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December 2025 by Beth Dondero
Had to have my car towed by AAA and Phil #28 from Bear came and was wonderful. Help find a repair shop locally as I'm from out of town. He was super as was the towing service.
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November 2025 by Kaycie Gilliam
Rick was quick, nice, professional, and knowledgeable. Thank you for the help with towing my car and making a stressful situation a little less stressful
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November 2025 by Kristyn Walko
I’m only giving them one star because I can’t give them zero.
Bear Tire & Auto Center showed an incredible lack of care and professionalism.
My 81-year-old father’s car broke down and was towed to a dealership by Bear Tire & Auto. We had already waited over five hours for the tow (not their fault — AAA was just backed up). Our young son was home waiting for us, so the driver suggested we go home and that he would handle dropping off the car and the key at the dealership.
He arrived after hours. Instead of putting the key into the dealership’s dropbox, as is standard procedure, he handed it to “some guy in the break room” — whose name he didn’t ask for and who he only assumed was an employee. The next day, the dealership had no record of the key, and none of their employees knew anything about it.
Now my father, who lives on a fixed income, has to pay $500–$600 for a replacement key before the car can even be diagnosed or repaired.
When I called Bear Tire & Auto to discuss this, I was met with complete indifference and, ultimately, rudeness. The woman I spoke to was dismissive, rude, and unprofessional. Her immediate response was, “Not our problem.” She talked over me repeatedly, refused to listen, and eventually hung up on me. At one point she even blamed us — saying we should have followed the truck to the dealership instead of “making [the driver] deal with dropping off the key.”
We never asked him to do that — he OFFERED. We had planned to follow him; HE was the one who suggested we just go home. If Bear Tire & Auto doesn’t want their drivers handling after-hours drop-offs, then they should make a specific company policy against allowing them to suggest it.
I’m a paralegal, and I deal with people in stressful situations every day, all day long. If I treated my clients the way Bear Tire & Auto treated me today, I wouldn’t have a job. Even if they want to deny responsibility for mishandling the key, their customer service alone was absolutely unacceptable. I'm not an unreasonable person, but their representative on the phone treated me like a criminal the minute she heard why I was calling, which immediately sent the conversation flying off the rails. Completely unacceptable.
I wouldn’t recommend this company to anyone. Blaming the customer and hanging up on them is no way to run a business.
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November 2025 by Debbie deLacy
Mike #118 the driver from Bear was sent out by AAA to our home when we were having auto battery issues. Mike came immediately and was thorough in his assessment and testing that it wasn’t our battery and therefore we didn’t need a replacement. We were thankful that he was honest and forthright and were very happy with his service. Thank you Mike and Bear for great service.
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October 2025 by J Egley
Receptionist was professional and courteous, the tow man was exceptional, and the mechanics researched, found and fixed the problem that over 2k and 2 other facilities couldn't and all for a great price. And now my Mom's car has a shiny new sticker! For emissions problems don't waste your time and money at other facilities (Including dealerships), go to the specialists. Thank you, I found my new service facility! Just sorry I didn't have the presence of mind to get names.
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October 2025 by Loretta Tiver
Troy came out to home to replace car battery. He was sent by AAA. He was professional and efficient.
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October 2025 by Sondra Jakubowics
I was towed through AAA but based on this experience id highly recommend even not through them…driver was friendly, timely, and even gave recommendations. Very pleasant experience
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September 2025 by Lacey Admore
Got a tow through AAA, Danny made me laugh and put me at ease getting my car back to the dealership. I appreciate his professionalism as well! Thank you Danny!
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September 2025 by Jamie Mock
Awesome tow truck drivers .. Have had several toes through AAA.. and they are by far the best and friendliest !! Thanks again Rick!
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September 2025 by Jeannine Curran
My battery died an hour from home when I was getting my dog at groomers. I called Aaa and bear auto sent Keith . Keith was reassuring and checked car over. He had it started in minutes. His professional and friendly attitude calmed me and I was grateful. He is an asset to your company
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September 2025 by Kaylie Darling
I had the displeasure of getting a flat on my way to a very, stressful drs appt but the driver, Kyle was both extremely friendly and kind and very speedy! from the time i requested assistance until he arrived i waited no more than 20mins and while he worked he talked with me and eased my stress and even offered me a hug.
100/10
i will be sharing this experience and the kindness of your driver with everyone i know
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September 2025 by Erica T.
Driver, Joe J #87, was absolutely a pleasure. He listened to me ramble on n on so attentively and was very polite. He handled my vehicle with care and explained all I needed to know clearly and concisely. The 5 star rating is for this man.
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September 2025 by Elise Fulginiti
I needed my battery replaced and Troy from Bear Tire and Auto Center came quickly. He was professional, helpful, and kind!
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August 2025 by Steve Baker
I was very shocked how the company, resolved my battery issue, I will recommend my friends to them
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August 2025 by Cindi Willig
Craig #98 towed my Nissan for me today. He was very professional and super nice. He helped make a stressful day, less stressful! Thank you Craig. Would highly recommend.
