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February 2024 by Rob K
I drove 20mins to that store mainly because of their reviews. They did not disappoint! Destiny, Randy and Alexis are the friendliest people you'll ever encounter! They took their time and even stayed past their closing time to help me out and guided me to get the best deal I could get. They are very professional and know their products and plans, unlike other retailers who are clueless, live you in the dark and simply could not care less. This is not the attitude here, they are second to none and I highly recommand that store to anyone looking to buy, upgrade or just bounce ideas around, you'll be well taken care of!
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February 2024 by Julie R.
No help from the web site, waited 1 hour on the customer service line. No answer. I knew when Sprint merged with T Mobile the quality would tank
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January 2024 by Nazia Abbasi
Had a wonderful experience. Alex was the nicest, patient, and professional. Definitely looking forward to talking to him if I ever visit T-Mobile again.
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December 2023 by Dave Rodriguez
This t mobile store have great service. Randy and this team are the best hands down they go out they way to for they customers ?
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December 2023 by Simran Andey
Amazing customer service. Very friendly and patient staff members. Helped us through the whole process very patiently and explained the plans. Gave us the best deal.
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November 2023 by Betty Boop
Went and finally upgraded phone. Store is small but clean. Staff friendly. Randy and Alexis were exceptional. Knowledgeable, professional, patient and friendly. Both explained things to me in detail and they took time to answer all my questions n made me feel comfortable about making such an expensive purchase. Recommend both of them for sure! My only negative staff should greet ppl when they walk in and acknowledge your presence.
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November 2023 by Cindy A
Is a small store so be prepared to spend some time here. But the team is very friendly and they also speak spanish. They are also willing to work with you even if their store is closing soon and you still need help they will assist and not rush you.
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October 2023 by Kevin Castillo
I visited the store to upgrade two of my lines for the latest iPhone 15 Pro Max. Mr. Artiles made the process very smooth and I was in out in no time. Highly recommend to all T-Mobile Customers in the area.
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October 2023 by Eloisa Chavez-Avino
Sebastian was so helpful and kind. He assisted both myself and my daughter in getting a phone and was very knowledgeable. We came in at 7pm on a Saturday and the store was suppose to close at 8pm but the staff was busy helping all the remaining customers and they stayed opened until 9pm. No one rushed or hurried anyone out. Very nice customer service here. Thank you.
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October 2023 by Raudy Castillo
I visited the store to trade my iPhone 13 Pro Max for the latest iPhone 15 Pro Max. Mr. Artiles assisted me with great professionalism, respect, and kindness, making the process very smooth. The friendly atmosphere at the store has made it one of my favorites. They definitely deserve a 5-star rating for their outstanding customer service. Keep up the good workguys ??
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October 2023 by Sas
Randy was so helpful from the moment I walked through the doors. I had to get an upgrade to my account for a new phone and he was so patient with helping me pick out a new phone and case for it. Not only did he explain the upgrade on my my account he also was able to transfer all of my data to the new phone for me I will definitely be coming back here for any changes I have to make to my account
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October 2023 by Brian alvarado
Outstanding customer service. From the moment I walked into the store and voiced my wants and needs, I felt that my priorities became the priorities of the customer service representative. I left the store with more than I bargained for. Would recommend this store to anyone.
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October 2023 by Annalyn Lora
Just went to upgrade my phone and the person who attended me gave off these vibes that he did not want to assist me AT ALL. I was looking for a Galaxy Ultra in Violet however they did not have it so I was ok taking whatever they had. He basically wanted me to call other Tmobile stores for the phone in search of the color and although I said I'd take whatever color he has in stock again, he still encouraged me not to and basically "go somewhere else" or "order it online" which I know I can do that but the purpose of me going in person is because I need the phone asap. Idk but I will never go back there. I was in no rush nor presented myself in anyway that I was in a rush. Gave me a really bad taste of Tmobile reps- maybe I should go elsewhere.
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September 2023 by Linda McAuliffe
Sonia C was wonderful! My phone died., I had to have a new phone immediately. I was in the middle of a business transaction and I had no phone!! She was great and got me hooked up fast!! Such a sweetheart!!!
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August 2023 by s ai
I visited the store on Sunday evening and the girls were very unprofessional. They were too focused on what they are going to order for dinner and kept talking or looking at uber eats.