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February 2024 by Michelle
My experience buying a car was great!Started off the experience with talking with Tim Jacoby a couple weeks prior to going into the dealership. He was very straightforward with me and kind. I appreciated him keeping it real while also being very knowledgeable about the options. I originally found a better offer at a different place, but I decided against it due to hidden fees. I ended up back at Hackensack due to Tim’s remarkable customer service and their good prices.The next person who helped me was Melvin Del Orbe. He was the sales associate who assisted in the transaction. He was also very kind and prepared for any questions I threw at him. The whole experience was as quick as it could have been so I appreciated his swiftness in service. There were also no hidden fees, the price listed was as transparent as possible.I also had a great interaction with the car insurance team! They were extremely pleasant in assisting me in finding the best coverage for my car!Overall, I had a wonderful experience with everyone I interacted with. And I’d absolutely recommend buying a car from this dealership, though I do believe prior research and not financing helped with not having a difficult time!
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February 2024 by Hamlet Lopez
Everyone is always very nice and courteous
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January 2024 by Rayan Murtada
In response to Toyota of Hackensack's erroneous reply:Communications were never opted out prior to requesting a refund. The refund request was made prior to any cessation of communications. Even then, the merchant continued communications after the submission of the refund request in attempts of "reviving the deal" to which I previously backed out of due to the nature of the contract. With their every attempt at reviving the deal, I clearly confirmed my request for a refund was final. The merchant acknowledged the refund request by stating "no problem I will issue a refund." Shortly thereafter, Toyota of Hackensack ceased all communications to my emails, phone calls, and voice messages, despite my multiple attempts at re-establishing contact with them.Original Review:As a grave consequence of their incompetence to respond via email and phone regarding issuing a refund of the refundable $500.00 transaction, a dispute involving lengthy evidence has been filed against the merchant 'TOYOTA OF HACKENSACK.' The dispute has been successfully resolved in my favor and the merchant must now suffer the fees associated with this dispute. More importantly, the merchant 'TOYOTA OF HACKENSACK' has permanently lost a potential consumer of a lifetime.
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January 2024 by Gabriel Pena hernandez
I was there in December buying a vehicle, at the end of the process they included many things in the purchase that were unnecessary, and they looked for every possible means to not give me explanations why the cost of the vehicle was so exaggerated after they gave me a price for it. vehicle, at the time of signing they did not give me any document that explains my purchase, a detailed invoice of my purchase of the vehicle, they did not give me anything, the person who assisted me with finances when it came to requesting the documents that by rule/law must give me proof of the purchase of the vehicle, he acted very arrogant and his words were I don't have any more documents to give you, go and talk to the seller (Ángel) here there is nothing more for me to give you, when I clearly saw that the documents The person I requested had printed them and had written details with a pen, but he simply did not want to hand them over. So far it has been the worst experience ever and I still have to this day, 1 month after the purchase, without having my documents that I need. as proof of the purchase of my car, at the time 2 or 3 days later I called and left a message for the manager and requested at least a call and they never called me, I am still waiting for my documents
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January 2024 by Jaime Carrillo Jr
Beware when you purchase a used vehicIe from Toyota of Hackensack. I purchased a 2017 Toyota Sienna in June of 2023. My thought process was that I was purchasing from a reputable dealer. However I’ve had a nightmare experience. Since I purchased the vehicle it has overheated, water seeps into the trunk, and I’ve had a 3K repair job done on the engine (covered by warranty). I asked to speak to a manager about all the issues with the vehicle but they refused to do so. Sharing my experience so that buyers beware. Make sure you have a mechanic check any used car you purchased. I made the mistake of trusting Toyota of Hackensack. Taking my car back tomorrow because another issues came up.
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January 2024 by Liz Grandison
They sold me a vehicle without heat and have refused to fix it. My windshield can’t defrost so I can barely drive in the winter time. It took a while and consumer affairs but I received a resolution.
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January 2024 by Guerrero Productions
0 stars. Rude staff, was told to wait even though I was dropping off my vehicle. 0 regard for customer service, explains the previous reviews.
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November 2023 by Victor Jose Ramirez Araujo
If you are going to make the second most important purchase of your life, better look for another place because here they still charge a dealer fee, the prices are higher than other dealers and they do not offer any differentiator. Why should you pay more?
