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November 2023 by Scott Sanchez
After leaving the Newton office which was horrible, smelly and ladies were rude . We went to Hackettstown office with my son the ladies were very polite and caring. Made him feel comfortable. Also help me sign in since I made a mistake . Great service.
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September 2023 by Nancy Zingone
I arrived at 9am without an appointment and the sign in process was easy. I only waited about 10mins for them to call me. Karen was super nice and one of the most painless blood tests ever. Didn't feel a thing. Found my new go to lab.
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September 2023 by Mary Cody
The absolute worst inefficient lab in both Hackettstown,NJ and Newton. We arrive and they claim no knowledge of receiving script from doctor. This took nearly 3 hours of wait time to sort out with the doctor office and they had it all along. Repeat same scenario in Hackettstown office. You need an appointment to just drop a urine sample and to sign in with credentials. And forget trying to get a live person - their phone is totally robotic and each choice circles you back to another robot. The on-line system would not allow me to make appointment. My husband has Parkinson/dementia and when I did get a live person (in UTAH) - they wanted to speak with him for verification expecting him to answer a series of questions while on Parkinson medication. His doctor likes Quest. I hate Quest and highly recommend LabCorp for better more efficient friendly service.
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May 2023 by Chrystelle Jean-Pierre
What's the point of having a phone number available if no one picks up?? I've called this establishment several times and each time it just rings continuously until it stops then nothing. Even the option to set up an appointment online isn't available, you have to call... but no one picks up...
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February 2023 by Sara P.
Staff is always rude and never helpful. They have no clue what they're doing. There is at least one issue every time I come in so most of the time I have to reschedule and come back.
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February 2023 by Charles
First visit to this office. They use a different check-in method than the last Quest I went to. Even if you have a scan code, you will still need to scan your drivers license and insurance card, then verify the info. If i knew this in advance I'd give them 5 stars.
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January 2023 by Rick Kessell
Have had many blood tests performed at this location. I usually make an appointment on line, and check in from my cell phone. I'm always treated professionally, and am in and out quick.
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December 2022 by Madeline Corrigan
Pam and Karen are rockstars!! Absolutely exceptional service. I showed up for a three hour glucose test and they were down a person and had never received my Rx. They were so helpful and patient while I worked to get in touch with my doctor and get it sent over. While I waited, everyone was greeted promptly and cheerfully despite them being under staffed. They continued to check in with me to make sure I was comfortable, ensure I wouldn’t lose my place in line once I got the Rx sent over and even offered to be flexible in rescheduling. Since it’s a long test I saw many people walk through that door - wait time was minimal and everyone left with a smile. Very impressed!
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December 2022 by Judith Hagan
In order to even begin to describe the level of unprofessional behaviors on the two women that work here I would need all day. They were rude, loud and aggressive . They didn’t listen when I explained that my daughter has two insurance plans and they treated my daughter who has special needs and myself like second class citizens. I was actually afraid to let them touch my daughter they were so hostile. The idea that given the behavior they were displaying I would let one of them put a needle in her arm was not happening. We left without getting the blood work. One of these women actually was repeating things and bullying us. I am writing to the quest head quarters about this terribly experience. I am a licensed nurse practitioner and can’t imagine treating people like this ever let alone a person with Down Syndrome. My daughter is the sweetest person and they were horrible. I know it’s convenient having a place right in town but until they replace these two women we are never going back.
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December 2022 by Barbara Bear
My husband who has low platelets and I did an annual well care check. Karen is absolutely the greatest phlebotomist I have ever encountered! I am a regular blood donor and 67 years old so I’ve had many blood test experiences. My husband is going through a rough time and Karen was beyond amazing.Thank you Quest for finding this GEM.Thank you Karen for everything.
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October 2022 by Sam F.
excellent phlebotomist, clean facility, was in and out in less than 10 minutes. good experience!
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October 2022 by John Dolan
The person taking my blood was very rude. I had to pee in a cup and there were no towels in the bathroom, only a germ blower on the wall. The doorknob was disgusting I'm sure. A place so concerned about germs coming from your mouth are not concerned about germs coming from other places. Hope I don't get sick.
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October 2022 by Cencrd Zeal
The quickest pre-employment drug screening test I've ever done.In and out in ~10 minutes.Pam was very efficient, funny, and accommodating.
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August 2022 by Aidan Papantonis
Website didn’t work to make an appointment, phone number didn’t work. Almost punched a hole in my wall. Horrible service.
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August 2022 by Victor Gidloef
Waste of time and moneyThey don't treat you there just test you, and the tests are expensive and give false results
