GNC, a well-known health and wellness retailer, has received mixed reviews from its customers in the Hackettstown area. Many have praised the store's knowledgeable and helpful staff, particularly a manager named Jason, who has been described as patient, friendly, and an asset to the company. Customers have reported positive experiences, with one customer stating that a young gentleman named Fritz was able to guide them towards the right supplements and vitamins to suit their dietary needs. Another customer highlighted the exceptional customer service they received from Jason, who not only redeemed their reward points but also provided valuable recommendations. However, the store has also faced some challenges, with one customer reporting a negative experience with an unprofessional and rude staff member who was allegedly closing the store during regular business hours. This incident was eventually resolved, with the store's management taking action to address the issue and provide the customer with a discount as a gesture of goodwill. Overall, GNC in Hackettstown seems to offer a mix of excellent and less-than-satisfactory experiences, with the knowledgeable and helpful staff being a highlight for many customers, while the occasional unprofessional behavior from certain employees has been a source of frustration.
I have automatic delivery for a probiotic recommended by my gastroenterologist, which has been very effective. I had earned a reward for my points, and wasn't able to access my account online to redeem it. The manager at the Hackettstown store, Jason, not only redeemed the reward, but also made suggestions going forward.... read full comment
December 2023
I normally order online, for pricing and options, but wanted to give them a try. Price was the same as Amazon and they have a very friendly and knowledgeable manager.
January 2022
Staff is amazing, Marco is super knowledgeable. Even tho there phone has been down he informed me it was because they’re waiting for a new one to come. He helped me get a really great regimen with all of my supplements. I’m down 15 pounds now and counting. Go there you will not regret it!!
