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March 2024 by Richard Mauro Ricchiuti
Great service! My package arrived 2 days sooner than expected. Thanks FedEx!
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March 2024 by Subramaniyan Srinivasan
The front desk person was very unfriendly. Not understanding the requirements of a customer. A bit more courteous attitude is expected.
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February 2024 by Yongshi Ouyang
I would give 0 if I could! Extremely RUDE and RACIST front desk guy! All I did was try to help my parents get an envelope and a pouch for international shipment over the phone. Yelling over the phone stating that he was not able to help my parent because he didn’t understand me or my parents! This guy tried so hard to embarrass my parents in front of other customers while my parents had no idea what was happening and still smiling at him! This guy stopped yelling when I called him racist over the phone on the speaker! He then refused to help my parent with the drop off stating that he was mad because I spoke the truth! The funny thing is he could understand me fine while I asked for the drop off. Disgusting behavior! Unprofessional and unacceptable! Ridiculous service! I would stop by the store to speak to the manager when I make my trip to Jersey!
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February 2024 by Krista S.
There is NO connection between the call center, the driver, and the actual center. I waited for a package containing temperature sensitive expensive medication. I was home all day. My bell never rang. I live in a condo with a call box. I don't think they even bothered to try a ring it. Left a tag with a note saying the call box was broken. Calling customer service to explain they can NOT redeliver it a different day, that it is medication on an ice pack and would go bad the next day, they said they would resend it out. I kept getting messages it was being redelivered the next day. I kept calling. They were not sure where the package was. Then, after 3 more phone calls, I was told it was back at the facility that I could pick it up there. I'm disabled and that was a HUGE inconvenience for me. I asked, "ARE YOU POSITIVE IT IS THERE?" I was told yes, it is there. So I drove there, and it was not there, but on a truck. I asked if they were going to my house, and they said no and that I had to wait until the end of the day for the truck to return. I was livid at this point. I explained my situation practically in tears. They contacted the driver, and she was going back to my house and said she should be there in 10-15 minutes. Well, that's great, except I am at the facility 20 minutes away from my house. I had to call my husband, who was closer, and asked him to drop what he was doing to run home to get my medication. Thank God he was able to do that for me. They are the worst!!!! I'm complaining to the pharmaceutical company that uses them.
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January 2024 by Mariela Martinez
The guy that was there he was nice
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January 2024 by Gabriel
With everything necessary for shipping goods inside and outside the country. A reliable service.
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December 2023 by Daniel Botero
Terrible FedEx is the worst shipping company, I have been waiting for my package for more than a week, they do not deliver it to me, if I go to the office where it is supposedly located, they tell me no, I should wait for it to arrive at my house, which will be the next day and so on. Waiting all week and nothing!! TERRIBLE SERVICE! I do not recommend it
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December 2023 by Demetra Dixon
The customer service is PHENOMENAL! The guys at the front desk were very friendly and helped me with the service that I came for. I am a satisfied customer! ☺️
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November 2023 by Demetra Alston
The customer service is PHENOMENAL! The guys at the front desk were very friendly and helped me with the service that I came for. I am a satisfied customer! ☺️
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October 2023 by James Kean
The frontdesk is not helpful and very rude.
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September 2023 by A Ahmed
Absolutely unreliable staff. I gave the counter person written info and they still managed to screw up typing in the details correctly. Not just one to two typos. Literally everything. If you visit this place, make sure to double check everything and don't expect any quality of service from the staff
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August 2023 by rags fc
Extremely insensitive and rude front desk person. This guy asks personal questions about how I met my partner/wife in her presence and ridicules our relationship 'in front of other customers'. Very unprofessional.
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June 2023 by Ron McAlister
Was closed during posted business hours. I called a number on the door and was told to leave the package on a picnic table outside and receipts were not given. Call before you go.
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May 2023 by Geovanny Mora
Front desk employee was unhelpful and flippant. Furthermore, after I was dismissed to the side counter to engage in self-help and discern which box I should use, he told the customer behind me to figure out his code situation before coming to the desk. This guy needs to be fired.
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May 2023 by Delores Sheaffer
PLACE SUKS, DONT GO HERE. NO HELP FOR THE HANICAPP PEOPLE????
