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February 2024 by Gene M.
Rented from this location several times. No issues whatsoever. They pick you up and drop you off.Staff is attentive and hard working. No extensive wait times, even though they are busy.Please read all the paperwork before renting. Taxes and fees can add up to almost half the car rental price, car rental agency cannot control this.Major credit card is always required for rental, deposit is always charged to the card by any rental agency and credited back once you return the vehicle.
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February 2024 by Kathy Franco
This was truly one of the greatest experience I have had with Enterprise.The staff made everything so easy and was extremely patient and helpful with any questions and concerns I had.The manager, Dior was also such a sweet soul!I called asking if there’s a possibility to pick up the car earlier and they assured me that it was no problem at all. Walking in at 9am at some establishments may not always be the warmest welcome but they all made sure to greet all their customers and made everything feel so comfortable throughout the whole process.I can assure you I will be going back with any rental I may need in the future and I will be recommending this location to anyone who is needing a rental.Thank you Dior and all staff!
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February 2024 by Marion Brenneman
If u have white skin, dont go to this shop. Horrible service by Manager dion. Dion called before requesting a cc payment type . I confirmed with corporate this vehicle did not require the payment type he was requesting. Corp told me reservation still in tact, go to shop pick up vehicle and can use debit cc . Went to the shop 15 minutes before my appointment time . He said he gave the car away because I said so. I did not cancel it. he decided to cancel it and give it to someone else when he hung up the phone on me prior to this. I believe he wanted to give the car to someone who was in the shop at the time he called me and scammed me. I told him what corporate said and called them so they can discuss the situation with him. I gave him the phone, the customer service rep could not hear him. As I was trying to adjust the phone, He said the systems were closed down, which was a lie, because they were still entering after 12:10 p.m. it was 12:15 . And then he closed the shades. Total unprofessional did not respond to the corporate instructions. And took care of all the people of color. This is a case of REVERSE DISCRIMINATION
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February 2024 by Marion B.
If u r white skinned, dont go to this shop. Horrible service by Manager dion. Dion called before requesting a cc payment type . I confirmed with corporate this vehicle did require the payment type he was requesting. Corp told me reservation still in tact go to shop pick up vehicle and can use debit cc . Went to the shop 15 minutes before my appointment time . He said he gave the car away because I said so. I did not cancel it. he decided to cancelbit when he hung up the phone on me prior to this. I told him what corporate said and called them so they can discuss the situation with him. I gave himvthe phone, the customer service rep could not hear him. As I was trying to adjust the phone, He said the systems were closed down, which was a lie, because they were still entering after 12:00 p.m. it was 12:15 . And then he closed the shades. Total unprofessional did not respond to the corporate instructions. And took care of all the people of color. This is a case of REVERSE DISCRIMINATION.
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February 2024 by Sherry Ann Nagzan
Very kind and friendly
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February 2024 by George S.
I recently had to rent a car for a week because my car needed some work done. The service and process was great. The manager Dior was very friendly and prompt. I definitely would recommend others to this location.
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January 2024 by Steve Danner
Enterprise of Hawthorne was outstanding very professional, nice experience
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January 2024 by Jane Stevens
This was hands down the best car rental experience I've ever had. The team provided outstanding customer service from start to finish, and a shout out to Patrick for the most professional walk through I've ever had of the vehicle features and rental contract. Whether it was phone calls or in person, this professional team made the whole experience a pleasure- wow!
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January 2024 by Miled Manzur
Helpful staff.
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December 2023 by Alfred Pedersen
Read the fine print. I booked a car for 3 day rental, total bill $360. When I arrived to pick up my car I was told they need an additional $300 on top of the bill to hold for whatever reason. Had to cancel.
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December 2023 by Noor Alsouhaji (Nora)
They don’t answer the phone
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December 2023 by Kala Mando
Lack of transparency you will be charged extra. Dior a supervisor there is not much of help stay away.
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October 2023 by sorina p
Appreciate Dior and the team helping us with figuring out rental. Car was given clean and ontime. The location was clean and friendly.
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September 2023 by Rafael Donado
Dior and the team are absolutely a pleasure to work with consistently. The few issues presented throughout my number of trips were resolved quickly and efficiently.Wish them all the best and continued success. Would highly recommend this site.
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September 2023 by khalilah wanamaker
Had a lovely experience with them. Was picked up and dropped off at autobody. All of the employees were super nice and helpful, and I was refunded deposit in a timely manner.
