-
March 2024 by Kelly Leeds
We had a great experience here. We brought my VW in fully expecting to replace the transmission. They found the problem, which was an easier and much cheaper fix, and the car runs great! The shop kept us informed and got permission before any work was done. The staff was friendly and professional. We will be back with any issues in the future with our vehicles.
-
March 2024 by JOHN GAREFFA
Aaron was so helpful! Very friendly and great customer service. Highly recommend. Thanks Aaron!
-
February 2024 by BARB
Have been going to Mark and the guy's for at least 20 year's. They are very professional and get the job done. I can't thank them enough for everything. They are so friendly and understanding .Thanks
-
February 2024 by Comfort Food
I was helping my brother out, he had an unexpected issue with oil leaking and had gone to a different company and had a ‘diagnostic’ performed for 150 bucks and was quoted a price. Because he was borrowing my daughter’s car, we wound up taking his car locally by me at Aamco in Hackettstown. They ran diagnostic and turns out it was not what we were told initially, it was cheaper issue than what was quoted by the auto repair chain that my brother initially went to. The work was finished in a timely manner as quoted. Because it is right after the holidays, and my brother is rebuilding his credit, we were going to go with the financing options offered. Unfortunately for us, we both already had accounts with synchrony bank and that was not an option. So we applied for American first financing, and Marc and Aaron were completely honest and said that the financing option works, but you need to pay the loan back within 90 days or they will gouge you. They were honest and clear about the food, the bad and the ugly. Long and short, we wound up not financing because American first uses PLAID, which is an account authenticate which requires your bank username and password, as you would use to log into your own account online. My family was not comfortable with this, for valid reasons. So we chose to not use them and paid with a credit card. Upon getting home, I called the bank and explained that we were not comfortable with the divulging of personal info, and they informed me that while they do not advertise such, you can bypass the PLAID process by sending a copy of your bank statement via email to them. It holds up the process a few hours or a day, but it’s an alternative to giving out your personal bank info. So should you choose to go the first American financing sub-prime route, make it known to Mark and Aaron when you drop off your vehicle and speak to them about starting the process immediately so that you have time to send your bank account info via email. This saves you from having to go the route of revealing personal info. But it will take time. The synchrony bank deal is pretty decent from what I can tell, they offer reasonable terms, but you can’t have any more than two accounts with them currently. I will absolutely be bringing my family vehicles back, even just for basic maintenance. I listened to their conversations amongst themselves and with customers, they are good people, family people. At no point did I feel like I was being taken advantage of, and at no point in time were they less than honest regarding financing options. They pointed out the importance of paying the sub-prime option off asap. Obviously, having the funds in your bank account or paying with cash is optimal, but if you need to finance, these are my opinions on the options offered. Synchrony first unless you already have cards with them (they underwrite lowes, kohls and many merchants, you may not even be aware you have accounts with synchrony if you have paperless billing) but if you go with American First Financing, start the process as soon as possible while your car is being worked on and have your paperwork ready to email in lieu of the PLAID authentication method. Keep in mind that Aamco of hackettstown is neither promoting nor are they the actual lender of the two financing options, they are simply letting you as the customer know that they are available should you be in a bind. I have nothing but praise for the guys at the garage, I would and will highly recommend them.
-
February 2024 by Peter Leiser
Thank you Aaron.Honest, affordable, quality car service.
-
January 2024 by 1 Crenshaw
Every Issue I had with my Jeep JK 2007 X Unlimited they have Permanently Fixed. The dealers couldn't in 2 years. I found me a home for my Vehicles for Maintenance. Please talk to Aron and Mark, please.
-
December 2023 by Kathleen Fenwrick
I definitely give this wonderful shop a five star rating 10 if I could. The kindness and compassion that I received was amazing. My car was ready three days early and is running like it is brand new. The kindness went above and beyond what they had to do and I am forever grateful. I will definitely make them my new mechanic. Thank you everyone that helped very much and have a wonderful holiday season. SincerelyKathleen Fenwrick
-
October 2023 by FinnDiesel
Super fast and very nice. Cut fishing line i had wrapped around one of my tires ? oops ! Would definitely go again if I need my oil done
-
October 2023 by Jeff Keelan
This place is very impressive with Aaron always being informative and helpful. The business is "dress right dress" (neat and orderly for those that don't know that expression) for sure. They have earned my trust.
-
September 2023 by Ellen Smolko
Mark and his team are the best! I've used them for years. They listen to what you are saying, then go the extra mile to diagnose and fix the issue the first time. Great customer service and great mechanics! Highly recommend them.Services: Steering & suspension repair
-
August 2023 by Maria Orlando
Aaron is excellent! He is very knowledgeable when asked a question and very helpful…The mechanics do a great job always this has been my second time taking my car first time was my transmission and now it was the steering wheel issue and both time they did a great job. The only thing I would say is that it is pricy but good service.Thank you!Services: Transmission
-
May 2023 by W Z
I brought my e-fleet vehicle in for repair and was advised that it was fixed the first time. As soon as I left the shop, I still heard the noise that existed while making turns. I went back and the mechanic decided to hop in for a ride and acknowledged the noise. This is after they fixed I don’t know what and charged my company. They asked me to come back when I can so that they can try to fix it again. I rescheduled and same thing, they charged my company and the problem wasn’t solved. I learned my lesson and took it to the experts who took care of my issue.Don’t know how they’re a mechanic shop and couldn’t fix the problem when another shop took care of it right away.Unsatisfied and wasted a lot of time with no car.Service: Steering & suspension repair
-
May 2023 by Me Me
I brought my e-fleet vehicle in for repair and was advised that it was fixed the first time. As soon as I left the shop, I still heard the noise that existed while making turns. I went back and the mechanic decided to hop in for a ride and acknowledged the noise. This is after they fixed I don’t know what and charged my company. They asked me to come back when I can so that they can try to fix it again. I rescheduled and same thing, they charged my company and the problem wasn’t solved. I learned my lesson and took it to the experts who took care of my issue.Don’t know how they’re a mechanic shop and couldn’t fix the problem when another shop took care of it right away.Unsatisfied and wasted a lot of time with no car.Service: Steering & suspension repair
-
May 2023 by Michelle Graf
This is the only mechanic I fully trust with my car. They do good work for good prices, they don't talk down to me, and they don't try to upsell services other than what you come in for. Very kind and respectable people!Service: Brakes
-
September 2022 by CC
After finding and taking our cars to AAMCO of Hackettstown, and meeting Aaron and Mark, we will never take our vehicles anywhere else. It is the first time ever that we have complete confidence in the diagnosis of and the work performed on our vehicles. Everything is very thoroughly explained to us and we trust these guys. They are incredibly honest and will not try to upsell anything to you. It gives us such peace of mind that we have finally found truly honest, trustworthy people and top notch technicians to take care of our cars for us. They will not only give you great value for your money, they will make you happy you walked in the door. Really grateful we found them!Services: Oil change
