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January 2024 by Sabrina L.
Horrible experience the lady followed us around everywhere. Like everywhere. Not to be helpful but to be rude and mean. Everytime we touched something the lady would come up and say "Is this where you found it?" Very condescending. I worked at the sister store and it is against policy to even follow us to around even if there is a thought of stealing. Literally will never come back here. complained to manager.
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December 2023 by Berenize Cortez Cortez
I love to shop and nice store ??
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August 2023 by Kenny Penn
Determined staff, always willing to help costumers in need, and overall great service. One of the few stores still worth visiting the mall for. Very clean environment compared to other local forever 21s. All around very good clothes in stock as well. No complaints.
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August 2023 by Jocelyn Caceres
Spotless store! Amazing customer service! I believe her name was Morgan? Treated me so kind and new exactly where to find what I was looking for!
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August 2023 by Nicole Butler
I went in there to buy a bodysuit and they didn’t have my size in the one I was looking or so they offered me a different one but wouldn’t let me try it on so when I go home it did not match and no one told me I could not return it when I bought it and nor does it say it on the receipt so I went to return it a few days later I never even put it on my body and they started yelling at me saying I should know their policy when how was I supposed to know if no one told me.
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July 2023 by Felicia Santiago
So the employee are the worse, I work in a business so I dress business casual so I wear heels but had time to go to the mall so I wore slides with my dress cuz I didn’t care right!! Not trying to impress anyone then I bring my bag cuz I go to the gym!! So I get stopped by security saying that I was saw putting stuff in my bag the security guard searched my stuff nothing in it!! So I confronted the lady she could not stop looking at my feet!! So I got the feeling it was the way I looked !! I will literally will never shop at this place ever again it’s a shame cuz I shop here a lot but I ain’t giving my money to any place that hires people like that!! It’s crazy that people like her are even aloud to work in customer services!!!
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June 2023 by Darlene jackson
BUy one, Get one FREE! I didn't know Forever 21 had a home division? This store had neon tube lights that spelled RELAX, BUY ONE GET ONE FREE 2 for $12. I'm going to check them out online!
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May 2023 by Kaia Leeds
The workers are VERY unprofessional they were cursing so much just very inpropriat
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April 2023 by Ada Y.
I recently had a great experience at Forever 21. The environment was relaxing and the staff was friendly, which created a positive shopping experience. The second floor had some amazing deals, including 'buy one get one free' items for home and accessories, as well as a selection of men's, kids', and plus-size clothing. Although I found something I wanted for my child, unfortunately, the size I needed was out of stock both in-store and online.The barcode included on price tags was a helpful feature as it directed me to the product's online page. However, I did notice a limited selection of fruity clothing designs and would love to see more of those options. Despite that, the game and cute item section was enjoyable to browse through and added to the overall experience.
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January 2023 by Adrianna Dancisin
Had the weirdest encounter yesterday… I went to the fitting room to try on 1 shirt and the girl who was working it was extremely rude. She abruptly said to my friend “you can wait out here” then as I was trying on my ONE SHIRT I can see someones boots go in the stall next to me. Come to find out, it was this worker just waiting for me. I don’t know if she was listening to see if I was trying to steal, but common sense should’ve told her that it'd be quite obvious if I did since I’d be walking out with nothing. She then pointed at me and my friend to another worker as we walked out. For a dead mall and store, they should be happy 2 young girls were shopping, and probably should’ve been more focused on the group of 8 teenagers running around the place. Extremely uncomfortable experience.
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November 2022 by Dawn Farrell
Had the RUDEST employee tell me I couldn't try on ANY of the items I had. She claimed that it was lingerie when they were literal shorts and tank tops no where close to lingerie??? Why would I want to try on lingerie? She was so rude and took my items.
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November 2022 by de cee
Love this place.get my jewelry here .and clothes but the ones too expensive I try on and order from shein.same exact clothes but cheaper.
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November 2022 by lyan cruickshank
Much better selections of clothes than ever before.
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August 2022 by Djshino Mezcla
Had a great experience shopping at this store. Found exactly what I needed. Employees are very friendly and willing to help.
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August 2022 by Otilia Rosado
I love this forever 21! The store is clean , organized and the customer service is amazing! Always willing to help, and so friendly!
