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July 2025 by EILEEN LUSCOMBE
Tim is wonderful as well as all the rest of the staff. Very helpful and kind to my Kevin and me
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February 2025 by c mart
Do to fraudulent trends, not fraud with my account or my history in anyway and ignoring the fact that ive been a customer over 10 yrs, the bank could not issue a 100 credit to my account because my anchor check might not be good. I get paid in 2 days, deposited the check 6 days ago and just needed 100 to get to Friday as I have 7 children and food prices are there highest. Unfortunately santander is no longer a retail community bank in it for the people.
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February 2025 by H Q
Cold, heartless, incompetent tellers and Nadine takes the prize. Get everything in writing because there will be miscommunications on important documents. They only get an extra star because their bank rates are competitive. Take your money and business to Santander.
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July 2024 by William Van Wyck
Terrible service, atm DOES NOT work and will not accept cash deposits
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November 2023 by Cristina M.
Santander bought my mortgage from another company. I contacted them to remove PMI (as I was below 80% it was supposed to be automatically dropped). A letter from their agency agreed, that indeed I was at 73% and the PMI should not be in place. Indicated that in order to remove PMI I would need appraisal. Follow-up call - spoke to a representative who stated ' I don't know why you have to have this done, but this is the fee'. I paid the $450 fee (sent WITH tracking) and they cannot locate my package (after tracking indicated they have had it for a week). I called them on the 10th and was told they JUST found the package while on the call and dated my payment, in their system, as 11/10 and not the real date they rec'd package (11/3 @ 9:43 AM). PMI is finally removed successfully and I ask, for a second time, to have escrow removed as it was denied the first time due to PMI in place. NOW they want a $406.45 escrow waiver fee for that to be considered. Say it is status quo (except that it is not listed anywhere in my original loan paperwork about such) Nor have I ever paid such fees to other companies. The best is that they are saying even after my escrow is successfully removed from their office (after they receive their extortion fee of $406.45- which is what I will consider it as) I am to reach out to them quarterly (after paying my taxes) and yearly (after paying my Home Owners Insurance) with receipts to PROVE I was successfully able to do so. I am not sure if this bank is confused or not, but I totally don't need to be robbed of my funds for their made-up fees and/or need to prove that I can successfully adult and pay my bills. In all my years of having properties and dealing with multiple banks, this is by far the WORST experience I have ever had with a mortgage company. Not to mention the 'rules' they have put into practice don't even exist with other lenders.
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November 2023 by Annabelle Valentin
Every time I go, I'm helped immediately w/no wait, and everyone there is Xtra courteous!
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March 2023 by Salvatore Scuderi
Always helpful.
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February 2022 by WILLIAM SWAIN
Manager and tellers always extremely helpful
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October 2020 by Jonathan
Mr Still, branch manager went above and beyond to give me customer service today.I appreciate the effort very much.Thank You
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May 2020 by Joanne Merriman Miller
Best service ever!
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August 2019 by Cassandra Palaghesha
Stopped to deposit a check. Very friendly and professional staff. Nice environment. 5 stars
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June 2019 by Pat Murphy
My experience with the people on the site in westmont has been 100%. Friendly confident. They seem to have a constant problem with their electronic back office. More than once I have found they are back office is incompetent and their electronic procedures are 20 years out of date. It is only because of the friendly and competent people on the site do I continue use this Bank
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May 2019 by Elle Jay
I honestly do not know how this place is still in business, my direct deposit was suppose to be in my account today however it is not and NO ONE can rectify this issue! Instead I am being inconvenienced because of a damn signature card which they should have received! To top it all off these neanderthals refuse to answer my questions or even contact me so I have to wait until Monday to fix an issue that should have NEVER OCCURRED!!!!!!
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August 2017 by Qutie2 Q
Very cold atmosphere. I've been there on several occasions and I was made to feel unwelcome.
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April 2017 by Kim Quaranto
Very cold atmosphere. I've been there on several occasions and I was made to feel unwelcome.
