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April 2024 by Michelle R.
The girl was rude , due ty she thinks she is the God of trainers , so she would not help me with products they sell. No one in this store had knowledge of the supplies .
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October 2023 by Native_Warrior_Chick
Extremely helpful & friendly staff! I just wish they carried more organic products for dogs.
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October 2023 by LaNancy Howard
The Yorky & Maltese are known for their beautiful far. Well I will NEVER bring my puppy to PetSmart again. I bought my 5 month old puppy to PetSmart for a trim and the lady did MORE than a trim. The picture with my puppy sitting in the grass was before the “trim.” And the other picture on right is after the “trim.” He looked like a big black rat with no hair!
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October 2023 by Terri B.
Did not know how to groom cats. Left her in a room with all dogs. They call me 1 hour and 15 minutes after my cat's appointment to say they could groom her.
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September 2023 by Charles “CJ” Robinson
My wife was going to place an order from here online and have them drop it off at our house. But I was in the area at the time and said that I would stop in to get what she needed because she was skeptical of them having everything she needed in stock. I was able to easily find everything that she wanted without asking for any help and when I went to checkout, even though there was only one cashier, I was out the door in about 1 minute from the time I started checking outVery clean and organized store, I definitely recommend to everyone, go into the store and shop like we all used to do. You won't be disappointed.
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September 2023 by Mike Schu
Terri is literally carrying this store return service with her outstanding customer service skills and knowledge. She is the sole reason I return to petsmart because even if she’s busy she will help you to the utmost of her ability. If she’s not a manger, she should be.Came in to purchase a tank upgrade for a beta fish and a couple gourami and pleco for algae maintenance for a separate tank as we have multiple. I was greeted by a brunette woman with glasses and a red shirt who right from the start was very abrasive with her “ are you just looking or want to get some fish” which would have been much better as a “is there anything I can help you with today”.Told her I need 2 plecos and 2 gourami fish. I understand education of new fish owners but it’s almost like they don’t like to sell fish. She began to ramble on how you can’t do this with that and you can’t put a baby pleco in a 10 gallon tank. If there is a next time I come here for fish I’m just going to skip the interrogation.Let’s talk about the quality of their fish and tanks. They receive new deliveries every Sunday and the fish all either dead or sold by the following Sunday. The infant fish you take home are most likely dead in the first 3 weeks. Buying fish from this location for 15 years, you buy 5 to end up with 2 fully established fish.Go to ocean aquarium for better prices and quality and top notch customer service.
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September 2023 by Cheryl W.
Worst grooming service. I don't believe my dog was bathed. Her coat was definitely not blow dried. Her coat was cut unevenly and some of her nails were not cut. She still had a lot of hair around her genitals. Store manager was rude and the grooming manager was not helpful. My dog has been getting grooming for 14 yrs and this is the worst I have ever received.
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July 2023 by nina iovino
Excellent grooming care! Always friendly and concerned!!
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July 2023 by Vane Sama
Found everything I needed and staff was super helpful about the issues I was having with my fish! it's pretty organized and most animals seems to be doing ok except for the bettas, they all had some sort of issue; fin rot, torn tails, overall low quality fish, lethargic and clearly sick bettas, other than that, I'll be going back :)
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July 2023 by Ashley Hoover
Clean.. went in for dog food and for an issue I had a week prior. They handled the issue professionally and gave me the discount again since it wasn't accepted the first time, in addition also gave me 2 bil-jac coupons.
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June 2023 by Raymond
We always love going to PetSmart... and we are never disappointed with any aspect... because they have everything and more that a cat could possibly want or need. The food and treat prices are cheaper than buying whatever we want in this high volume store and probably fresher too. The new arrivals of kittens, puppies, guinea pigs, and hamsters are cute to see. They've got toys, pet bedding , ... beds and fashion wear for your dog or cat... abundance is everywhere... never too crowded, and people with pets are allowed.
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May 2023 by frank Brown
Nice clean store with everything I need for my ? ? cats. I actually adopted a couple of kitties from here over the years. Staff is always helpful and knowledgeable.
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May 2023 by Lisa Reilly
Staff was great. Was met after entering by a friendly employee who took the time to greet our dog and find what brought us in. Was able to quickly find what we wanted plus some.Cashier was super friendly.
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May 2023 by Ryan Romanek
We adopted a cat and were told to go to Pet Smart, and they would give us a coupon book to help with the initial purchases for her. When we got there the manager said that was for animals bought from their store. I don't know who was wrong, but a chain store like this, I'm sure, could have given us a break after all we spent almost $200.00.
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February 2023 by Darry Platt
Had our dog, Bailey, grooming done. Very pleased.