AutoZone in Hackettstown is a leading retailer of auto parts. Multiple reviews highlight staff members who consistently go above and beyond to provide excellent customer service. Customers report being blown away by the helpful and knowledgeable employees. Specific examples include staff installing batteries for free in difficult conditions, such as in the bitter cold or steady rain, which customers describe as a life saver. Employees are noted for their cheerful aplomb, expertise, courtesy, and patience. They promptly assist customers, use tester equipment to diagnose problems, and ensure clients get the correct parts without errors or frustration. Reviews express gratitude for this service, stating it is not always expected at an auto parts store and commending the staff's drive to help. The store is recognized for having very kind and perfect gentlemen who solve problems with cheerful expertise.
The salesman PATRICK is such a great help. Every time I visit this location and he’s there his service is outstanding . Patrick is always friendly and takes his time to assure your getting the correct parts . Great job Patrick keep up the outstanding Job 👍🏿
February 2025
Excellent customer service isn't usually the first thing that comes to mind when you think of auto part stores. But I was blown away by Camilla's drive to help me. She went above and beyond to make sure I got what I needed, THANK YOU!!
December 2024
I went to auto zone in Hackettstown nj and Patrick helped me immediately installed my battery for free which was a life saver thanks again auto.zone and Patrick
