Hamilton Volkswagen provides a positive car buying and service experience for many customers. The sales process is frequently described as amazing and flawless, with specific staff members highlighted as taking time to explain vehicle details and offering accommodating, friendly negotiation. The dealership offers a helpful credit program for foreign customers. The service department receives praise for being super helpful and proactive, with one customer noting the team arranged an early loaner car and completed repairs ahead of schedule. However, experiences can vary. One customer reported a one-month wait for a simple key programming appointment. Another noted that after service, their personal vehicle settings, like seat height, had been reset without explanation. Overall, the dealership is recommended for its attentive sales team and efficient service, though some aspects of service scheduling and attention to detail could be improved.
Great customer service. The service and parts departments get an A+
June 2024
Sohail, the dealer that attend us was amazing, showing us the best options for us. We recommend him to some friends. The credit option for foreigners was the key to decide to buy a VW. We think that this credit program for foreigners is wonderful. Thank yoi VW.
March 2024
Negotiation was quick and easy, Rick was friendly and accommodating, and while F&I was time consuming Eliza was pleasant and easy to work with.
