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October 2023 by Shazaad Ali
Imani, Steven, Rashel was absolutely amazing! Professional service with customer service at the heart.I will definitely be back for more jewelry as they have now become my preferred jewelry spot.
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October 2023 by Rashel Penson
First and foremost, their selection of jewelry is truly impressive. Whether you're looking for engagement rings, necklaces, bracelets, or any other type of jewelry, you're bound to find something that catches your eye. The variety of styles, gemstones, and metals is vast, catering to a wide range of tastes and preferences. What I appreciated most was the quality of their pieces. Each item seemed meticulously crafted and showcased excellent craftsmanship.The customer service at the Jewelry Exchange is outstanding. The staff is not only knowledgeable about their products but also patient and attentive. They took the time to understand my preferences and guide me through their collections, helping me find the perfect piece for a special occasion. Their willingness to answer questions and provide insights made the shopping process enjoyable and stress-free.One aspect that truly sets the Jewelry Exchange apart is their commitment to value. Despite the high-quality materials and craftsmanship, their prices are surprisingly reasonable. I felt like I was getting a great deal for the quality of jewelry I was purchasing. It's evident that they prioritize providing their customers with both beautiful pieces and excellent value for their money.I will definitely be coming back!
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September 2023 by Tanya Younger
I’m so happy with my purchase. Staff is amazing and extremely knowledgeable and helpful. Steve and Imani are who you need to work with. And after your purchase make sure you treat them to lunch.
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September 2023 by Jennifer Meehan
We couldn’t have had a better experience than we had with Imani!! She was so wonderful and took the time to take us through all of our options and made sure to work within our budget. I love my new engagement ring and anniversary band!!10/10 recommend!
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August 2023 by V feria
Went it on a whim because we were in the area, we were able to get our beautiful wedding bands. Imani helped us out and she was exceptional. Stop by and see her
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July 2023 by Yamirka Garcia
We received excellent service today! Alberto is the best the Diamond Consultant. He has an excellent eye for detail and very good at explaining the different type of diamonds and rings you ask about. Alberto's suggestions are very good because he takes the time to listen to the customer and he will show you beautiful Diamonds and ring designs. He is very patient and is very personable. I am completely in love with the ring and the quality of the diamond and most of all the excellent service we received from Alberto. The store is also very well organized and nice.
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July 2023 by Cindy Swistak
Had a wonderful experience with the very knowledgeable and friendly Alberto! He did not rush me and also gave helpful advice! The store was clean and comfortable and the jewelry is beautiful and reasonably priced!The rest of the staff is also knowledgeable and pleasant!
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July 2023 by Z M.
I came here to get my ring sized. I was SO nervous & really thought long & hard about whether I should size my ring down (I was concerned it would t look right). Even though the jeweler told me there might be a slight line where he made the cut, there was no line!! It looks like it wasn't even touched. I'm very happy & will definitely be coming back. Thanks to Chantal, Ladan & David for great customer service & an amazing job!!
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June 2023 by Lori Danielle
I had a wonderful experience when I went to the Jewwlry Exchange at Hackensack. We were greeted immediatley when we arrived. Our Sales Associates were absoultely great. Chantal assisted me with choosing the most beautiful wedding set. And yes its yellow gold!!!. Codod to Steven who found my old account for nearly 20 years ago which allowed me to exchange my diamond a put it towards my purchase for my fiances rings. Jahwan was great in his knowledge of the whole process, but many thanks to Chantal for her great and positive attitude and making what could have been a frustraing process, very fun and pleasant, you rock!!!
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June 2023 by Josiah MACK
I bought 2 carat dimond studs paid close to 4000 dollars and found out that my earningswere clouded inside and the back of my earings should be gold but its gold plated when i called the manger told me those are the kind of dimonds you get for that price i paid i tried to sell them and 4 out of five places one expert said there not even worth 50$ and one said to me there not even real i feel robbed
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June 2023 by Linda Kelly
AMAZING! Imani and staff were very attentive professional and had a lot of knowledge on the preference of ring I was seeking! Wonderful personality and amazing options at very good prices! Def the go to for diamonds! Love love love the whole experience !
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June 2023 by Nelson Diaz
The Jewelry Exchange in Hackensack N.J. Is amazing. I purchased my wedding rings here 13-years ago and since then my wife and I were unable to wear them after a while. We went to the Jewelry Exchange and had them resized. In two hours they resized them and repaired two other gold pieces one being a family heirloom. They even replaced the missing diamond. They are a God sent. We are happy with the results. Please go there for your Diamond and gold needs. The prices are very reasonable. Special shoutout to Mr. Steven the manager who attended my wife and I. He was kind courteous and very professional. He made us feel at home. Also to Mr. David the master craftsmen jeweler who worked on our jewelry. He’s the Best of the Best thank you for your great and amazing work.
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June 2023 by Nelson D.
The jewelry Exchange in Hackensack N.J. Is amazing. I purchased my wedding rings here 13-years ago and since then my wife and I were unable to wear them after a while. We went to the Jewelry Exchange and had them resized. In two hours they resized them and repaired two other gold pieces one being a family heirloom. They even replaced the missing diamond. They are a God sent. We are with the results. Please go there for your Diamond and Gold needs. The prices are very reasonable. Special shoutout to Mr. Steven the manager who attended my and I. He was kind courteous and very professional. He made us feel at home. Also to Mr. David the master craftsman jeweler who worked on our jewelry. He's the best of the best Thank you for your great amazing work.
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April 2023 by Nicole A.
We received a warm greeting by Cathy as we walked in the door. I told her what I was looking for and the price range I was working with. Cathy was very helpful and knowledgeable. I found the jewelry piece I was looking for. I will definitely be coming back to purchases more Jewelry. Cathy will definitely be who I will be looking for.Nicole A.
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April 2023 by Lindsey H.
Nice variety of items. Pushy jewelers, as most of these places have. I like unique jewelry so this is my kind of place. Those these types of stores are dying out.
