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January 2024 by Daniel Papay
Good branch overall. Sometimes the lines are long if you need to sit and speak to a representative (would be nice if hired another employee) but overall friendly and reliable service
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December 2023 by Hendry Jimenez Acosta
Customer service is the worst in the world. Personally and also through calls. If someone helps you. Another person cannot follow your process, they say that you have to return to the branch or wait for the person who helped you. I am not at all satisfied with that branch.
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August 2023 by Ricky D.
I had a very positive experience with Jeffrey at your Hackensack location next to the Burger King. I had a somewhat difficult situation that needed to be corrected with my ATM card. Jeffrey was pleasant, courteous and efficient while handling the situation.. He definitely deserves a raise. Sincerely, Theresa Perls- a satisfied customer
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June 2023 by MB
Bank is woke, white people are not welcomed. If you are brown, black, trans don't speak english, illegal migrant ...np, you receive great customer service.
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April 2023 by Italy Bradley
SMH this the only bank who don’t answer phone calls
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January 2023 by Audrey Illera
Victor was so nice and gave me an application for a loan straight to my phone, he was so great. I would recommend this place and him as well to a friend.
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December 2022 by Roberta domi
Made me wait so long to discuss something with customer service
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December 2022 by Hank C.
I always like that TD Banks are open on Sundays, even if their hours are limited. They have a drive thru here and plenty of parking. No coin machine anymore but they do give you rolls for coins.
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July 2022 by Bonitaaa
Roberto was so kind and helpful. I did not have my card and it wasn't a problem to deposit my money. Thank you so much
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May 2022 by Adam Wang
The customer service of this TD location is absolutely spot on. My wife and I came to open to a business account, and we arrived here a little late closer to closing. Other banks would probably turned us away but not this bank. We worked with Mr. Victor Camacho, his service is the true definition of above and beyond customer service. He stayed with us to finish after closing time and made the process smooth and easy.
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March 2022 by honesty at its finest
Manny and Javier are awesome ! I truly appreciate how they went above and beyond to help me. Thank you
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February 2021 by Rosanna rogers
Amazing service, great managers, truly helpful & the true definition of customer service based banking!
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June 2020 by Nina Setia
I was so beyond pleased with the gentlemen that work at this branch. They were extremely helpful in getting a new account open remotely and answering all my questions. The other branches in the area turned me away and did not show the level of service this branch did. Thank you so much!
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May 2020 by FastestSpring
Let me start by saying I do not have a TD Bank account but had to encounter this next-to-nothing branch manager and disliked every moment of it. As a POA, I went to take care of financial situations On behalf of a family member when I was greeted by Javier Castro. At first, he seemed like a noble man who knew how to deal with customers, being the branch manager and all. This man gave me such a hard time and did minimal work to get me a solution to my problem. Despite what the world is going through today, he made absolutely NO effort whatsoever to help another human. He treated me like a number, not a person. I was definitely not expecting to hear rude remarks on the phone when I tried to reason with him one last time. Thankfully I was about to resolve my issue with another TD Brand in Westwood without an inch of a complaint from either party. I recommend not dealing with this branch as it’s manager had little to no social skills when having sympathy or empathy for his customers.
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September 2019 by Denise D.
Good location. Nice staff