Hamilton Imports is a Mazda dealership with a beautiful and very nice facility. The service department receives consistent praise for doing great and well-done work. Customers report that the service team is friendly, a great resource of knowledge, and explains what needs to be done clearly. Many feel their cars are treated with care, as if a family member were driving them, and describe the customer service as legendary. Work is often completed quickly and at a cost much less than expected, with online coupons available. Customers express strong trust in the service department and happily return for parts and service. However, experiences with the sales department are mixed. While some salespeople are noted as very polite and not pushy, allowing the car to sell itself, others report a lack of care. A significant criticism involves a sales tactic described as an intimidation thing that was weird, uncomfortable, and rude. Some customers find better prices, sometimes by thousands, at other nearby dealerships, leading to a perception of being overpriced. Additionally, a minor administrative issue with retrieving license plates involved a wait and a lack of urgency. Consequently, while the service experience is highly recommended, the sales experience can be inconsistent.
I had my car serviced here, the 4 stars are for those guys. Service team was great, got the job done quickly and the advisor that met us was a great resource of knowledge. The sales team was not a great experience, no one cared. I bought a brand new 2023 CX-50 somewhere else, but will happily get my car parts/services here.
October 2021
5 Stars for Carley, who is the first contact at the dealership I speak towho makes doing business with Mazda Hamilton a great experience!
