarre experience - especially when you have people who obviously own/manage the store not even willing to do anything but shout from behind the counter and make snide remarks. These aren’t cheap boots, the folks who wear them are doing essential/dangerous work in all sorts of weather - ASSIST THEM PROPERLY or find a new business venture NOT in customer service. It’s worth noting that the other customer who was present when we arrived also left empty handed and displeased after the treatment they were receiving - treatment that was so poor I was uncomfortable for them. I think my husband’s time with Red Wing has come to an end now after our visit to the Hackensack store. What a shame.
• June 2024 by Kelly Maria
  Went in to get my husband work boots, quick and easy process - friendly and knowledgeable staff, thank you!
• June 2024 by Kerwin Rosario
  WORST CUSTOMER SERVICE
  
  Walk into the store, 3 sales associates and they didn’t even say good afternoon or hello how can I help you, they just stay like no one walk in, you ask for a pair of boots and didn’t even hesitate to help, I’ve been customer from Red Wing like from 6 years and never experienced anything like that , never go back to this store…