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December 2023 by P Z.
USPS is a scam business. And the insurance claim is a scam as well. Packages constantly disappear. And no one lost package is eligible for any refund, when in the label instruction it is clearly says the package is eligible up to $100 refund.
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November 2023 by S Johnson
So many issues with lost packages and mail. Never a straight answer or resolution. Numerous calls and complaints. Never seen such a problematic post office in my life as this one.
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November 2023 by Becky Haley
My husband shipped a suitcase to a religious man. Until evening the parcel disappeared. We opened a claim. Guess, Immediately was closed with the “Not fund” result. When I tried to contact them about the claim, my phone was blocked. I took my son’s phone and after 4hours waiting for someone to pick up, I reopened the claim for the same lost parcel. Guess, the same day the second claim was closed with the same results “Not found” and no refund for lost parcel, despite $100 insurance on it. When I tried to contact them again my son's phone was blocked as well.
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November 2023 by Anna Milman
Be aware: USPS does not reimburse your lost packages, even when on payment is insurance reimbursement for lost or damaged packages up to $100. We had 2 packages lost in a very short period of time, and this was a loss for us because we were not reimbursed, despite the label having the insurance up to $100. I looked online and I saw that USPS experiences lost packages quite often lately. Are they doing this intentionally?
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November 2023 by Natasha Botnaru
Think twice before shipping with them.I had to receive an expensive embroidery shawl from overseas. It was gift for a wedding. I paid $30 to be shipped from Europe. The tracking number showed the item location it was in Hackettstown post office for a week. I went 4 time at Hackettstown post office and told them to look for item because tracking number at the moment shows is there . Every time I went there, they lied that the shawl was sent back, with no explanation why. Until the last day lucky me, I met the Indian girl, she went in the back and gave it to me. A number was missing but I had the seller's address, phone number as a proof and item's description and picture, and I opened it and saw that it was matching with my picture.
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November 2023 by P Z
USPS is a scam business. And the insurance claim is a scam as well. Packages constantly disappear. And no one lost package is eligible for any refund, when in the label instruction it is clearly says the package is eligible up to $100 refund.
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October 2023 by Peter B.
No one answers the phone. Regardless of the time of day you call. I called the help line they can't make calls to the post office. What kind of system is this where you can't call and have someone answer the phone. HORRIBLE service is an understatement.
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September 2023 by Rick Kessell
Went in for a page of stamps. In and out fast with a very friendly, and helpful clerk.
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September 2023 by Jim. Davo
They have taken retaliatory measures after I made complaints about my mail delivery.
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August 2023 by Paul Parker
5th straight we haven't received delivery try to call 5 consecutive times and no answer?
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April 2023 by Alyssa Alpaugh
Service has always been good when I come- but recently there’s like no parking spaces and when I do get inside there’s no customers. So my guess is people from somewhere else are parking and leaving post office customers with nowhere to park.
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April 2023 by Sunflower
My package says arrived 7:04am Friday at this usps location and they delivered other packages and mail EXCEPT for this package that I really needed before the Easter holiday. Ordered this item a week in advance only to have it sit at the post office till Tuesday now?! Unacceptable
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January 2023 by Mariah Lunden
Had a package I mailed out for ebay not move for over a week. Asked this branch for help in locating and getting information on it and they basically told me I'm SOL. I then called the office in NH that would be receiving the package and that office was extremely helpful and found information for me. The package is now being delivered today. Really opened my eyes to how unhelpful the management is in htown. Shame.
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January 2023 by Nicole D.
Very friendly staff and quick service! Love our local PO!
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January 2023 by Allie K.
Just left this office about 5 minutes before close. (I tried to come earlier) There was one lady in the center helping a customer who obviously didn't know their butt from their elbow. And I was helped by a black lady with a very pretty accent. I was asking for additional ounce stamps, which aren't requested often. She was super polite, friendly, helpful, and had a great overall friendly vibe. She went out of her way to the back to check it there were more even though I said not to worry about it and go out of the way. And even when I was grabbing my stuff to leave, she proceeded to make sure I had a wax bag to put the stamps in, it was raining outside. Truly impressed and it's rare to find someone in such good spirits that's also helpful. I needed to stop in the parking lot to write this. Thank you for your service! ???
