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October 2023 by Zena Smith,
Donna does a great job with my hair. Always listens to what I want to do with it, and then takes what I want and makes it a reality. Always thankful. God bless and Mary keep you!Services: Shampoo & conditioning
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October 2023 by Amy Lilley
This place was excellent and well worth the extra money for the quality services. Donna M. was super knowledgeable and explained and walked me through every step. I love my hair cut and color. Looking forward to going back.
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July 2023 by Dorothy Past
Donna has been doing my highlights & roots for a while now, and I absolutely recommend the salon! I am very happy with the quality of service snd the easiness of making appointments on line.
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May 2023 by Claudette Timmons
Hard to believe that I have NO complaints about Creative Twist hair salon. Seriously, anywhere I seem to go, there is such a lack of hospitality, customer service, attention, cleanliness, knowledge, and professionalism. At Creative Twist, Hackettstown, you get greeted warmly by the owners, Donna and Jerry, they are extremely hospitable, they listen to you, make sure you’re satisfied after providing services, they have an amazing coffee bar, even offer you delicious treats to go with your coffee. ☕️ ? It’s very clean, calm and conveniently located on Main St. They even have their own parking lot!!!! ? Got a fresh hair cut and highlights for Mother’s Day. ??♀️What really made my visit super special today was after I sat down under the lights waiting for my highlights to process, Jerry brought over a cute little table to put my coffee down on. To me, this is exceptional, hospitality, and attention. Thank you Jerry for making me feel special at your salon. ??
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May 2023 by marsha cola
I arrived with long, straight, pulled back hair that I have been wearing like that for over 10 years. Nervous but determined to have it cut shorter and styled Jerry talked me thru the decision and "we" created my new look! I have had several compliments and I think the cut is perfect for me. This was my first visit, I am now a Jerry fan. The salon is clean and the staff are friendly.Services: Blowouts
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April 2023 by Tara Lucas
I have been having my spiral perms done by Jerry for over 30 years. He is the best. People always think my curls are natural. Thanks Jerry! The salon is clean, beautiful and very up to date, always. The staff are professional and kind.I'll be back!
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March 2023 by Wendy Notarnicola
Debbie does a fantastic job. It’s always a pleasure to see her and I’m always pleased with the results.
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November 2022 by Chrissy
This place has talented stylists and probably some of the best customer service ever. Highly recommend!Services: Haircut
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September 2022 by Traci B.
Jerry does not listen to his customers. Cut my hair the way HE wanted it to be cut. He then 'styled' my hair crimpy/curly, which I said I do not style my hair as. When I commented that it was shorter than I wanted it, he dismissed my concern by pointing out that it's only short because it was curly. When does a stylist not blowdry the hair to show the cut?? I left the salon holding back tears. When I came home I straightened my hair to get a look at the cut. Confirming what I had said, it was entirely too short- MUCH shorter than was discussed. I decided I needed to call and address my concerns- wanting no more than an apology and just to feel heard- instead I was gaslighted, he was literally saying I told him things that he was the one to actually say to me!- He essentially blamed me for my own bad haircut and overall had my concerns dismissed and once again minimized. His only solution was to cut it shorter- demonstrating how little he was listening to my complaint- because my complaint was that he chopped off all of my hair- why would I want to go shorter?! Next time, just apologize to the customer for any misunderstandings and try and find a way to move forward. Deceptive practice and just awful customer service.
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July 2022 by Yohana Adams
I went for the first time to this salon today, after two years without going to the hairdresser. Because of Covid, I had been cutting my own hair for a while. I was afraid because you never know how you are going to end up after going to a new hair stylist for a haircut.Jerry was very friendly and understanding regarding my concerns.Thank you Jerry, this haircut was exactly what I wanted! My head feels so much lighter and I look great! :)
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June 2022 by LisaLisaJessica
I brought in a picture to show Donna of the hair color I wanted. Donna took her time and listened to me and what I wanted to achieve. It is exactly like the photo I showed her. I love this place and they are very friendly and accommodating. I would definitely recommend this salon.Services: Haircut
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May 2022 by Teresa Radebaugh
Donna has been doing my hair for over 30 years and never disappoints! She is warm, engaging and a true professional as she listens attentively to what I want. Throughout the years she has made great suggestions regarding cuts and color. She knows my hair like no other and I'm always so happy with the results. I often get compliments, sometimes from complete strangers. When asked where I get it done I never hesitate to refer people to Donna. When in GA a number of years ago on two different occasions I had several women ask if they could take my picture so they could ask their hairdressers to replicate the cut (stacked bob). That compliment speaks volumes about Donna 's excellent skills in giving me a great cut that works for my hair! Thank you, Donna!
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February 2022 by Dorothy Cusack
It has always been a positive experience at Creative Twist Salon with Jerry, Donna and Allison. I know I will always be happy with my hair care styling and color. And have been over 20 yearsThe atmosphere is so relaxing cheerful and friendlyServices: Manicures
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February 2022 by Betty Baggerly
I have have had my hair cut and colored by Jerry for several years. I have never been disappointed. Jerry does a wonderful job in suggesting coloring choices hair styles and recommends the best in hair care products. From the minute I walk into the salon, I feel welcomed by all staff and enjoy the friendly atmosphere. I have, and would, highly recommend this salon and stylists.Services: Haircut
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January 2022 by Lisa Lieb
I’ve been going to Donna for about 35 years for all types of hair treatments. She has always given clear and honest advice, taking the time to listen to my thoughts, and then suggesting her own. She’s extremely knowledgeable about the business, and understands all the hair treatments, how they interact at different stages in life, and how hair changes with age. My daughter and granddaughter now go to her and are also very happy with the results! Highly recommend this salon!!Services: Haircut