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October 2023 by vincent brennan
We went in to purchase a new bathtub and fixtures plus a vanity and faucet for our bathroom renovation. Cheryl was extremely helpful, very professional, and a pleasure to work with. She answered our questions and made suggestions. She definitely made the process go smoothly. Thank you Cheryl
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March 2023 by Jon Cohen
I never thought I would find such good vibes in a hardware store but the people at General Plumbing are great, friendly, and great at what they do. Thanks guys!
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January 2023 by Marisa Guptarak
The staff are knowledgeable, straightforward, and honest. Had an initial consultation with Chris M. and she was so helpful. Looking forward to continuing to work with her in the months ahead.
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December 2022 by stanlin marx
Handed the attendant a diverter so he wouldn’t make a mistake with parts that I was trying to purchase gave me the wrong one even having the part in of him to compare it to I took to the gig it didn’t match the original and the guy that sold it to me said once opened they wouldn’t take back
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December 2022 by Anna A
STAY AWAY. When you go in they ignore you even if all customer service reps are free they just sit and chat with each other while ignoring you. If you call you get a special brand of “snark” that is shocking. Overall not helpful in the least. If you feel like being debased and demeaned, just stop on by or call them on the phone. Go to Wallington Plumbing. I did after experiencing the rude behavior of General Plumbing Suppy. Wallington Plumbing has a few locations in and around Bergen County. They’re nice and helpful and pleasant. I bought many items from them and they were great from beginning to end.
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November 2022 by Jeremy Rys
Fast, friendly service! Treated me with respect even though I wasn't sure what I needed.
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November 2022 by Eric Hartel
Lance and his sales team are top notch.If you need any showroom assistance, go see Christine Mineo. Great Company to deal with
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September 2022 by Jeff Faller
Tenafly and Ridgefield are the best. Hawthorne you always waiting for someone else to bring you your stuff.
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July 2022 by Terry Kelley
The guys are really helpful. They stopped traffic for me to back in their gate. They unloaded me in record time. They are also really friendly.
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June 2022 by Dhruv P.
We bought American standard shower mixer. The person at the counter was very knowledgeable and helpful in giving us the correct part based on the picture.
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December 2021 by domingo tatis
fernando was helping out like five customers at the dock all by himself and took care of everyone. very easy going and great person and he told me he’s also a delivery driver. i have never met anyone that works like that multitasking at its best. great job ?
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December 2021 by Charles Schnaars
I purchased a new central air system from GPS. It broke down due to faulty parts three weeks later. I was having a difficult time getting the manufacturer and their rep to replace the system which was under warranty. I reached out to GPS manager Lance. He asked me to give him time to research the issue. Within 2 days he solved the problems and cut through all the red tape. He called to tell me everything will be replaced. It’s wonderful when a company such as GPS backs up their products and satisfies their customers needs. I highly recommend doing business with GPS and Lance
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December 2021 by Russell Bendian
Christina was very easy to work with and she is very knowledgeable. Looking forward to seeing the finished product with everything that was selected.
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July 2021 by J H
Recently purchased a home in Hawthorne which Im fully gutting and renovating. Came to this store to support small business as oppose to going to a big box store. I was in there for way to long I asked for help and was told no one was available right now. The only person available was already helping someone who had an appointment. I thanked them and just left. This store has very poor customer service. Ended up going to the big box store.
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June 2021 by Fran Insley
Chris Mineo is extremely knowledgeable and fun to work with! Great assortment of products to chose from!
