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December 2023 by Tim Moots
friendly and helpful every time..what more can u ask for
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December 2023 by Marcos Acosta
So slow through the drive thru. I literally went to withdraw
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October 2023 by Biloliddin Fozilov
I had an amazing experience with Cheryl who went above and beyond with my bank account. The whole team is here to help. Excellent customer service at this location every time I’ve been here. I also would like to mention another bank agent- Vivek who is very kind and professional. Everyone is so welcoming and very helpful! This bank has an awesome team and a dedicated staff. I am very impressed by their vision, hard work, outstanding performance, and wonferful team-mates. Employees like Cheryl and Vivek are the reasons for customers to leave the establishment happy and satisfied! These employees must be recognized for their hard work and dedication and they deserve a raise for their exceptional service and performance!!!
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August 2023 by Marlon Baculio
I withdrew from their ATM which can only discharge $50 at most. So went inside to exchange a few $50s to $100 (such as for child gift), but the teller would not do it, even though the ATM charged me $3.50.
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April 2023 by WhiteWolfman426
So slow through the drive thru. I literally went to withdraw money from my passbook account. The first teller said, "Hi" and I said ,"Hi" and gave her my stuff. I looked away expecting it to be completed. NOPE! She up and disappeared and another teller came by to start withdrawing my money. The second teller was courteous and apologized. I accepted and continued to wait. About 20 to 25 MINUTES later and going through my current teller and maybe the bank manager I finally get my money. (Now I am going to say it was a good chunk of money, so this might have slowed them down but I have never seen people so slow in getting all the bills). They finally pass me back my money that I withdrawed from my account. I take a look in my passbook and noticed it's the old one. I buzzed back and asked if I could get a new passbook and I showed them the last page. They did get me a new one after I prompted for it and after getting a notified that the system won't allow them to print new ones unless prompted. It was literally the last page in the book and nowhere else to print. I shouldn't have prompted for it and I know when I went to other TD banks they usually inquire or just do it if they see the last page filled. After I got my new passbook I take a look to make sure everything was okay just to notice they didn't post any new deposits or withdraws in it. I just accepted it and left. There was no way I would waste additional time there since I had to get back to work.
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April 2023 by Amanda W
Every time I come to this location to use the ATM it’s out of service don’t even bother.
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January 2023 by Mariglen Oshafi
Lisa and Cheryl are extremely helpful. One of the better TD branches in the area.
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December 2022 by Timmy G
Stay away is all I can say!!! You have been warned!! I would literally rather drive 20 miles away to a different TD Bank rather than deal with this location (It’s literally only a 5 min drive from here)Young female African American teller wouldn't accept a check for deposit!! She said sorry the name of the business was missing LLC. I told her it’s the right account number and correct business name, it will be fine don’t worry. Again, I told her, they are a huge company it’ll go through. She sent it back and said she can’t process it. I told her she has no idea what in the world she is talking about as I will go to the next TD bank and they will put it in right away.So……Guess what??? 5 minutes later I was at the elmwood park TD bank, and not only was it deposited without any issues, but they were super friendly.Absolutely worst TD bank around!! Between the incompetence of the staff and the amount of time you wait in line is enough to have you going mental! Never again with this Hasbrouck heights joke of a location.
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November 2022 by Z Z
Poor customer service. Bank tellers provide in correct information, and bank manager Lisa would get 0 stars if possible. Be prepared to waste a lot of time visiting this office.
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November 2022 by Laura DiBiasi
This has got to be the slowest bank ever! They really don’t even care about the customers waiting in line and they don’t have any drive to work fast
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October 2022 by Lisa Friedlander
Consistently long waits. Takes forever to get anything done and some of the staff can be snippy. Was in there over an hour just to open an account. My advice is go elsewhere! .
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August 2022 by Jack Maha
Horrible customer service. The staff is lazy and loves to take their sweet time. It took over 30 min just to be asked what I need. And over a hour to get actual help. Very poor establishment and the staff should care more.
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July 2022 by Christina Nadera
The worse location ever. This is why I took my money out. The "manager" Lisa is VERY rude and disrespectful. Lacks decent customer service. She is so lazy. I try my best to never visit this location but had no choice because the Lodi branch was closed for awhile. Thank God they are open. The hasbrouck heights branch isn't even busy when I visit yet I am waiting more than 15 minutes. Very slow and disrespectful staff. If Lisa is the manager I can see why.
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March 2022 by Dim M
The worst worst branch to visit. Don't ever go. Lazy lady don't want to work and don't have any customer respect. They need to take some customer service classes. Don't know how yo treat their customersYes, go to Rutherford which is little far but best branch
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March 2022 by Dimple Mistry
The worst worst branch to visit. Don't ever go. Lazy lady don't want to work and don't have any customer respect. They need to take some customer service classes. Don't know how yo treat their customersYes, go to Rutherford which is little far but best branch
