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March 2024 by Justin Smith
The staff at this location exudes professionalism and hospitality. I appreciate the unique design of Planet Fitness, which fosters a sense of belonging and commitment among its members to achieve their fitness objectives. My experience at this facility left me feeling proud to be a part of the Planet Fitness community.
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March 2024 by Stephanie Heeney
I NEVER take the time to write reviews because who cares?! Right!? Well the experience I had here was ABSURD and warranted a review! I go very early and shower/get dressed there after, before I head to work. For the past few weeks, the showers and changing stalls have been DISGUSTING. After noticing that trash wasn't being removed for WEEKS at a time, I said something to the front desk employee. She said she would mention something... then again a few weeks later, still gross.... asked front desk person again... she tells me that the evening people are supposed to be cleaning it and they must not be and to call the manager.... I didn't have time to call so I let it go. A few days ago I was so disgusted by the MILDEW stained floors and the globs of hair in the shower stalls AND the SAME trash that still remained in the trash bag...so I asked up front and she again told me to call the manager, but that she was out so to wait a few days... Today, when I not only saw that the trash can STILL had the SAME TRASH in it from 3 WEEKS ago ANDDDDDD a bloody pad just chilling there I lost it. I then took the trash can to the front desk and simply set it on the counter and said 'its been 3 weeks, this is disgusting' and walked out. I figured maybe THEN they would see that something needed to be done. I finally made the time to call the NASTY manager a few hours later. She told me I was INTIMIDATING the staff because I THREW the trash can in the face of an employee (::insert crying laughing emoji several times here::) I laughed and stated that I simply placed it on the counter for someone to address it.... she then said " Why would we waste a trash bag if its not full?" (SERIOUSLY??????? Just because a bag isn't FULL doesn't mean it doesn't need to be changed occasionally, ESPECIALLY in a WOMANS LOCKER ROOM!) I told her my feelings on that and her response was 'well if you are really unhappy here, you know you CAN go somewhere else!" To which I told her 'should I also tell that to the several dozen other folks who are signing a petition to have the board of health come in and inspect that location?' and her response was 'yes if they don't like it they can leave too!"COOOOOOLLL!!! Its pretty interesting to have a MANAGER tell you to GO ELSEWHERE when you are simply drawing attention to a health issue. GOOD TO KNOW!FELICIA YOU AND YOUR ATTITUDE ARE JUST AS DISGUSTING AS THAT SHOWER STALL THAT YOU 'CLAIM' is CLEANED.'END OF RANT.
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March 2024 by Kyle Flatley
Ryan needs a raise, he's way too helpful to not. Clean location, awesome tanning booths with killer music built in. Love blasting it
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March 2024 by Lashana Davis
This is by far the Best PF location I’ve been to! Staff is sorta friendly/ helpful and this spot is always visibly clean lol… however STILL CLEAN B4 & AFTER EACH USE because our “Gym Peeps” don’t like to spray and wipe behind themselves:(
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February 2024 by Dee dee J
Girl with the glasses is extremely rude and condescending.. not sure how she still has a job here given how she speaks to guests. Will be switching gyms after this. What a shame.
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February 2024 by Iliza Renfroe
My husband and I have gone to this gym for nearly two years. The quality of the employees of the front counter is AWFUL! Rude isn’t even the word. How on earth can this place be operating this way? If there is a cooperate manager, someone really need to investigate the employees that leave there. They have lost my business today & I will make sure others are cautious about working out here. Unbelievable
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January 2024 by Rigge Pluck
Of all the gyms in Europe and the US I frequent, the front desk staff Christian and Emma are rudest I have ever encountered.I have been a member for 4 years, never missed a payment. Yet, when Emma one day 2 weeks ago discovered I "only" have one form of payment attached to my account (which by the way is all any other gym ANYWHERE requires), she immediately got extremely rude. She wouldn't even listen when I tried telling her that I never bring my purse after having had my car broken into at this location.She sicked Christian on me.The following time I came in, it was pouring rain out, and I forgot my CC in my car. Christian started SCREAMING at me, and I asked him to please come talk to me when he could speak to me like a person without yelling, and i walked away in an effort to diffuse the situation. He called the police!Even the officer couldn't believe why she was there!! I showed her on my phone my payments that I was not behind.How horrible to call the police when there might be someone with a real emergency who needed help!!To top it off, Christian did not want to give the officer his or Emma's names!! Then, he canceled my membership.I called corporate who informed me it is not a requirement, but a recommendation, to have two forms of payment. Later when I called the manager, she refused to tell me when the owner would be there. I then asked her to give the owner my name and number to have him call me, only to have her tell me the owner is too busy to contact me even if she did give it to him!!I guess she was correct since now, two weeks later, I have still not heard from him.
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January 2024 by Anthony Defelice
Went to try out the facility and was met with one of the workers his name is Christian very rude individual as I was asking questions he was either not very helpful in answering or gave me what I felt like smart answers as he was being so I didn’t even stay to workout I felt very uncomfortable as I was leaving out the doors I seen him say something to Emma and they both started laughing extremely hard I’ll def never come back to that location and will be calling corporate
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October 2023 by Bruce Coles
The worst experience I have ever had trying to sign up to a gym. The customer service was deplorable. The front desk was not friendly or helpful. I felt they did nothing to help me sign up. They were verbally combative and truly did not want my business. Westmont NJ location
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October 2023 by joel cuza
I want to know when the gym will open 24 hours again. I think it is time for them to return to their normal hours because for many people who decided before cov19 to sign the contract, they did so because the gym would be 24 hours a day, myself with this new schedule after cov19 I don't go to the gym as much as I did before from cov19 because the best time for me to go is 12:00 pm
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October 2023 by Kathleen
Been a member here for 4 years and always looked forward to coming but felt coerced into cancelling my membership due to how unhelpful and rudely I was treated by the girl at the front desk with glasses. For being a “judgement free zone” they really have some bullies working there.
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October 2023 by Ericken E.
One of the good planet fitness. But it's very dirty. Showers are cold. And like all of there's ur thrives. But the people who work there are very nice and they worn you tht the reason it's dirty because of bunch on teens don't clean up after themselves
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October 2023 by Platinumhandseco
please be aware, there’s a covert location has RACIAL PROFILE Most of their customers This is a proven fact that MOST of EHt staff not all, but most in management have racial profile many of their customers, and I’ve written a post a few days ago that was taken down, which more proves what I’m saying I have video footage that shows coworker saying that management, Ashley, not sure last name but manager at Egg harbor Township Planet Fitness &district manager, Alex do not investigate only took Ashley word on this matter which is insane when she is the main one that carries a position with no training or customer service. Alexis which is the manager said that the egg Harbor planet fitness has a lot of issues with racial profiling and other issues when it comes to customers . which I said before I have a video to prove everything I’m saying. nothing has been done the same people still work at these locations.
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September 2023 by ed Burns
I've been going to the gym since they opened in December of 2022. It's always friendly. Clean and nonjudgmental. There is one woman there. Very rarely do I see her. She is the one with glasses. She's not the friendliest person.
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August 2023 by Stephanie DeVine
Nice very clean comfortable safe zone. I am going back and I would refer to this location. 10 stars