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December 2023 by Lily Grullon
Corporate needs to shut this place down! Incompetent staff they don’t know how to do anything.
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October 2023 by Corinne Reimers
Henry was friendly, knowledgeable, and very patient. He made it so easy to get set-up. This is a great branch!
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September 2023 by Paulina Perez
Every time I need to use this branch there is a problem. The employees are not well train to provide a great customer service. When I use other Chase branches I have not problem at all. It’s only hackettstown branch.Unfortunately I’m not going to use this branch anymore. Not worth the stress.Please train your employees the right way
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May 2023 by chris delpreore
Diana was very friendly, made me feel valued and overall just wonderful customer service. Thank you, Diana.
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April 2023 by E E
This bank is on some type of Tyranny level , if you are not a CUSTOMER of theirs and you trying to cash a check that has their name on it they give you a hard time Would not open an account with this bank if I can help it
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October 2022 by Tommy Campbell
The people who work behind the counter are incredibly, incredibly rude. God forbid if you show up 15 minutes late to an appointment with "the banker," they'll try to shoo you out the door after a lecture like you'd get in homeroom. There are help wanted signs all over the door, signs at the counter that warn you that they don't have enough coins, so I guess it's OK for them to ask the customer to be patient and understanding but not the other way around. Maybe if they were better staffed you wouldn't need an appointment? Not to mention the fact that none of the three people behind the counter can actually do anything besides deposits, withdrawals, and open accounts....and they stand there chatting all day while you wait. You need "the banker" to do literally anything else. She was extremely nice and helpful once we got to that step, but unfortunately this is still a 1-star review to hopefully help others find a better option. Went to TD right after and were helped kindly and immediately with no appointment. You choose what kind of experience you want.
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August 2022 by History Teacher
I can't "star rate" this branch since I haven't been inside it in about 15 years. This sounds like the complete opposite of the Chase Branch in Phillipsburg/Alpha. I did live in Long Valley and banked here over 35 years.(saw the location go from one bank name to the next. I think 5 changes in all) Moved to PA, but left the account in Hackettstown. When I occasionally need in-person help I drive over the border to P-burg. The bankers are phenomenal! I know you should not have to travel, but rather than closing your account, try the P-burg branch.
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July 2022 by Evelyn Ferro
Walked in to get a document notarized where there were three representatives and no customers and as refused notary services by the lead teller because they had no time. Went to TD where you don’t need an account and the documents were notarized in 5 minutes. Very disappointed in Chase customer service at this location
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July 2022 by Jersey Hoodcleaning
I can see why all bad reviews here..Horrible customer service..Chase bank is the worst !
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March 2022 by DH MALCOLM
Unfortunately the Branch and Chase bank are old fashioned and do not care about the customer from the comments. From late introduction of features I've had from my banks locally and overseas. This is old fashioned poor service from the bank on the hill. Detached from their customers. I've not heard or experienced anything to the contrary. Other had TD Bank down the road is all about the customers.
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March 2022 by House Stark
I needed a document notarized and since it’s my local bank I decided to go here. There was 3 employees available no customers. I was told by the notary they are understaffed and will have to come back another day . Really!! Three amployees and no one could take a few minutes out of their conversation to notarize one document for me. I will be banking elsewhere going forward.
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December 2021 by cmh7020
They need another ATM- inside or outside. Line for the one drive-up ATM can get to 4-5 cars long at times.
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July 2021 by Maysa M.
If incompetence was a person, it'd be any employee at this location. Save your time and go to a farther, but better chase location.
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May 2021 by Jean Burnside
It is outrageous that our reward points can no longer be used to purchasegifts. They can only be used to reduce monthly payments after you send in the minimum $40 payment.When you try to post your message, nothing happens!
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May 2021 by sanaa jamal
I walk in to the branch to remove a beneficiary from my savings no line no waiting listThey refuse taking me cuz I don't have an appointment but when I came to open an account with a lot of money they took me right away ,I get upset ? and I decide to close my account waiting on the teller window ? for 10min after that she couldn't do it why system issue so funny ,Anyway I will never come back to this branch and I do banking too removing a ben its 123 so easy
