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April 2023 by Nonna U.
I brought my ferret to Petco only to be told he wasn't aloud on the floor. I've been there other times and employees have been fine with him.( he is harnessed and leashed) A person claiming to be the manager said it was because my ferret was a health hazard.(my ferret has both his rabies and Canine distemper shots) If you hate all other animals that aren't dogs please don't work at a pet store. I'll continue to take my ferrets and my money to Petsmart. They have never had a problem with my ferret who is very friendly with people. I was interested that Petco had Oxbow ferret food, guess I'll give my money to Amazon instead.
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May 2022 by David C.
This review refers mainly to the pet grooming department. We take in our dog for nail clipping and smoothing. I'm very satisfied with the quality of the service. No complaints at all there. The only problem is that you can't always get an appointment. Not because it is too busy, but because there is no groomer available. Definitely call for an appointment to be sure that they have a groomer on staff that day. Otherwise you will need to go to the competition. When open and staffed I would give the grooming department at least 4 stars. But since we can't count on that, I'm giving 3 stars.
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November 2021 by Heather J.
Impressed with Sophie's cut! Nice job Rosa! Sophie loves going to get pampered at Petco. All the ladies do a great job there !
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September 2021 by Google user
Been going to Vetco for 4 years now. Everytime I am told my dog is getting a 3 year rabies vaccination she leaves with a 1 year. On their website it states proof of a previous rabies is required for the 3 year shot. Well, hello.. My dog comes here every year like clockwork to get her shots. Vetco seems to have become a money grab and doesn't communicate with the young lady that checks you in and specifically tells you; your dog will be getting a 3 year rabies. And the wellness check is bogus they never once over your pet. They just check off they do.
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August 2021 by Tori C.
Definitely don't recommend haircuts for furry pups - I told the lady a 5 and ended up with this.. his ears are completely shaved & the cut isn't even all the same length. this is not how my shih tzu usually looks.
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May 2021 by Will H.
Another place where the crowd might come a little harsh with the reviews! Our precious cat Alfie was all out of food due to a delay on shopping with a leading online pet food merchant, which necessitated this trip to Petco. Unlike another chain that starts with "Pet," Petco had Alfie's food of choice in stock! We also are trying a couple cans of new food that may be a bit healthier for him. He's an indoor cat after all and not immune from the quarantine 15. It was easy to pick out everything online and pay. Nikki named me as someone authorized to pick up the goods, so I swung by this morning and was in and out in 2 minutes. Almost felt like an illicit transaction in a movie or something because it was so smooth and the product was nicely bagged. If the leading merchant doesn't get its act together, we will probably be back here to Petco!
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February 2021 by Yvette Nazareth
Been going to Vetco for 4 years now. Everytime I am told my dog is getting a 3 year rabies vaccination she leaves with a 1 year. On their website it states proof of a previous rabies is required for the 3 year shot. Well, hello.. My dog comes here every year like clockwork to get her shots. Vetco seems to have become a money grab and doesn't communicate with the young lady that checks you in and specifically tells you; your dog will be getting a 3 year rabies. And the wellness check is bogus they never once over your pet. They just check off they do.
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February 2020 by Billie Jo T.
They help homeless animals people! They find homes for animals in need! Please support them!! The kitties available for adoption are from Trenton Cats Rescue a wonderful oRganization. Support hamilton petco & adopt a new best friendship!
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January 2020 by Elena M.
Groomer left cut wounds around my dogs neck and didn't bring it to my attention. Noticed it once I got home and got my dog to calm down from being frantic. The hairstyle looked horrible, wasn't worth it. $74 down the drain!
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January 2020 by Veronica Cenneno
Excellent staff.
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October 2019 by Donna T.
My 9 lb Chihuahua mix 9 month old pup was bathed, dried, nails clipped, ears cleaned, teeth cleaned by groomer Heather. Heather is terrific. Will be taking my pup here again..
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July 2019 by John P.
The first time we took our Chihuahua for a nail clipping it worked out fine. The groomer was friendly and put our nervous puppy at ease. It's been down hill since. I don't know why they post business hours for grooming services because on at least three occasions we were met with a dark room and no groomers to be found. When asking the store employees or the store manager where the groomer is they come up with all kind of excuses. We gave her the day off for her birthday or (and this was my favorite) he ran to Walmart to buy treats for the dogs he grooms? Really? Does he not work in a store that sells pet treats? Today we arrived 50 minutes before the posted closing hours for the groomer (not the store) for a quick nail trimming and closed again even though we confirmed yesterday that their hours would be till 5 today. The dog gets stressed out when she has to get trimmed and to be met with closed doors and to reattempt another day is just unnecessary. Management needs to step up their game and hire people that want to work or corporate needs to hire managers that know how to run a business!
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July 2019 by Nicky L.
Grooming salon is awesome. The only place i ever trust with my dogs !!! Heather and nick are the best !
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April 2019 by Amanda C.
I've always been so hesitate to take my dog Chloe to any groomer however this year her coat has been shedding more than ever so she really needed it! I was a little nervous walking in, then Nicholas, the groomer answered all of my questions and put me at ease with the whole experience, you can tell he really does care and is passionate about what he does. Needless to say when I came back to pick Chloe up WOW!! What a difference! I wish I had before and after pictures.. Literally night and day! Thank you so much Nicholas for taking GREAT care of Chloe and doing an excellent job grooming her, we will be back!
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January 2019 by Britt M.
Absolutely awful experience- DO NOT buy or adopt animals from this store! I went to this Petco to purchase a guinea pig. An associate showed me 2 guinea pigs up for adoption from the back room. He told me these 2 guinea pigs came from the same owner, have lived together their entire lives and that I could only adopt them together. I agreed and adopted both guinea pigs. Later that evening, I discovered a note from the previous owner in the the adoption supplies with her contact information. I gave the woman a phone call to find out more about the guinea pigs eating habits, what they like, etc. The woman had NO IDEA about the second guinea pig! Her guinea pig had been living alone for the past 3 years. Petco made up a COMPLETELY FALSE adoption story to get me to buy both guinea pigs. The two pigs were not getting along and seemed very stressed together. The next day I returned the one guinea pig and a manager informed me it was a "mix-up" and apologized for the false story. It is sad that Petco would lie about an adoption story. I have had my guinea pig now for less than 2 weeks and she has been to the veterinarian three times. I have spent over $300 in veterinarian bills, including an xray. She is very sick and is on two different medications and critical care feeding. It started off with diarrhea, and now she is bleeding frequently in her crate, refusing to eat, and makes little to no bowel movements. I called Petco stating that I have my vet bills and doctors notes and that they have sold me a sick pet. I informed the manager I would be coming in to show her the medical records and that I wanted a refund for my vet bills. The manager agreed on a time to meet with me at the store and NEVER SHOWED UP! This store is extremely unprofessional and clearly has a communication issue among its associates. I was then directed to another store associate who openly admitted she has no guinea pig experience and does not directly deal with guinea pigs, and took down my contact information. My veterinarian informed me that my guinea pig has had a healthy medical record up until the time she was brought into Petco. I believe Petco did not take proper care of my guinea pig and she became very stressed when introduced to another guinea pig so late in her life. I have contacted corporate and am going to continue to take this further. It is extremely unprofessional that the direct store manager STILL has yet to get back to me regarding this issue and then failed to speak to me in person. Simply unprofessional. DO NOT BUY ANIMALS FROM THIS PETCO!!!!!
