-
March 2024 by William F.
terrible service and pretty much tricked the customer into more expensive work that wasn't necessary and now is charging them to fix their mistake. waste of time come here. unprofessional
-
March 2024 by Waynet R.
Phillip was professional, quick, explained, and had no issues. Highly recommend to make appointment early to be out early with how things were done in this location. Thank you.
-
February 2024 by Bruce Riley
Charged $70 for them to diagnose a problem they couldn't fix.
-
February 2024 by sumit Kumar
This place can get an award for being the most incompetent and disorganized. My car needed water pump replaced. They forgot to put the air intake assembly back after water pump was replaced. To get to the water pump they had to remove the air intake and associated parts.They didnt care to do a test drive. And after I left, I heard whistling sounds and quite a roar and had to return only to find out that my parts - which they forgot to put back - were intermingled with other left overs from other vehicles. Imagine the nightmare.
-
February 2024 by Darren Pio
Please read all reviews for this store before going the mechanic phill will charge you an arm and a leg TO NOT FIX YOUR CAR and the manager lous walks around lost with no control of his store and you'll wait forever think I'm lieng read other reviews best of luck if you choose this place be aware !!!
-
February 2024 by George Albright
Good service and kept me informed during the process.
-
February 2024 by Wilian Orellana Duque
It is something that I do not recommend because they say that they serve until 8 and I arrived at 6:45 and they did not attend to me, the attention is the worst so people that I am hot 0
-
February 2024 by Angelo Knox
Darren and Evan did a wonderful job putting on new wheels for me. They even informed of of center rings needed for proper alignment of the new wheel and of a tie rod issue I had, absolutely excellent service ans they are skilled gear heads who know what they are talking about
-
February 2024 by Troy Neilsen
I brought the car in for service The fan was continuously running. The supposedly fix $2,700 worth of issues but did not fix the original problem. When I complained they took another look at the car. Told me it was the computer and that they could not fix the original issue. Unacceptable
-
February 2024 by KaBria Leary
The worst experience I ever encountered for my first time Going to Pep Boys in Hasbrook Heights, New Jersey. I Called and told them that my insurance gave my battery a jump and read my battery in which they told me that I needed a new battery. You can also see the indicator light on my dashboard. Fast forward I called someone told me I can come in. It’s not busy came in was able to drive there because again my battery had some juice in it to get where I needed to go as long as I didn’t shut off my car. A Associate named Darren C. Was at the counter and he took the order. I waited, and I would hear them acting like they couldnt start my car so then Darren came out and Darren told me that I need a new alternator. I was very confused and I was not expecting that because my car is only 73,000 miles. And it’s new car so again I’m going back-and-forth with him but I don’t know too much about Cars so he’s trying to tell me about my car needing a new alternator I then call someone and they told me that I was supposed to have a light come on fast forward Darren The associate was trying to convince me so he can get a Commission to have me get a new alternator. The crazy part about it. The alternator is about $1000. My battery was only about 200 so Darren was really nasty about the situation. I told him that I was going to leave to cancel the order and I was not doing an alternator, he stated that my car wouldn’t start up which was a lie. He did not want to take my car out of the stall so I can get someone to tow it. There was a man that helped me name Richh. He knew about my car and he was able to tell me that there was nothing wrong with it and it was able to start up. Darren and the technician Alexander are probably one of the worst workers to work there. They are trying to get commission and extra money don’t believe anything they say because they just want to take your money And get their commission I would never go back again. They made my experience, so disgusting and frustrating that I will never go to that location again even if he doesn’t work there anymore. Darren will say anything to make it sound good. Then what makes matter worst he will say something like oh the car won’t start up so basically you need to get a new alternator so it can start up and leave this spot like wth is that. Run the cameras and see how this young boy Darren acted. He not only lied but he made matters worst by not being honest friendly and not caring about the customers AT ALL!!!
-
January 2024 by James Kosior
Vehicle not taken in until about one hour after appointment time
-
January 2024 by Joel Genneken
Good Friendly Service ! Great work ! Good Job Guys !
-
January 2024 by Carlos Quintana
The staff is good. The service is great. Paul helped me got an oil change. He told me how long it took. I waited and everything worked out well. Definitely will go back.
-
January 2024 by Francisco Colon
Great serviceTires and wheel alignment .Car running great
-
January 2024 by Vic Vartanian
Excellent Service. Darren and Luis really made it feel smooth. I will bring my car here for all servicing in the future. However they need a vending machine!!! Snacks would help pass time!