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January 2024 by Laura Walsh
Kim was very knowledgeable in pointing out and explaining mattress and base features. We were able to take our time and make a decision. Her low key, but informative sales approach made it an enjoyable shopping experience. Very happy.
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January 2024 by Joshua Acker
Worked with both Kim from the Hackettstown Store and Ian from the Newton Store. Both Sleep Experts were great. Kim is very knowledgeable about the products she sells. She knows everything from the different types of mattresses and brands to how some mattresses even have a different layout/arrangement of springs and cushions. Very pleasant and honest lady and great to work with. When I asked about where to try Purple mattresses, she directed me to the Newton store. I visited the Newton store and worked with Ian. Ian is another great expert that is a member of the Sleep Team. Ian is an honest, knowledgeable, and humorous individual. Ian showed my wife and I the different Purple mattresses on display and helped us compare them to Tempur-Pedic. Kim had me already sold on the Tempur-Pedic Mattress and Ian helped justify the choice over their Purple Mattress selection. Ian also sold us on the ProSmart Mattress Base as well. Despite being from different stores, both experts respect each other and helped contribute to a very satisfied customer. Would love to work with the both of them again in the future.
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January 2024 by Candy
Kimberly was wonderful. She helped me pick out the right mattress and mattress cover for my needs. I really liked how she explained the different things i needed to consider before picking the right one. I will definitely use this mattress firm again
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January 2024 by Jennifer Z
Jonathan assisted me in purchasing a new mattress that suited all my needs. He was kind, honest, and extremely knowledgeable. I would highly recommend going to mattress firm and speaking with him if you are due for a new mattress. The entire process was smooth and easy!
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December 2023 by Maureen Wilkinson
Kimberly was great. Showed us options to find the mattress that is best for us.
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December 2023 by Maggie Matthews
Kim was so helpful, respectful, patient, kind, knowledgeable and professional! There was a great selection of mattresses, bed frames, and accessories; and again, Kim was very helpful! Honestly, we went to this store just to look around, but we were so happy with the selection, price, and service that we decided we didn't need to look any further.
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December 2023 by Luke Mesnard
Kim was incredibly helpful
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December 2023 by Brittany Smith
Kim was great! She let me take my time choosing a mattress, answered all of my questions and was very knowledgeable. Definitely recommend mattress shopping here!
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December 2023 by Jennifer Wilson
We had a very good experience. Kim Lally was so nice and very helpful.
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November 2023 by Robert Juall
Good prices, great customer service!
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November 2023 by Sarah DeMary
Great experience here! Walked in knowing we wanted a king sized mattress and we were led in the right direction for our budget!
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November 2023 by Kathy Zimmerman
The staff at Mansfield store is always ready and willing to help with a smile on their face. They are very professional.
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November 2023 by Mariela Arellano
Superb customer service from the manager.
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November 2023 by Joseph Mattos
Very informative and prifessional.
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November 2023 by Guillermo Morales
Said was amazing! excellent salesman with tons of experience and no pressure. 100% recommend
