PetSmart is a leading pet supply and services retailer, offering a wide range of products and services to meet the needs of dogs, cats, birds, fish, amphibians, reptiles, and small animals. With over 10,000 products available in-store and online, PetSmart provides a comprehensive selection to cater to the diverse needs of pet owners. While the majority of customer experiences at PetSmart have been positive, there have been some concerns raised regarding the quality of pet grooming services. Some customers have reported issues with improper nail trimming, leading to injured or painful paws for their pets. However, the company has a generally positive reputation, with many customers praising the knowledgeable and friendly staff, as well as the convenience of in-store services like dog training, pet boarding, and Banfield pet hospitals. Overall, PetSmart strives to be a one-stop-shop for pet owners, offering a wide range of products, services, and support to ensure the well-being and happiness of both pets and their owners. While occasional issues may arise, the company's commitment to providing quality care and a positive customer experience is evident in the majority of reviews.
Shout out to the groomers at Hamilton Petsmart! Highly recommend. Scarlett is very kind and always makes us feel comfortable- even holding my little guy when he wants extra attention!
January 2026
Typical Persmart with the added bonus of a longtime core staff who truly cares about customer service and the animals. This location also has a grooming salon and a BANFIELD. Note; customers with dogs do not seem to care about picking up after them in spite of the fact that poop bags are provided outside the store.
October 2025
I like the rewards program at PerSmart. Their prices are comparable and you can earn a free purchase if you save your points.
