-
February 2024 by Sean
Knowledgeable and friendly staff
-
February 2024 by Dave Verrengia
They were very nice and helpful. Hopefully soon I can go back and rent a supra from them
-
February 2024 by Richard M
Beware!! Had in hand a reservation to p/u a car on 1/13/ 24 @ 12PM. Got there 12:11 front door was locked, saw a person in the parking lot, I spoke to him about my car, he said they were closed! I told him about the reservation he said he knew nothing about it. I have it on my phone! He said he was locked out of the system there was nothing he could do for me.... "even if he wanted" I asked again what do I do for a car? He said I don't know what to tell you!! After an expletive exchange (mostly) on my part. He got in his car & drove away. I will never use this place again,I called Enterprise Cust. service. All I got was I'm sorry for your inconvenience, I can get you a car now at Newark Airport!! I was practically left stranded. Had to bum a ride home & make other arrangements. The guy in the parking lot could care less, All he wanted to do was leave. Enterpise Cust. Service was useless.. How do I get to Newark?? Ner again lesson learned. Stay AWAY from this branch!!
-
February 2024 by Keith Bates
I stopped in this location to rent a car and ending up having the best rental car experience that you could have. 10 out of 10 for customer service and overall genuine people. Highly recommendedThank you so much. Matt was outstanding, along with Sean, and Rob.
-
January 2024 by swagnugget016
Amazing service
-
December 2023 by martha allardice
Good service ?
-
October 2023 by Jorge Granja
They were incredible there. Got me in and out quickly after picking me up and dropping me off. Would use again.
-
September 2023 by Matthew Hillas
Not sure what the deal is with the negative reviews, but maybe I was lucky. Matt was the manager I dealt with, and he was outstanding. Ask for him if you call. If you can reserve online and put in all the relevant info prior to getting there, that will save you tons of time. Matt got me in and out no problem and offered a clean, new and nice ride. Had an issue where I got pulled over because the rental's Pennsylvania registration had expired (the cop laughed and strongly suggested I return the car and get another one), and when I showed up to swap out the ride (on a Friday afternoon when others were picking up and dropping off cars), Matt was apologetic, understanding and got me into another vehicle in minutes. Extending the rental because of delays at the nearby body shop just took a quick phone call. Again, I might have been lucky and gotten there when there was enough inventory to go around, but this was a painless experience. Would definitely use again.
-
September 2023 by Kim Slade, DVM
Five star rating for the courtesy, efficiency and ease of renting a car at the Mansfield Enterprise Robert VanZee could not have been more helpful, knowledgeable or pleasant if he tried. He was fully prepared when I arrived to pick up my rental car before going to work- He had a mini van set aside, but when I explained why that type of car would not work, he QUICKLY found a compact SUV that worked perfectly. He took care of the ‘new’ paperwork, checked the condition of the car, explained hours and how to return car..etc and had me in my way in record time.He goes the EXTRA YARD.Would HIGHLY recommend renting from this location again because of Rob ( in fact we are having family that will be visiting later this year rent from this location). Kim Slade
-
September 2023 by Jeanne Spera
I had a wonderful experience both with pick up with Matt who was awesome and drop off at the airport! Highly recommend Enterprise!
-
September 2023 by Polixeni Katsaros
They said they would pick me up for 9 AM. I accept 10 minutes late but not a half an hour.So I was understandably, a little annoyed, and I voiced my annoyance, and then the man at the counter, handed me my credit card and said I will not rent you a car. That was it.
-
August 2023 by Edwin Avila
Great place super friendly and easy to work with. Thanks guys. Keep up the good services.
-
August 2023 by Michael Kelly
Use the location in Mansfield NJ. Better cars than Hertz. Hertz cars are dirty.
-
June 2023 by Sol Jones
I tried making a rental appointment due to my car being in the shop. My call center rep was extremely helpful and told me there was a car available at this location that I could pick up by 4:30. I drove all the way to the location just to be told that no, there weren't any cars available until the morning, and was directed to go to the rockaway location. However, there were clearly available cars in the lot. Obviously this particular employee just didn't want to help me because it was a half hour until closing time. Was very smug about it as well.
-
May 2023 by Nicholas G.
customer service is good but theres one person running the show and you wait and wait, calls don't get answered. it's a bit of a $#!+ show at this location.
