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March 2024 by risa tanaka
We have been going to this location for years until we closed our account end of January 2024 to another bank that's closer to us. We got maintenance fee charged on our bank account in which should not be there since we closed the account, so we called customer service to find out why and the customer representative told us that our account is still open! Very disappointing.
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January 2024 by Alexis “Alroca” Rodriguez
Anybody really care for this reviews, all are bad, i have the worse experience today, but I see I'm not alone on this, bank with BofA for almost 15 years now, I. Person or by phone is the worse service, thinking to change banks at this point
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December 2023 by Ashley Alamo
This is the BoA branch with the least amount of concern for customers I have ever been to. There’s consistently only one teller available almost every time I come, which means waiting on a line that sometimes reaches into the vestibule just for a simple check cashing transaction. Seems like this is a constant complaint that this branch refuses to address. If you’re looking for efficient banking, look elsewhere.
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December 2023 by michael kupetsky
I have been to this Branch numerous occasions only to have to walk out because there's never more than one teller. Normally three or four people waiting in line and the tellers who are there don't seem to have a care in the world about helping people get their banking done in a reasonable time they have some sort of attitude like they're better than us and we should just shut up and wait
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November 2023 by Aziz Wissa
Branch. Very weak stuff not helpful.
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September 2023 by Andrew Alamo
Severely understaffed. I waited almost 25 minutes on a line that only had 3 people ahead of me (and 3 people behind me) because there was only one teller. I saw a manager walking through and making no attempts to help. There were people with appointments waiting way beyond their appointment times. They really don’t care about their customers or their staff being that they put so much pressure and work on just one person and are ok with having a lobby full of waiting customers.
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June 2023 by Shax MC
Came here to work on my business issues and presented all necessary documents. Bank supervisor lady came and argued with me and kept saying it’s their policy and I asked them to print me out that policy so I can show it to my attorney, they said sure and made me wait till bank closed hours. Then comes to me and says we are closed we can’t help you today pls come on Monday and couldn’t print me out that policy and couldn’t prove me what was she saying, I feel like I’ve been discriminated, supervisor actually called me a fraud. I think I’m calling my attorney about that. This location branch I’ve had worst experience. Will talk to my attorney
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February 2023 by Manuel Ramos
Worst BOA branch that I’ve been to. I setup a appointment for the banks notary services, well I had to get a document notarized for my firearms purchase. But how that works is that it’s a piece of documentation that has to be signed by a reference of mine. The document is for me but because the person that was signing wasn’t me they would not notarize the paperwork. They made a simple task so difficult for no reason. If they make a ordeal out of such a simple task, I couldn’t imagine this bank dealing with customers money. Thank the lord I don’t live in that area.
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November 2022 by Nj Guy46
No one picks up the phone! Horrible customer service.
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July 2022 by James Cannon
Best BOA branch that I have been to in this area. Thomas and Bonnie were very accommodating and helpful.
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May 2022 by Charlie D
This branch is consistently understaffed and takes FOREVER to process even the simplest of things. This isn't any fault of the staff here, they're all trying their hardest to fulfill all customer requests, but the management here is awful, there are multiple "bankers" sitting on their offices, watching the line for the bank teller window pile up, yet refuse to move or assist or even ask anyone on line of they're doing something aside from making a deposit. Often times that's the only thing multiple customers are doing. This branch operation is laughable, but not to the fault of the window tellers, they just aren't receiving the amount of help needed to run the bank and it shows.
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May 2022 by jennifer nanni
Lines are huge and only 1-2 tellers working. Other bank employees in their offices just sitting there without trying to help. Impossible to go there on lunch hour because wait for teller is over half hour. And still no Saturday inside hours
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November 2021 by Tommy F
Very slow service. A line of people out the door with 2 Bank Tellers.
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November 2021 by Jayneil Shah
Poor service
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September 2021 by Jason Marasco
I closing my account. I would give it a zero. Terrible business hours, and always a problem with something
