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February 2024 by Kris Grishaj
Great quality and service
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January 2024 by Jeff Millstein
Staff were very helpful.
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March 2022 by grace woo
Very well organized. The lady who helped me was very nice and helpful.
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December 2019 by Hattie Zucker
This is my local Tumi store. Last time I visited, I had an unpleasant experience with the customer associate. I came in again last week for help with an issue with my suitcase, and Alex was incredibly helpful and also very polite and personable. It was definitely a good experience at this store this time!
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June 2019 by Kyle LaRusso
Went in a few weeks ago with every intent to purchase a full set of Luggage for the family. While the quality of the Luggage was good, the customer service for this store was horribly lacking. For a small store, I didn't meet with any associates for a good 10-15 minutes. It caused me to walk out, go over to Bloomingdales and buy the Merge Luggage Collection AND get 3x the points. I will not be recommending this store.
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March 2019 by Alfredo Tenelanda
Will never purchased from this location. Order a mans Wallet 2 week ago and I have not received . The person who took the order put the wrong location and that couse a delay now I will have to posible wait another day or so if I'm lucky. Not happy be careful when placing an order. Their staff are not train properly and their give you the wrong item as well.
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March 2019 by lena1699
Lisa helped me pick out a great matching set for my disabled mother. Very kind and attentive staff. I definitely love that they can repair the hardware in store free of charge!
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September 2018 by Wyatt Frasier
Just went inside to browse with my daughter n wife. Was greeted by an older lady who was very sweet
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August 2018 by Gelo Petsvona
Really nice movie theater, but you need to get tickets in advance. The actual viewing rooms are really small, some of them like 30 seats. Seats are assigned to every ticket. Other than that it's a really good experience
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August 2018 by R David Koby
High quality luggage, bags, backpacks and accessories. Nicely displayed.
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August 2018 by Neville Johnson
It was very wonderful.
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July 2018 by G M
The best service in the area and it's well stocked, if you don't see it in the display ask they have a large storage on site. I brought my luggage for repair and everything went as scheduled.
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July 2018 by Arsenig Talingdan
Very helpful. Quick service.
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May 2017 by Ira O.
The pull-up handle of my Tumi roll away bag had broken and I was leaving on a business trip the next day for a week, so I visited the Tumi store in the Riverside Square Mall in Hackensack, NJ, with the expectation that I would drop it off and then pick it up two weeks later after the Tumi service center fixed it. And I would have to carry a heavier suitcase with no pull up handle on my trip. Boy was a wrong! In a fantastic example of "surprise and delight," the store manager Lisa Marie Cruz pulled out a replacement handle from the store room along with her tool box and with the assurance of her sales associate Alex, replaced it on the spot and within 20 minutes, I was good to go with my suitcase like new. Lisa was like a skilled surgeon operating on this broken arm. What a marvelous job and example of tremendous customer service way above and beyond expectations! Thanks Lisa, Alex and Tumi for proving this exceptional quality experience!
