Citizens is a bank dedicated to helping customers bank better with a wide network of approximately 1,100 branches across 15 states and around 3,100 ATMs. Customers can stay connected through an award-winning mobile app, online services, and a customer contact center. Reviews highlight friendly and helpful staff, with one customer praising a banker and teller for their kindness. Another customer appreciated Vanessa’s assistance in resolving identity theft issues, feeling much better after her help. A business account holder found the process easy thanks to the branch manager, who guided them through the necessary documents and made them feel comfortable. Overall, Citizens is known for professional, pleasant staff and good customer service.
Thank you so much to Ian such a helpful banker and teller. I am grateful for his kindness everytime I go to the branches??
March 2024
I had a wonderful experience at this bank.Vanessa was a huge help to us. Someone stole my identity and I had no idea where to begin. She straightened everything out and we felt so much better. Thanks Vanessa!! You deserve a huge raise!!!
July 2018
Investors Banks customer service has improved so much it's actually a pleasure to go there. Can we please get a coin counting machine? Geeez
