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June 2023 by alexander tineo
Very professional and fast great Chevy they rented me beautiful car it was the malibu
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June 2023 by Candy Land
I must say that this Rent A Wreck worked with me, when I had no vehicle and Iva was the nicest, most kind receptionist!! I had a wonderful experience when renting my vehicle here and they continued to expand my rental for almost a month. Every time I called, either Iva or another worker was most helpful. This is a very reputable establishment. Thank you Iva!!!
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June 2023 by Victor LaSalle
Rip off artists. The Nissan Altima we rented had an expired inspection and was delivered dirty. They then proceed to charge a cleaning fee even after the car was vacuumed very well just 10 min prior. It was returned with a full tank of gas. Terrible customer service. They lied about returning mid-rental to inspect the car, instead made us sign a new contract at a higher rate to keep it. Beyond that they said we could come back with our insurance card and remove their insurance. When we came back they said no we can't do that even though the woman behind the counter admitted that she did say that.
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May 2023 by Victor LaSalle
Rip off artists. The Nissan Altima we rented had an expired inspection and was delivered dirty. They then proceed to charge a cleaning fee even after the car was vacuumed very well just 10 min prior. It was returned with a full tank of gas. Terrible customer service. They lied about returning mid-rental to inspect the car, instead made us sign a new contract at a higher rate to keep it.
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May 2023 by Victor L.
Rip off artists. The Nissan Altima we rented had an expired inspection and was delivered dirty. They then proceed to charge a cleaning fee even after the car was vacuumed very well just 10 min prior. It was returned with a full tank of gas. Terrible customer service. They lied about returning mid-rental to inspect the car, instead made us sign a new contract at a higher rate to keep it. Beyond that they said we could come back with our insurance card and remove their insurance. When we came back they said no we can't do that even though the woman behind the counter admitted that she did say that.
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April 2023 by Paulina Perez
My husband rented a car for our mini vacation in DC. The receptionist was very professional and quick. The car was very clean and the price was fair. We will probably rent back this year again since we couldn’t finish checking the beautiful state of Washington DC.Thank you
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March 2023 by JILL HARDING
Talk about helpful!!! Crystal and Iva could not have been more helpful and accommodating. I wouldn't dream of renting a car from anywhere else!
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March 2023 by James O'Connor
Rosalie at the Hackettstown location is the best. She went above and beyond and her service couldn’t be better
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March 2023 by Solidean Wilson
Very great service from Crystal at rent a wreck you guys should really rent from here
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November 2022 by Denise Foster
I went back to Hackettstown for my class reunion and decided to rent a wreck. The Man who greeted me was annoyed that I booked the reservation on Expedia at a discount. He kept trying to add up the bill and telling me that I had a balance of $300 when I checked in when it was already paid for. Then he told me I needed to show him my declaration page for my car insurance. Who does that? Then I had to put down a $300 deposit which they never told me about. The woman Denise who checked me out at the end was very nice. But the man who took me in, made it very stressful.
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September 2022 by Kate Zalewski
Ms. Denise from Hackettstown Rent a Wreck was so nice and friendly!! If you need to rent a car, this is a place to go.
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December 2021 by Alex Kovalev
Church rented a van for Christmas Caroling, had a blast van was clean
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September 2021 by ethan sullivan
I rented a Penske truck and got a confirmation number and came to pick the truck up. The lady behind the counter, who I believe to be named Denise, was SO INCREDIBLY RUDE. She would not listen to the fact that I had a confirmation number, would not listen to a word I tried saying, and instead walked away and said this conversation is over. This is most unprofessional business I have had the misfortune to deal with. Anyone who needs a moving truck, CALL SOMEONE ELSE their customer service is atrocious and Denise should be fired immediately. I own a business and could never imagine talking to customers the way she does. I wish I could give this company 0/5 stars but unfortunately that isn’t an option.
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August 2021 by Anne N.
Had to have repair work done on my. My go to car rental was Enterprise, but they had no availability anywhere in the area. It worked out for the best because Denise at Rent a Wreck Hackettstown reallytook care of me. She was absolutely super to work with: friendly, knowledgeable, and very accommodating. Highly recommend.
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July 2021 by Morgan Allen
If I could give zero stars I would. Please don’t waste your time with this company. I booked a rental on their website (not a second or third party) at a rate at which ‘they’ listed. Just for them to tell me they didn’t have a car at that rate but could put me in another one the morning I was supposed to leave?? They said they had tried to call me and leave a voicemail and yet I had zero missed calls. I asked her if they didn’t have any cars and she said well I could find you one but not at that rate….the rate I had found on their website, they had advertised and I had reserved a car for.. So they did have cars they just didn’t want to give me one at the rate I had already reserved on my credit card. Then the lady asked where I was going and informed me that their “unlimited” miles only covered 350 miles and that I should read the fine print…which I did and it mentions nothing about this? What a joke to call something unlimited and then say oh you can only go 350 miles, makes no sense except to trick people. Then the lady is getting off the phone and in a sarcastic tone says okay bye April…which is not my name. Now I’m stuck looking for a car the day I’m supposed to leave. Horrible advertising and horrible customer service all around. Not to mention they are still advertising the price and car I reserved on their website.I hate to say it but use the bigger companies like hertz, enterprise etc, they may be more expensive but it’s worth it to not be screwed over in the end, I’ve had much better experiences with both companies.
