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April 2024 by Stephen C.
It doesn't matter what time your appointment is or what you need done, clear half your day to sit here and wait. 8:00 appointment and its still 2 hours before my car is even taken back. Go somewhere else. Anywhere else.
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April 2024 by Jeffrey T.
This place will create more issues than you had before you went in. The only good part of this shop is the manager Chris. Im sure at some point this shop will be much better, but he has alot of work to do to get rid of worthless mechanics first.
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March 2024 by YoJeff T.
Usually don't leave feedback, but this one is well deserved. After taking my vehicle to have an alignment done at this Pepboys, of course it was more than just an alignment. The mechanic said the camberbolts needed to be replaced as well, then that fix needed another fix as well, then 4 months pass with nothing being done. After all is said and done, none of the work was completed. 4 months later I had to have the vehicle towed to Goodyear. They completed the work in a day. Funny to find out that the original camber bolts are literally still in the car since the mechanics at Goodyear said they had an issue getting them loose because of the rust. Definitely not new camber bolts! Now after making a claim, there is some ridiculous issue with refunding my money. They charge you in less than 5 seconds, and can't refund in less than 5 months. The mechanic was literally stomping around with a childish attitude, as he was throwing tools around and throwing a tantrum. He even unplugged the alignment machine and claimed it wasn't working. But, somehow I was charged for the alignment. Yes, I did personally see that ridiculous display and I did see the machine off since I had to go into my car while it was inside the shop. Needless to say going into month 6 of still waiting for my refund, it will now be a civil case since I had to contact an attorney. Don't use this Pepboys at all cost.
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March 2024 by Ira Madison
Excellent experience! The manager Chris, supporting staff and technicians were all helpful, knowledgeable and very efficient in my service. Thank you!
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March 2024 by Calai Tolbert
Professional and courteous
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February 2024 by Joseph Capner
You never have to worry about PepBoys with their guarantee! I had work done in Florida before driving up to NJ. About halfway through the trip, my check engine light came on, so I took it to this location ASAP.Chris and his team took me right in, without an appointment and had me out within only a couple hours!Not only did they guarantee their work, they worked with me on new charges and made a new, permanent customer out of both me and my father.Thanks for taking great care of me!
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February 2024 by TraderJaay
My guy chris definitely deserves a raise or some compensation for how well he handles his customers. He always helps me out tremendously everytime I come to the shop. Anywhere he is is where ill take my business to.
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February 2024 by Rachel Matlack
This is the only shop I will go to
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February 2024 by Kofi Adu-Bekoe
Excellent service.
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February 2024 by Alexander McCaskey
I would like to say that I received great and quick service! Thanks to the guys at Peb Boys for such an awesome job!
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February 2024 by Taheerah Amica
Advisor tried to steal from me and charge me $139.99 for synthetic oil change even though their website said $89.99. He tried to say it was because I required more quarts. A quart of oil isn’t $50 Sir!
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February 2024 by charles godfrey
Pep Boys fitted 4 new tires to my car. One tire was badly fitted and leaked. I returned the car and they refitted the tire billed me for the corrective work. This was just awful!
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February 2024 by felicia stewart
Staff was very pleasant and serviced my car without a long wait.
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February 2024 by Beth Jones
My car was there last week my engine lite was on they fixed my car it cost 1100.00 a week later the lite comes on again so I had it towed from Glassboro to have them fix it cause it had only been a week they were awesome the fixed the problem and I was not charged thank you soooo much you put my mind at ease since my daughter drivesit to Rowan university
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February 2024 by FADY BASILI
Horrible service and completely unprofessional. Will never recommend to anyone. Came in at 3:30 for an oil change. Was told that car would be READY at 5:30 received confirmation on their app of the same time. i was understanding for that wait time given that it was snowing out. My car was not even started on until 5:30 so spoke to the manager and he assured me that it would be done by 6:30 and apologized for the delay. It is now 7:30pm and my car is still not ready. Clearly they just don’t know how to manage their time.Almost 4 hours for an oil change is unheard of.
