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October 2025 by Jackie Yang
Self tour is bad. Dont even bother. It s useless
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August 2025 by Piper Wu
After being awakened by a fire alarm in the morning and coming back my husband and I have been experiencing ringing in our ears. It's no better now. The fire alarm was louder than any apartment I've ever lived in and there were no emails or alerts. I'm worried about hearing damage and I'm not sure if the tinnitus will continue.
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August 2025 by Shan Wang
I have been extremely disappointed with the management of this property. Despite reporting the fire alarm volume issue multiple times, nothing has been done. The alarm is unbearably loud, to the point of causing ringing in the ears and serious stress. Management had promised to lower the volume, yet the situation remains unchanged.
These problems make it very difficult to feel comfortable in my own home. Basic issues that directly affect health and quality of life should not take this long to resolve—or be ignored altogether. Management must take residents’ complaints seriously instead of dismissing them.
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August 2025 by Xinyuan He
Bad management
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August 2025 by Jason Lee
Worst management, never choose this apartment
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October 2024 by Darlene Rodriguez
Great building and very nice residents
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August 2024 by Yogesh Popat
Timeka and Carl manage this property brilliantly. They have been superhelpful throughout our tenure here at 221 bergen!
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June 2024 by Eric Zhao
over the past two years I have lived here, the west wing elevator was down more than 10 times and it takes forever to fix it each time. For anyone
considering moving in, at least live in the east wing (less worse). And management team, instead of replying “we are sorry that blah blah …”. Please take time and spend some money to fix it once for all for everyone’s sake.
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May 2024 by Hima
IF you value your life, please do not move here.
Pros:
Move in process is very easy. Hardly much screening is done, so you can get approved within 24hr of screening.
Cons:
1. No proper inspection is done prior to apt move in.
2. Got into a fire accident the other day where the oven caught on fire within a minute of turning it on for the first time. Even when there was nothing inside it. Fire originated from below the bottom panel and shows clear signs of negligence from management.
Management is pretty rude and are self centered. Attaching one of the videos, which shows soot from under the bottom panel where the fire started from.
3. Extremely dirty house was given with cobwebs hanging from ceiling and dirt streaks in toilet, dirty water dispenser and with most appliances in repair.
When I showed pics of water dispenser to management, I got a pretty rude response asking me to adjust to how things are. Rather than cleaning it.
4. Witnessed couple of bugs as well.
5. Also after moving in, it took me 4 weeks of chasing after them to have the dryer fixed, cleaning, kitchen repairs, fire alarm repairs and other repairs done.
6. Insurance management is a mess. Even after providing proper insurance details, still received multiple mails and emails for more details of insurance from Assurant.
7. Maintenance is mentioned as 24/7 on website which is a lie. It is only available between 9am and 6pm. But that is only if staff is available. Otherwise, emergency maintenance such as in case of gas/water leakage etc kind of incidents - apparently is available.
8. Deliveries are often left at wrong place as drivers get confused due to the multiple doors. Packages are mishandled.
I have attached few pics and videos out of the many I have, so people can be careful when they visit this place.
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April 2024 by Ankit Gupta
Great place. Timeka helps with anything and everything. Maintenance guy is always available. Can improve the security of the building a bit more. There is no other apartment complex as reasonably priced as this one in Harrison
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April 2024 by Margaret Bortner
Great place to live! Management hosts fun events like free pie from local bakeries on Pi Day. Very clean apartment community and well-maintained. Very welcoming!
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April 2024 by Devansh Popat
Loved the pies they had on pi day. Management does great to keep everyone engaged!:)
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December 2023 by Jason Amith Fernando
Good place to live.
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December 2023 by Dee Tate
Heads Up:1. It takes 30 days to receive your deposit back from management.2. Management will bother you at least 7 times within one year for their annual building “tests.”3. The Maintenance manager is ridiculously rude and always give inaccurate information.4. 250 late fee if you’re 3 days late on rent, they don’t go by the standard 5 day grace period.5. The elevators are down 50 percent of the time.6. I constantly told management that I thought my safety was in danger due to an incident involving another tenant. Greystar showed little to no remorse.So many other great options in the area, do yourself a favor and leave Greystar alone.
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November 2023 by Trent Anderson
This place is a scam. Be sure to settle ALL of your accounts with them before handing back your keys - they called us two years later saying we had a balance that we certainly did not have when we tried to move out. This is to say nothing of the miserable move-in process, in which we could not get signed copies of our lease up until 24 hours in advance. I've never had a less responsive landlord or management office. The apartments are nice - but be prepared to fight and be emotionally drained every step of the way.UPDATE: Do not buy their disingenuous reply below. I did contact management many, many times to settle the account in question and was never given a clear answer on how their disorganized accounting practices resulted in a phony charge on our account two years later. To put the onus on me to contact them so they can resolve to my satisfaction is not a genuine offer. Do not be fooled.
