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April 2024 by Michelle Files
It’s great to walk into a bank and get such personalized service which I find so difficult to get these days! Really appreciate the bank manager Eric, and his team for being so customer service oriented - it’s refreshing!
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April 2024 by Judy E
The best bank ever!! Branch manager Eric has always been the absolute best! I have been so fortunate to have him help with my banking as well as my Mothers banking needs throughout many years. Always patient, kind, friendly and extremely knowledgeable , there is no other person I would rather have as my bank manager! Thank you Eric!The bank associates at this location have been awesome as well! Helping me with all of my banking needs. What I thought may be difficult transactions, were made easily understandable to me and took care of smoothly and with ease. Anna and Denise were fabulous. The bank teller Etelka has been such a joy to deal with when I am doing in person banking! Elisabeth has been wonderful as well!Always greeted with smiles, I cannot thank these wonderful people for all of their exemplary customer service! No matter what the visit or transaction is about, I am always treated with the utmost respect and genuine willingness to take care of my banking needs! Thank You….Thank You!!
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April 2024 by Janice Fernandez
They have gotten better over the past 2 years. Bankers and tellers are friendly and professional
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June 2023 by Becks World
Horrible branch manager and employees who do not care about customers. I’m from out of town and wanted to set up an account for my son. I got there in what I thought was enough time 1:40pm on a Saturday and they were unwilling to help me and about five of them were just standing around at the door talking…doing absolutely NOTHING! Do your job! I will never use BoA anymore and am closing my account as soon as I get back home! These big banks act like these are no other options…news flash there are plenty and better customer service!
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March 2023 by Miss Beck
Horrible branch manager and employees who do not care about customers. I’m from out of town and wanted to set up an account for my son. I got there in what I thought was enough time 1:40pm on a Saturday and they were unwilling to help me and about five of them were just standing around at the door talking…doing absolutely NOTHING! Do your job! I will never use BoA anymore and am closing my account as soon as I get back home! These big bankS act like these are no other options…news flash there are plenty and better customer service!
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January 2023 by Erin Scudder
Madeline helped us with some post-marriage account changes. She was fantastic. I can’t speak to the other folks at this branch but she was great.
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August 2022 by Erin Silva
Madeline helped us with some post-marriage account changes. She was fantastic. I can’t speak to the other folks at this branch but she was great.
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August 2022 by Brian Petty
Jayson helped me with a wire transfer that was super urgent. He was amazingly knowledgeable and FAST (which is what i cared most about). THANK YOU Jayson
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July 2022 by Kitty Kat gio
The worst customer service ever.. The girls r nasty n not willing to help. They will be loosing my business very soon
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June 2022 by mark christie
Horrible bank! There’s one good teller. The rest of the staff are just paycheck collectors
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September 2021 by Amanda Corter
Terrible customer service.
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July 2021 by Nona Mikava
Thank you so much Madeline Walsh for your help today and for your professionalism. I love this place! I appreciate Bank of America so much!!! I love you Bank of America!
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February 2021 by Larissa Marie
Even less helpful since Covid
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January 2021 by Irizarry Fitness
I am 100% Cancelling my Bank of America account. No sort of courtesy for long term customers and totally lack understanding in regards to the gravity of real life situations. Generally disrespectful. Very sad to see the direction Bank of America is going.
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April 2020 by John A.
This posting is specifically targeted at Bank of America's call services. Due to the Coronavirus pandemic the demand for customer service calls has spiked up high as most sensible people would avoid going into any local bank. After attempting to contact a BOA rep for a week I have finally given up in frustration and will move all of my asset from BOA to another Bank once this pandemic is behind us. It is painfully clear that Bank Of America was not prepared to handle a surge in customer service calls nor did it appear they made any effort to quickly ramp up to meet the demand. There automated services are complete inefficient and useless. Their call back services are ineffective and useless. There onsite chat presence is completely useless. All the sources of contact they have posted on their Website and Mobile apps are useless. After multiple daily attempts for a solid week using various customer service options provided by Bank of America I can say confidently they helpless inept and ill equipped to support their customers. After a 25+ year banking relationship with BOA its time to find a new Bank. I seriously doubt my leaving BOA will mean anything to them nor will losing management of my financial assets but maybe if enough people get as frustrated and irritated with their incompetence they will leave for another Bank that can provide reliable sustainable customer services. This review is not a criticism of the thousands of hardworking employees, this is not solved by individual contributors, this is a problem of poor management, poor strategic planning, and poor vision. BOA C level management owns this customer service catastrophe.
