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February 2024 by Rachel K
Booked a trip to Ireland with under a month's notice with Catriona's help! She was so informative, thorough, and timely. She did everything from booking our flights, hotels, rental car, and helped to plan our itinerary for the week! The process was seamless and was honestly not stressful at all. This statement would not be true if it were not for Catriona's help. I will definitely be booking future trips with Catriona!!!
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February 2024 by Sandra Lucero
Very attentive and efficient
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February 2024 by Shawn Cooper
No soap to wash your hands. I could only imagine the employee bathroom.
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January 2024 by Sergio Rauch
I urge you to STAY AWAY from this repair center. My entire experience was horrible. I went there, because like most AAA Members we believe we will receive a discount and affordable repairs. Not the case, AAA has forgotten what they wanted to create, (In 1975, AAA created its Approved Auto Repair (AAR) program to address one of the most frequent consumer complaints – dissatisfaction with finding a reputable and affordable automobile repair shop.) I had 3 minor repairs done to my truck, a flat tire, bad battery terminals, and ignition lock cylinder replaced because I was have difficulty turning the key. 1 tire cost $194.31, 2 battery terminal cables $18, ignition cylinder $ 142.99 . That's roughly $356 in parts. (Including that very expensive tire) . Bill totaled $696.05!!!! $340 in LABOR!And AAA provides discounted labor, at least that's what they say! The service staff are totally rude and dishonest. I requested to speak to the manager,( Daniel Harman) I expressed my dissatisfaction with my experience and the ridiculous labor prices. I tried going through the bill with him. And his answer was I'm not good at math????? I asked then how are you the manager if you're not good at math!He replied "We price our labor the same as every other franchise like meineke, or Midas etc... I dont make the prices." You received a $25 discount on the labor. As I stated earlier labor was $340. So that's roughly a whopping 7 percent savings! Now let's get into the free tire rotation. Clearly says on the bill that I receive a freeRotation. Well the flat tire was the rear passenger side. And certainly the tire wasn't rotated to the front. So that wasn't done either! I also like to speak about the technicians. From the waiting area there's a clear glass that you can see inside the garage area where vehicles are being worked on. I seen about ten 18 to 25 year old techs. At that time I started wondering how much experience do they have? And are they even certified? Some where dancing and singing, two others were Shadow boxing. I observed maybe two working on a vehicle, But every Lift had a vehicle on it.(Manager Daniel it looks like your running a romper room.) I know this review has been pretty lengthy. But I wanted to share my horrible experience. And hopefully save some of you the hassle of bringing your vehicle to this AAA repair center.UPDATE!!!!! ITS BEEN 10 DAYS SINCE I HAD THE WORK DONE. THE BRAND NEW TIRE IS COMPLETELY DEFLATED! AND THE BATTERY IS DEAD AFTER TERMINALS WERE REPLACED. ANOTHER $207 FOR A AAA battery. And the tech that replaced my battery says the tire most likely wasn't installed properly!
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January 2024 by Jane K.
Bait and switch, lie about service. Had to write complaint to BBB where they pretended it didn't happen.
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January 2024 by MJOPRODUCTIONS El cajon
Hey there everyone, AAA has helped me with tire repair, battery replacement and just knowing that they're only a phone call away gives you peace of mind. So come on and call or go to the Care Center and get informed.
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January 2024 by John Doe
Great place to have your car worked on if you are an AAA member as there is a discount applied to your bill. Also helpful for any customer service issues you might need addressed with your AAA account.
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November 2023 by Patricia Lyons
After a few disappointing experiences at my dealership with my car I called AAA in Hamilton for an estimate. I am so glad that I did. Khalil and the team were cheerful, pleasant, trustworthy knowledgeable and extremely helpful. I got new tires and brakes and the work was completed on time and for less than the original estimate. Khalil is certainly an asset to that team! A very pleasant experience! I will be returning for all my regular services from now on!
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November 2023 by Patti L.
I have been having my car serviced at the dealership for years and have been increasingly disappointed with them. I called AAA in Hamilton to make an appointment for an estimate. Khalil called me prior to my appointment so he was prepared for my needs. He was cheerful, polite and professional. When I arrived I was treated like I was an old friend! The team in the auto service department are all so accommodating. I was given an estimate and work was completed efficiently. Khalil kept me updated the entire time. He is certainly an asset to that team. I watched him treat every customer with kindness. I had brakes and tires replaced. I would definitely recommend them!
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November 2023 by Chris
I highly recommend staying away from this location. I went for an oil change and tire rotation and was lied to about my car service. 1. The tires were not rotated when they specifically told me they had been. When I questioned this, I was told they weren't really rotated since they appeared new. Yet mileage indicates it's time to rotate them - plus why blatantly lie? Be sure to mark your tires as I had done so you can tell if they're actually rotated by any shop. 2. I was told the car battery is old and needs replacing, when the battery is new as of 6 weeks ago. They wanted me to buy a new one from them. I then went to three other auto places who confirmed the battery is completely fine. AAA likely overcharged the battery before testing it to make it appear like it was bad.
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October 2023 by James Wilson
The people here are really nice but they could not figure out what the issue was on my car. The bearings were wore out. They kept saying it was the tread on my tire. I called them a day later to let them know that the car was still making the same noise and they told me I could bring it in but they were insistent on that there was nothing else they could do. I took to Superior on 130 and they figured it out and fixed it. I will go here for oil changes but anything more complex than that; I will think twice about using them.
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September 2023 by JLR
Great customer service! Isaiah went above and beyond to help me with my vehicle service. Part wasn’t available at location called to different locations, had within a hour. Everything fixed by end of day. Made process very easy. It’s hard to find pleasant, caring, and informative advisors. Thank you!
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September 2023 by Sabrina Aversano
Though the team wasn't able to help me with my car issues due to the old thing not being in the best of shape, the team was extremely pleasant during the whole ordeal. I'd like to personally thank I believe Daniel for helping me through this rough process.
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September 2023 by Mike L.
RIP OFF Don't go there!!! scam you just to make a couple bucks. Break things on your car and deny they did it. Broke two wheel studs on my daughters car and instead of fixing it they let her drive away. Got that stupid generic reply from them. Canceling my Aaa membership. Hope they go bankrupt. F'ing crooks
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August 2023 by Timothy Brennan
Very helpful agent but when we picked up the car, it was not the type we requested. All worked out in the end. We were told a Volvo XC90 or like, but at the airport in Dublin we were told we ordered a sedan. Five passengers and luggage we needed an suv. With a large up charge we got what need.