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November 2023 by Jenn
Worst Toyota, I’ve been to.I took my car there to get checked up after an accident. Soon as I told them, I can’t afford the false diagnosis that they gave me. They just left me and wouldn’t even tell me what was really wrong with my car.They broke my keychain, They never gave me a proper diagnostics and soon as they took the diagnosis fee they basically kicked me out and never answer any of my questions.I wouldn’t recommend this place.
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November 2023 by Shanaye Headley
1st impression.. on the phone it was good but they really do have a lot of business and are almost always fully booked for a service the day of. So book ahead of time.Got there and they took the car right away, the receptionist was good and they kept communication w me as they were finishing, to see if I wanted them to fix more of the things they noticed the car needed. I didn't care for any of it tho because it's a work car so??♀️ Also some one of the guys was trying to get me to fix the crack in the window- on some "I specialize in cracks" but he was super rude to my grandma in the car who has dementia, trying to lean over her as she was still in the car. I could care less about him. Bad for the company!Also, if you're going for the 1st time and using Google Maps, just know the map stops short and tells you, you've arrived when instead it stops at the dealership ahead of it (ETD Discount Tire & Service) and they try to take the business instead.Had to leave this review on their page,"I wanted the Toyota of Hackensack the next business over and the map led me here and said I arrived for some annoying reason. Now that's not the problem, but tell me y when I went to the front desk and told them I have an appointment, why try to trick me and take down my info as if they were who I made my appointment with. Eventually I caught on and I asked if he saw me down for an appointment then he finally agreed and he the guy was like yea you're right, we dont see you but we could fit you in. Like huh? I didn't make an appointment w u.. why are you acting like you're the correct dealership. It was manipulative."
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November 2023 by Andrew V.
just bought a truck. Abigail Luna was the only contact I had with the dealership. Awesome experience. Awesome service. Highly recommend.
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November 2023 by Jill S.
I had purchased a car from this dealer quite a while ago. Was not really satisfied with the service at all! always-trying to sell you something that you don't need! To make matters worse, they were issues with the car within 3 to 4 months - under warranty - and was told otherwise! Their warranty, even though it's in writing, they will do everything in their power To come up with excuses no to honor it.. Their warranty, even though it's in writing, they will do everything in their power not to honor it..It's all about sales, not service.-Nonetheless because I really love the car so I did try and return to purchase a new one! The sales was horrible - even though I had an appointment was interrupted,an 11/2 hr.just waiting around, to eventually being told to go out a lot by myself! Bottom line :they wanted me to put down a deposit on a car that I didn't even see not even close to anything in the lot! If it only for convenience,think about going to another dealership! NOT HAPPY!
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November 2023 by Nikhil Mohan
I was working with the sales guy via email and text to finalize a Truck I liked and the numbers and we agreed to a number that I was ready to go in and do the deal. At the time I looked at the dealership review and wondered why would anyone give 1 star review (and I found so many of them). When I went in to dealership I realized why this dealership should be avoided like a plague. They were trying the bait and switch tactics for me to come in. I test drove the vehicle that we agreed up on and when it comes to finance and approvals they put a lower trim level VIN vehicle on the paperwork and try to sell that to me instead of what I agreed to test drove. When I pointed out that they have incorrect VIN, they said it was a mistake and they cannot honor the price that they agreed to me via email and text. What a complete waste of time. They are not trustworthy and avoid them at any cost. In reply to this review the dealership has stated that I had request for Gas version (which was never the case and I have text and email to confirm that), I always requested HYBRID with the sales guy and he kept on providing me with non-hybrid details and before we finalized the number he confirmed me via text the numbers are for Hybrid and I am happy to attach the screenshot of text if needed by dealership. The miscommunication if any was with the dealership sales guy and their finance and they put the blame on customer.
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October 2023 by Bhatti C.
Wanted to trade in an older Toyota Corolla and buy the Highlander. My wife and I came in today, 10/5, around 10:30 AM and were met with Jose. He was absolutely uninterested and un-engaged and borderline rude. I asked him if there were any discounts/specials and he looked at me with puzzled eyes and replied "There are sales? No, we sit down and negotiate" and then he walked away. His behavior was one of "I don't care". Going to another dealership!
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September 2023 by Angelica O.
I have been going to this Hackensack location for years and now the price for an oil change went up and I asked for a coupon and they refuse. Too expensive for what it is. Time before, I have gotten a coupon, but now they say they can not do that. When they remove old sticker from windshield, they do not clean sticky residue, just place a new one on side.
