-
September 2025 by F P
Horrible business practice. This is a negative 5-star business.
-
August 2025 by KAREN WALSH
Whippany CubeSmart is a clean, efficiently run storage facility. My dealings with Liz iin the office have always been professional and satisfactory.
-
August 2025 by Shevaisha Gould
I booked a parking spot for my RV, but when I arrived, there was a large dumpster sitting in the space I paid for. I immediately called customer service, and after being put on hold and asked to send photos, the representative told me that the property manager was already aware of the dumpster. Their solution was to insist that I could still fit my 24 ft RV into a 24 ft spot with the dumpster there, which is completely unreasonable.
The dumpster should never have been in a reserved parking space in the first place, and the property staff had the entire day to move it before my scheduled arrival (especially since we arrived after business hours). Instead, I was told to wait until the following day for a resolution. The customer service rep was dismissive and had an unhelpful attitude throughout the process.
I drove an hour from New York to New Jersey specifically to park my RV, only to end up moving the dumpster myself just to use the spot I paid for, something I should never have had to do. Completely unacceptable experience.
UPDATE:
I also was charged twice for one charge. I called and the rep told me that she will get back to me whenever…I doubt that I would ever do business with cube smart again.
-
August 2025 by Alex Koelmel
Assistant was very attentive, clear with her information, and transparent in explaining the costs. No issues.
-
July 2025 by Kevin RAYSIDE
Liz in the office was great. We had an issue registering online but she took care of it promptly and effectively. Facility is large, secure and clean
-
July 2025 by Matthew Vanderhoff
Liz is the best. Got us all set up quick and easy!
-
July 2025 by Teri McRae
Great communication and customer service.
-
June 2025 by Brittany Fleming
So nice and clean. Very affordable.
-
September 2024 by Nick Cvetojevic
This place has quite a bit of storage capacity and variety and is one of the few places that offers vehicle storage but I have to give it a bad review for its pricing. I currently have a 10 x 20 outdoor unit that I started renting exactly 1 year ago and in the span of a year they jacked my rent up twice! I went from paying approximately $165 a month to my new rent now going to be $290!!! I feel like they are trying to push me out so they can make space for all the moving companies that use the large outdoor units. Due to the increase I wouldn't recommend renting from this location as I used to have a unit at the parsippany location for almost 2 years and only had 1 rent increase there. Save your money and go somewhere else.
-
August 2024 by F Z
Easy to understand
-
July 2024 by Sabrina Rodriguez
Raul was very helpful and knowledgeable, he explained everything in detail and made my move in experience much easier and stress free.
-
July 2024 by Michael Carpenter
Friendly staff and clean facility. A+ experience.
-
July 2024 by Jules F.
Great customer service with Raul and Liz!
-
May 2024 by Christopher Spillane
Esabella was awesome and very thoughtful and explained all that I needed to know. Location was 1175 Rt 10 Whippany NJ
-
May 2024 by Gaston Kupresrschmit
Great service, fast easy convenient
