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November 2023 by Betty D.
I had to mail out some valuable picture frames to Georgia . I was the only person in the store I was warmly greeted as I was walking in. I explained the situation to the young man behind the counter . We immediately got to filling out the paperwork. He was extremely helpful assuring me these frames would be extra wrapped by him despite I had done so at home. Now I know it was charged on. I ended up paying 90 .00 dollars to assure a Monday delivery. Plus all that extra crap they tagged on . Did I pay the price absolutely but then ups tends to be bougie expensive & this place follows suits. Would I have gone with fed ex absolutely unfortunately I was pressed for time. This place was local and convenient, I thought not realizing your paying for the smiles & the aroma therapy diffusers they use. The customer service is good at tagging on unnecessary costs, they just do it with a smile . My experience was enough to know they exist but would be a last ditch effort . Clifton staples is better suited and cheaper then this place . I rather have value in service that it's not secretly included .
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November 2023 by Grover Lescano
The service rates are thr best. The staff and employees are always nice and friendly. Unlike, USPS.
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November 2023 by Akanksha Patil
Very kind and professional employees! By far the best ups store I have been to !
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November 2023 by Tatiana G.
Staff is friendlyBut two things happened in my last trip and I do not think it's okay.I was charged 50 cents because my "purchase" was under 5 dollars for putting it on a card. BUT...The only reason I had to pay anything is because they made me pay for the printing of my return label which I have never ever in my life had to do. And then they charged me another 50 cents on top of the 1.50 for a transaction fee. There is no transaction fee on a debit card pin transaction. That is a complete robbery of a charge and apparently illegal based on my search.
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November 2023 by abhishek datar
The customer support is amazing. All the people that work in Harrison store are amazing.Please ask question for what you don't understand, they are very helpful and informed.
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November 2023 by Achyuth Reddy
The staff was always helpful, They dont accept fedex packages but they help me by giving the label cover so that I can put my label in there and paste it to my package
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September 2023 by Pedro Dos Santos
I needed to have some mortgage documents printed and notarized and this store came through. They have essentially everything you need from notary to printing to next-day mailing services. I was helped by Jorge, their notary. He was helpful, professional and assisted me from start to finish. I just moved to Harrison and love that we have this nearby.
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August 2023 by Whitney m
I have called this store for the past week and stayed on hold for over 20 minutes. No one can be bothered to answer the phone. It’s very unprofessional, and inconvenient for customers.
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June 2023 by Yifan Y.
I had an issue with one of my previous shipments dropped off here. Then I wrote a review accusing them for making mistake. That is not right. On a second thought, the problem was more likely to happen during transit. And that issue is supposed to be resolved between me and UPS, this store should not be involved. I can trust them, based on my experience at this store. Very helpful and friendly staff.
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April 2023 by Tia
Was in need of a notary. I called to check to see if they did, Jake kindly said yes. Once I got there Rafael helped me get the notary with the assist from the store manager Amit. Everyone was very nice to me, I'm glad to have done business there.
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April 2023 by Sirica McIntosh
Excellent service. I made a request for a rush job that morning and it was completed within a few hours. So grateful for their service and communication throughout the process.
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April 2023 by yash shah
To the UPS store teamRegarding the Nike return packages, I have raised this issue with Nike customer service as well. UPS is listed as the shipping agent for Nike return packages, but in a case when Nike ships me two shoes in different two different boxes and only creates one return label on returning order. In such a case, why is the customer liable (who is returning the product) to pay to an additional charge for buying a bigger box to fit in both shoes?Shouldn't UPS similarly handle this as it handles Xfinity returns? Even raise this issue with Nike to generate different return labels.
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March 2023 by Selma Abdulhai
This UPS is fantastic. The wait there is almost always non-existent. The workers there are always super helpful. On my most recent visit, Jorge helped me with creating some food labels I needed. He suggested the right paper for me and even helped me cut out the individual labels. He took his time with me and he was so patient. I really appreciated it. Jorge not only saved me tons of time, but the finished product looked beautiful. Thank you so much! I will definitely be back for all my future print and shipping needs.
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March 2023 by Sandeep Panchakarla
Ridiculous service and clerical fee. I called this UPS franchise location for notary service and the gentleman on phone said $2.50 per signature. I went to the store and they charged me $5 per signature ($2.50 notary fee + $2.50 some clerical fee). I wanted to print a color copy of a document they said I can email. $1.50 for color print on special paper per copy (which I'm totally fine with) and $0.99 service fee for receiving a document in an email!!! Ridiculous!!I cross checked with another UPS store in the area and there is no clerical fee for notary services there.
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March 2023 by Anna Osintseva
Great service!!! Guys helped me to print out my stuff super quick . George and Rafael were very knowledgeable, productive, friendly and professional!