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January 2024 by Cheryl B
Don’t shop at or support WHOLE PETS!! Whole Pets sells animals FOR PROFIT (such as rabbits) from a “distributor”. A rabbit “distributor” breeds rabbits in absolutely horrific, horrific conditions, then sells the babies to stores like whole pets. Think “puppy mill”. Whole pets then keeps them in small cages until they sell them for profit to most likely a well intended (but often ill equipped) buyer who has little information on rabbits or how to care for them. They don’t realize how quickly their kids will tire of them, how delicate bunnies are, how much care, exercise and interaction they need or how much money it takes to properly care for them. Rescues are absolutely overflowing with unwanted (but incredibly sweet and loving) rabbits. The uncaring Whole pets owner is 100% aware of this issue, but consciously decides to contribute to the problem by continuing to profit off the sale of these defenseless animals. Whole pets does NOT care about pets or animals at all. They only care about money. Support businesses that work with rescues like PetSmart, Petco, Chewy, Well Bred, CB Pets etc. DO NOT support this business if you care about animals!
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December 2023 by nick nakagawa
I don't normally write reviews but I felt Whole pets market in Hackettstown went above and beyond. I just went in to browse as I have always passed by but never went in. I was greeted by Lily who was very kind. She assisted me with all my questions and showed me all of the various brands they carry. A few moments later while I was looking at the animals the manager Chrissy came up to me and asked if there was anything she could help me with. I went into the store just to check the place out but I left with some treats for my dog and a new go to place for anything pet related. The products they carry are quality and the entire store was well organized and clean but the real plus was the superb customer service that I was given during my quick visit. I will be coming back again!
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December 2023 by Nicole Amato
I go out of my way to shop at whole pet market because of the quality of service and attention to customers. Chrissy, the manager, is dedicated to her animals and listens and provides lengthy advice about how to care for the multiple animals I have adopted from the store. She provides professional and personal attention and time beyond what would be expected from a pet store. I consider the store environment to be a family and her advice and individual attention is very appreciated. She makes every sale a personal experience and the time to do that is so very appreciated! Thank you for my new bunny and all of the time you took to teach me proper care.
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December 2023 by Sharyn Scarafile
Not the best or the worst pet store. Getting worms/crickets seems to be a huge ordeal every time we go & takes WAY too long. Would suggest getting them elsewhere.
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November 2023 by A D
If you want to feel like a consistent inconvenience for buying dog food at a store that primarily sells dog food this is the place for you. The unprofessional and rude employee, Christie lacks basic customer service skills, has lied, and our experience of her is mean and nasty. Our orders have been forgotten multiple times, resulting in days to a week without dog food. They fail to keep their promises, never confirming or notifying when the order arrives. Please stop offering a service you cannot commit too. Save your money and shop elsewhere.
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November 2023 by Colin Schaub
Can’t speak more highly of this place! An amazing local spot where we are treated just like family. The manager Chrissy always greats us with a smile is very knowledgeable. We have pets with a lot of health issues and she has helped guide us on food and supplements that have change are animals lives for the better.
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October 2023 by Anne Carlucci
I am a frequent shopper here at this store I find the staff and conditions to be very pleasant clean and hygienic. Items are always generously well stocked and when they aren’tI am able to order them and they usually call me right away when they are back in stock. Store is always kept clean the animals are healthy and well cared for.
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October 2023 by Brooke Billing
An old lady working here screamed at me to not stick my fingers into the cage to touch the animals which 1) I wasn’t doing and 2) if that’s the case, why isn’t there proper signage on the cages?Also this place is a mess, very cluttered and dirty. The poor animals in here look sad.
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September 2023 by George
A little pricy, but great selection and lots of cute furry friends.
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August 2023 by Lynne T.
Love this store as far as supplies and products. This review pertains to the do it yourself dog wash. Absolutely filthy! Total mess. Dog hair everywhere dust (and I mean a lot) very disorganized and not cared for. Was the same way couple of months ago. It's not just end of day accumulation. Sorry great store. But this area needs serious attention.
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June 2023 by Angie Irizarry
Great place to get pet items and to give your baby a bath. Staff here are very friendly and helpful.
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June 2023 by Hailey L
I don’t know who is more miserable here - the poor animals stuck in the store or the employees. Within five minutes of entering the store an older female employee screamed at one of the ferrets that she “was going to skin him alive” because he was scratching at the bottom of the cage… The checkout counter was filthy, the employees are rude, and the animals look miserable. Yikes.
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May 2023 by chris schumacher
The store is always a mess and very cluttered with boxes throughout the store. I went there today to look for some toys for my dog and the one section of dog toys was covered with dog hair and the ferrets cages, Smelled horrible with a lot of feces. Everytime I go to the store. I get an extremely bad headache.
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May 2023 by Mercedes Proefrock
Staff are very knowledgeable and helpful. Cynthia was very helpful and informative on our new betta(Leo 2). My new pet store.
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March 2023 by Denise Cruts
Staff is very friendly and very very helpful. Prices are reasonable and any questions that you have for your pet. They will answer very clean store. I highly recommend it.
