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September 2025 by Utoandpia
One star is too much for this store staff
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September 2025 by Asia G
I traveled 1 hour to the Riverside Hackensack location on Labor day first thing in the morning and was assigned to client agent 41384 Kyoung Hwiee Kim. I drove here with the intentions of purchasing multiple pieces specifically a ring to have engraved. However Kyoung Kim did not appear to be interested in my business. I literally recall her getting the 1 ring out & quickly shutting her black hand held Jewlery presentation book pad that she was holding during her presentation & walking away with it as I searched for a bow ring on the site I had seen in the Arizona Tiffany store. She appeared more focused and concerned with making sure I paid immediately for the first item before acctually showing me any other pieces. Which I did however Kyoung Kim failed to inform me that the engraving was NOT done on the premises that in fact it gets sent out and take up to 2 weeks to be done, which meant I would of had to travel back to this location upon completion. Kyoung Kim didn't even ring me up for the engraving. Despite that being my sole purpose for driving to this location myself. Instead Kyong Kim excused herself in the middle of her helping me to go assist a couple whom appeared to be of her same culture/likeness. I watched her allow the woman of this couple to wear the pieces she was showing them throughout the entire gallery with no rush to make them pay & leave their side. As she did with me. I was very disappointed in her lack of customer service. I even had to go and ask a different agent whom was just finishing with her client at the register to show me the watches since Kyoung Kim clearly was more interested in helping her people. I will say this it's a shame to have been dismissed in this way especially since I was literally the first guest to arrive for the day. It was for that very reason I left and did business with Louis Vuitton instead after only purchasing the 1 ring, which didn't even get engraved the way I intended. As LV treated me with respect and dignity the moment I walked in. I'm sure they're grateful for Miss.Kim's dismissive guest service as I was not.
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August 2025 by Gray L
Just left the Riverside Hackensack location. I am creating a timeless bracelet stack and wanted to add a Tiffany piece. I asked to see a few bracelets. The associate assisting me wasn’t enthusiastic or friendly. While I’ve shopped and been a returning customer at David Yurman because of the amazing customer service, I was very disappointed at the customer experience at this location. Definitely did not feel valued at a new potential client.
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May 2025 by Nohelys Lugo
Clara and Tina are simply the BEST! There is no other service that compares. Their attention, kindness, and professionalism are truly unmatched. They are always, always, always amazing. I recommend them 100%! They truly deserve the best!
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May 2025 by A Kass
Extremely poor customer service
Staff are rude and not knowledgeable
Stay away from this location
Not helpful at all
No loyalty to return customers
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May 2025 by Jay
I understand why this store has a bad reputation. I paid a lot of money and everyone there was so rude and unprofessional. They should be re-educated on what service is.
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April 2025 by Christian Tatar
The Korean lady was candensending and rude, while she was only able to communicate in very poor English with limited product knowledge. I was surprised that someone of that caliber is a Tiffany ambasador. I will not shop at this location again.
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May 2024 by chris detitta
I bought my wife a beautiful ring here in 2022. About 14 months later we noticed 2 small diamonds fell out. Tiffany claimed it's normal wear and tear. I explained to them my wife isn't a boxer so please fix the the ring. They said they would repair the ring for 380 dollars. The bottom line is I bought a Tiffany ring based on their reputation for quality and service but obviously they do not stand by their products or customers. Choose another Jeweler people.
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May 2024 by Hye Jin Lee
We walked in to browse wedding bands on a whim. Ms. Ji Chae came over to assist us and helped us find our forever rings. She is so personable and knowledgeable! Couldn’t ask for a better experience. Thank you!
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April 2024 by Stacey Talieres
The Riverside square location sets the bar high as to what a luxury retail experience should encompass. The team is welcoming and the service is top notch!
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February 2024 by Nickolaus Beck
Excellent sales woman helped me get my wedding ring resized ?
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February 2024 by dragon wukong
Glen meets us and helps us from beginning to end, a very friendly and patient man, we’ve tried more than 5 necklaces and bracelets, he offers advices and supports all the way through. Besides it, here is a great place with elegant tastes and features, no shopping pressure.
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August 2023 by Bob D.
Amazing experience... very personalized and Lili was so helpful and genuine. She helped me pick out a beautiful necklace for my girlfriend , I highly recommend this location
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July 2023 by John Kim
I walked in with very little knowledge of rings. I was greeted by Bianca she took time to explain the details of their ring line up. I was really impressed by the standard rings and had a great time learning about their lineups.I can see why Tiffany rings are special, but definitely was elevated by the people running it as well. Thank you for the kind explanations! I highly recommend you visit for not only the rings, but the experience!
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May 2023 by Donna Castellano-Kondakjian
Friendly staff and knowledgeable service
