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November 2023 by Travis Cowley
Subaru of Hackettstown is the best around. Much of this can be attributed to Matt Olivo. He provided the highest customer service and went above and beyond to help me get my vehicle fixed every step of the way. The communication and updates on the status of my vehicle were extremely helpful. I will continue to bring my car here in the future!!
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November 2023 by Natalie Pisarcik
Dealership is nice inside (clean, friendly).I came in for an oil change and tire rotation (I have an oil change for life deal with my vehicle). I waited over an hour for the oil change and tire rotation (I guess that is normal?)When I got my vehicle back it looked like it was washed but was full of dirty water stains and spots where I had to take a towel out and hand dry the vehicle by to make it look clean. It honestly looked worse then when I dropped it off. I would have rather them not have washed it and left it be.Air conditioning was on full blast.When I returned home and was reviewing the bill and work completed. They had the incorrect mileage and I paid with my credit card and not cash. It makes me wonder if they even changed my oil!I honestly only go because of the free oil change. If I didn't have that deal, I would not even bother.
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October 2023 by Jeffrey Ortiz
Overall car buying experience was the best! Joe Reynolds was very honest and very knowledgeable of the Ascent and all the different trims. This is our 6 leased but first one with Subaru, I will definitely come back as this was the least stressful experience and a lot of it had to do with Joe!
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October 2023 by Hans S
Recently privately purchased a 2016 Forester that required a lot of cleaning. Brought the car in for detailing and they did an excellent job. Tyler Pine of Subaru was very helpful & courteous.I have been satisfied with their service before. I would recommend Hackettstown Subaru anytime.
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October 2023 by Bridget Hartshorne
Tyler in the service center was absolutely amazing!! We were on a road trip when the fender liner of our front wheel well came off! Totally panicked, we called the service center and Tyler was able to come out and take a look and put us at ease with making sure we were safe to drive and how to follow up.
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October 2023 by Barbara Melveger
The service department at Subaru World of Hackettstown is great! The people at the desks are all friendly, courteous, and helpful. My tech, Matt, kept me informed at every level during the service. I have my car regularly serviced there, and have never been disappointed.
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September 2023 by Aj Bagni
First time being at Subaru world of hackettstown and it was quick and easy. The service advisor Matt was great to talk to and they got my car in for service and rear brakes and told me everything I needed to know along the way as well as the noise I had coming from my front end. They even cleaned my car afterwards. Great group of people!
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September 2023 by randall rhinesmith
I was traveling from Texas and my check engine light came on. I pulled into Subaru World of Hackettstown and met Matt and he was very nice and understanding of my situation. I had been driving on the road thousands of miles from home with car problems. They gave me a quick appointment and diagnosed my problem and repaired my car. Very professional establishment. I met Miss Sally, Dillon, and the rest of the service crew, all very nice and friendly. I felt very comfortable in their service center. They also gave me bagels and coffee. I am a big crossword puzzle guy and they let me borrow a pencil (If you know me that's huge). Outstanding customer service. I wish this could be my regular service center; however, the commute would be rough, 2500-mile drive for me.
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September 2023 by Mariano Gianni
entered the establishment early was greeted immediately asked why I was there. I stated for my 6 month check up. work was completed and was given the bill after I stated it was my free one bill was adjusted to no charge. I thanked the personal and left for my appointment. Your people were very courteous giving me such a early appointment , were even giving me a ride to that appointment but it was not necessary due to the quickness of the service. I would like to thank this dealership for this curtesy Mariano ( Doc) Gianni
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August 2023 by John Callanan
Jack is wonderful! He gave us great service. We arrived late on a Saturday afternoon with engine failure codes lighting up the dashboard. Even though we don’t normally use your dealership, Jack quickly got our car issues diagnosed, quoted us on the repair, and arranged for a loaner car. We felt well supported. Jack was pleasant and personable throughout and calm and helpful when delivering difficult news. We very much appreciated his help. He gave us a very good impression of the dealership.
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August 2023 by michael dakak
We have always been satisfied with the service department at Subaru World of Hackettstown. However we are extremely displeased with the new ownership and their decision to discontinue the free oil change program we were provided with when we purchased our Outback. We were blindsided with the information that the ownership terminated the program and never informed us. I understand that it may have no longer been cost effective to continue to offer this option to new customers, but it would have gone a long way in making existing customers more likely to consider buying from the dealership for future purchases. We are nearing the time when we will be in the market for a new vehicle, but due to the way we were treated, we will certainly not be buying from any dealership operated by the current owners.
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August 2023 by Charlie and Rita G
We brought both our 2018 and 2020 outback in for servicing and oil change within one week.The 2018 required several items including brakes. The 2020 needed a new amp for the infotainment system.In both instances, the service department was friendly and efficient. They took the car in quickly at appointment time, and kept us up to date on progress of repairs.Thank you to the service department for their good communications and efficient work
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August 2023 by Kevin Cecere
I am very satisfied with this dealership and the Subaru Forester is working well.The bikes fit in the back looking forward to having some time to explore.Thanks Joe for helping us with the car and making it fun too!
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July 2023 by Jason Decowski
Not so sure you want my review. I am not one to give a negative review. But I have to say, very disappointed in my daughter's service yesterday! First, was told oil for life is over (which I paid for and really was the reason I continued to use your dealership). Then if car was actually washed, like used to be included, then it was washed with dirty water. But I know outside was not washed. And then I noticed her hood was not even shut completely! It was still up with only the latch holding it down!?! Really??! Sorry, but doubt I'll be back. Very disappointing what has happened over there.
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July 2023 by Rebecca Nacita
I am a very happy costumer. If you need your Subaru car to be serviced do not hesitate to go to Subaru hackettstown. They are a nice team. The customer service is so polite and the auto mechanics are really fast. It took only a day for me to wait what is wrong with my car, then on that day they fixed the transmission and did all other repairs too. Here’s the main point if your car is under warranty they will do their best that you will be covered. No need for you to show warranty papers, everything is connected with Subaru. Thanks to your service.
